Dunkin'
2823 E State St, Salem
(330) 337-3327
Recent Reviews
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I kindly asked for an extra cream in my coffee. A girl with long brown hair and brown eyes gave a snarky smile looking at the person making my coffee. She proceeded to say something to the girl laughing. I threw the coffee away because I didn’t feel comfortable drinking it.
Maybe reevaluate your staff.
Service: 1
everything was just wrong everytime , had to hand this lady back 2 coffee cause they messed it up she barley even speaking we sat here for almost 15 mins waiting for food
Atmosphere: 1
Food: 1
Service: 1
Really disappointing place, the worst Dunkin I've ever been to. They always mess up my order one way or another. Staff is also very rude and immature. I pulled up to the window after ordering my ONE refresher. There were five employees inside and one car behind me and no customers inside due to the renovation. They were laughing, yelling, just being noisy and had loud music on. It took 5 minutes for an employee to even come up to the window, and when she did she was very rude and off putting. She didn't even say hi, she gave me the straw in silence then walked away. I understand how busy fast food can get, I used to work fast food, but I waited 8 minutes for a medium refresher and they made it with the wrong base. I went back through the drive thru to tell them about the mistake and I was told to figure it out myself. Last time I go here. You need new staff.
Atmosphere: 1
Food: 1
Service: 1
Nice clean facility and fast friendly service! Great selection of fresh delicious donuts and of course the BEST coffee and lattes!
Atmosphere: 5
Food: 5
Service: 5
They don’t participate for nurses week.. They are a half of a Mile from their LOCAL hospital. The hospital/workers and patients and families are a good percentage of there daily business and can’t when help nurses out with a $2.49 coffee. You can pound salt.
Strawberry coolatta smells like hell in a cup the second it fully melts. Wouldn't suggest getting one if you use doordash or Uber eats because then you have less time to drink it.
Kid-friendliness: Workers like to ask why kids are at a table while parent is ordering at the front. 🙄
Atmosphere: 4
Food: 2
Service: 1
Recommended dishes: Iced Latte, Bagel, Raspberry Watermelon Dunkin' Refresher
Wow! Avoid here on the weekend. They must have highschoolers working the window. We had to go thru 3 times before the order was right.
Atmosphere: 5
Food: 5
Service: 1
This place is a disgrace. Me and my boyfriend went there this morning and they not only messed up my coffee, but they never gave me my sandwich, they messed up the breakfast wraps, AND they said the front register wasn’t working. They could obviously use the one for the drive through, but she used the broken one anyways, and they said it never sent my order back. Even though she had the receipt that she could’ve handed to the chick making my food, but nope. They kept asking us 50 questions when they had the answer in their hand. Absolutely ridiculous. The fact that this place has bad reviews to begin with, just shut this disappointment down for good. There’s a better Dunkin not even 9 minutes away that’ll make more business and happy customers than this crappy place ever will. Pathetic. This place needs to do better.
Atmosphere: 1
Food: 1
Service: 1
Cold food and forgot items
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Sausage Egg and Cheese, Dunkin' Lemonade Refreshers, Hash Browns
Worst experience I had there. Me and boyfriend stopped there with our daughter before school to get her breakfast the lady running the drive thru wasn't listening to the order I got regular hash browns instead the the loaded like I asked and my coffee was wrong I asked for a Carmel hazelnut coffee with cream and sugar and got a nasty coffee with just hazelnut.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Great coffee. Good service.
Atmosphere: 5
Food: 5
Service: 4
I go there a lot. Great food and drinks plus good service.
Atmosphere: 5
Food: 5
Service: 5
lady at the window was extremely rude
Atmosphere: 2
Food: 5
Service: 3
So me and my boyfriend work second and get off around 12:30 at night and we decided we wanted some coffee and food 40 dollars later the food is completely burnt the latte is underfilled the girls were super rude and on top of that they forgot my snack in bacon seriously night shift need to be worked on or something I get customers can be annoying when ur trying to do something but it takes 5 minutes to make there stuff I would know I worked at two diffrent ones for 2 YEARS Like it’s not that hard jeez
Service is bad. 2 ladies running front literally didn't even try to start my order. They took drive thru priority and them orders wasn't even placed yet. Some other girl came in and asked if they did them yet and she did it for me. Never coming here again. No one said hi or anything. 5pm Monday June 10th
Atmosphere: 4
Food: 4
Service: 1
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