Horrible service, people were rude and food was Horrible
Atmosphere: 1
Food: 1
Service: 1
Michele Puckett
This place is great in the morning but at night it's awful. Always pulled up & takes forever. You'd think you was waiting on fresh food but fries taste like yesterday's.
Atmosphere: 1
Food: 1
Service: 1
J B (Jon)
Never get the order correct in every way there is. Not only will the drive thru or the take out order have numerous items missing but what actually does get bagged up and handed to you if it's a customized item then good luck on it actually being what you requested even tho the grill ticket will be stuck to that particular customized menu item. You have to double check the item is made correctly and check that you received everything each and every time you go there. UPDATE: STILL THE SAME ISSUES AS OF TODAY
Atmosphere: 1
Food: 1
Service: 1
Doug Immell
We were driving home after a weekend out of town. We decided to stop for coffee at this location. We made the error of going into the store to stretch our legs and place our order inside the store. When we entered the store the only person at the counter was helping someone else. We walked up to an open kiosk to place an order. Once we finished our order, we waited for a receipt to come out of the kiosk. We heard the sound of the printer and the paper roller activating after we paid for our order. No receipt was produced by the kiosk. No order number appeared on the kiosk screen.
My wife and I waited with multiple other people for our orders. No orders appeared to be coming out to the front counter to pick up for about 5 min or more. In talking to other customers, they had used kiosks to place their orders. None of them had an order number because there was no paper in 3 of the 4 kiosks. I noted that at the top of the kiosk was a light blinking red on the kiosks that produced no receipt. The only one that produced a receipt had an orange blinking light.
At the 10 min point of waiting for our small order, we heard a team lead or manager chewing out the staff in the kitchen. Suddenly orders finally started appearing. Unhappy customers who had no order number started asking for their order status.
The service counter employee had asked us what our order number was after standing there for more than 15 min. We told her we got no receipt so we had no idea. We told her what our order consisted of and she went back and located it.
20 min after we walked into the store for 2 large coffees, a chocolate milk and 3 cheeseburgers, we finally left the chaotic store with our order.
My opinion about kiosks is that they literally cannot replace a person, but they normally work correctly, i doubt they are going away. Kiosks require attention to ensure they function correctly. This particular store has poor management. Chaos in the kitchen is a sign of very poor management. Poor processes and poor training equals a poor product and a poor customer experience.
If this store was the first ever McDonalds store in existence, it would close down very quickly due to experiences like this one.
We drive down Hwy 32 frequently. I will not stop at this store again.
Atmosphere: 3
Food: 3
Service: 1
Jessica Gardner
They usually always get my orders wrong and the copy absolutely tastes awful I don't know what they have done to their coffee but I can go to any other McDonald's and it tastes good go to West Union McDonald's and it's nasty. We've gotten chicken nuggets from there that was stale and old French fries that were cold and soggy not a good experience giving them the stars is probably giving them a positive credit
Atmosphere: 2
Food: 2
Service: 2
Dirk Wickline
Every time I eat here the food is horrible they like to use smaller portions than what is advertised for instance the quarter pounder hamburger they often substitute the kids meal Burger size meat is often burned and cold that goes for chicken and hamburger patties buns are normally stale fries I've never had warm fries here always cold condiments are always out inside water is always way too high on the pop mixture so everything ends up tasting flat
Atmosphere: 1
Food: 1
Service: 1
Erika Wickline
Waited 15 in curbside. Food lukewarm. No straw or napkins. No apology for the wait
Another visit: cashier had serious attitude problems
Atmosphere: 1
Food: 2
Service: 1
Adam Harris
Food is hit and miss. Service is okay and seating is good and always clean.
Atmosphere: 4
Food: 4
Service: 4
Boone 1754 (1754)
Food has become too expensive, less of it, and majority of the time, we have to wait.
Atmosphere: 1
Food: 1
Service: 2
Josie P
The employees here are amazing the sweetest ever but my problem is I keep hoping it gets better because I'm always coming back because they forgot food,Fry's aren't filled up all the way ,or not getting any sauce you ask for . Sadly this keeps happening pretty often for me and I never wanna come off rude but I really don't wanna have to drive back so much when I wanna just go home and eat
Order was incorrect. No ketscup in the lobby. Table we sat at was dirty. Others in the restaurant had similar order issues.
Atmosphere: 4
Food: 4
Service: 2
Joshua J
Pretty good all the way around just a little bit slow probably due to not enough workers
Atmosphere: 5
Food: 5
Service: 4
Joyce Wikoff
Stopped here after my grandson's Dr appointment, they were great.
Atmosphere: 5
Food: 5
Service: 5
Katie Osman
Can never get your complete order from this store.
Atmosphere: 1
Food: 1
Service: 1
Robby Ray
Didn’t want a drink with my meal. There’s not an option for no drink so the manager told the worker to just do a large sweet tea. Which raises the price lol. They forgot to give me my sauce and I asked for one and they wanted to charge me for it. Literally was willing to go through the trouble of ringing up a 25 cent sauce that they forgot to give me!! Food was also cold. My visit left a lot to be desired
Horrible service, people were rude and food was Horrible
Atmosphere: 1
Food: 1
Service: 1
This place is great in the morning but at night it's awful. Always pulled up & takes forever. You'd think you was waiting on fresh food but fries taste like yesterday's.
Atmosphere: 1
Food: 1
Service: 1
Never get the order correct in every way there is. Not only will the drive thru or the take out order have numerous items missing but what actually does get bagged up and handed to you if it's a customized item then good luck on it actually being what you requested even tho the grill ticket will be stuck to that particular customized menu item. You have to double check the item is made correctly and check that you received everything each and every time you go there. UPDATE: STILL THE SAME ISSUES AS OF TODAY
Atmosphere: 1
Food: 1
Service: 1
We were driving home after a weekend out of town. We decided to stop for coffee at this location. We made the error of going into the store to stretch our legs and place our order inside the store. When we entered the store the only person at the counter was helping someone else. We walked up to an open kiosk to place an order. Once we finished our order, we waited for a receipt to come out of the kiosk. We heard the sound of the printer and the paper roller activating after we paid for our order. No receipt was produced by the kiosk. No order number appeared on the kiosk screen.
My wife and I waited with multiple other people for our orders. No orders appeared to be coming out to the front counter to pick up for about 5 min or more. In talking to other customers, they had used kiosks to place their orders. None of them had an order number because there was no paper in 3 of the 4 kiosks. I noted that at the top of the kiosk was a light blinking red on the kiosks that produced no receipt. The only one that produced a receipt had an orange blinking light.
At the 10 min point of waiting for our small order, we heard a team lead or manager chewing out the staff in the kitchen. Suddenly orders finally started appearing. Unhappy customers who had no order number started asking for their order status.
The service counter employee had asked us what our order number was after standing there for more than 15 min. We told her we got no receipt so we had no idea. We told her what our order consisted of and she went back and located it.
20 min after we walked into the store for 2 large coffees, a chocolate milk and 3 cheeseburgers, we finally left the chaotic store with our order.
My opinion about kiosks is that they literally cannot replace a person, but they normally work correctly, i doubt they are going away. Kiosks require attention to ensure they function correctly. This particular store has poor management. Chaos in the kitchen is a sign of very poor management. Poor processes and poor training equals a poor product and a poor customer experience.
If this store was the first ever McDonalds store in existence, it would close down very quickly due to experiences like this one.
We drive down Hwy 32 frequently. I will not stop at this store again.
Atmosphere: 3
Food: 3
Service: 1
They usually always get my orders wrong and the copy absolutely tastes awful I don't know what they have done to their coffee but I can go to any other McDonald's and it tastes good go to West Union McDonald's and it's nasty. We've gotten chicken nuggets from there that was stale and old French fries that were cold and soggy not a good experience giving them the stars is probably giving them a positive credit
Atmosphere: 2
Food: 2
Service: 2
Every time I eat here the food is horrible they like to use smaller portions than what is advertised for instance the quarter pounder hamburger they often substitute the kids meal Burger size meat is often burned and cold that goes for chicken and hamburger patties buns are normally stale fries I've never had warm fries here always cold condiments are always out inside water is always way too high on the pop mixture so everything ends up tasting flat
Atmosphere: 1
Food: 1
Service: 1
Waited 15 in curbside. Food lukewarm. No straw or napkins. No apology for the wait
Another visit: cashier had serious attitude problems
Atmosphere: 1
Food: 2
Service: 1
Food is hit and miss. Service is okay and seating is good and always clean.
Atmosphere: 4
Food: 4
Service: 4
Food has become too expensive, less of it, and majority of the time, we have to wait.
Atmosphere: 1
Food: 1
Service: 2
The employees here are amazing the sweetest ever but my problem is I keep hoping it gets better because I'm always coming back because they forgot food,Fry's aren't filled up all the way ,or not getting any sauce you ask for . Sadly this keeps happening pretty often for me and I never wanna come off rude but I really don't wanna have to drive back so much when I wanna just go home and eat
Atmosphere: 4
Food: 3
Service: 4
Restaurantji Recommends
Order was incorrect. No ketscup in the lobby. Table we sat at was dirty. Others in the restaurant had similar order issues.
Atmosphere: 4
Food: 4
Service: 2
Pretty good all the way around just a little bit slow probably due to not enough workers
Atmosphere: 5
Food: 5
Service: 4
Stopped here after my grandson's Dr appointment, they were great.
Atmosphere: 5
Food: 5
Service: 5
Can never get your complete order from this store.
Atmosphere: 1
Food: 1
Service: 1
Didn’t want a drink with my meal. There’s not an option for no drink so the manager told the worker to just do a large sweet tea. Which raises the price lol. They forgot to give me my sauce and I asked for one and they wanted to charge me for it. Literally was willing to go through the trouble of ringing up a 25 cent sauce that they forgot to give me!! Food was also cold. My visit left a lot to be desired
Atmosphere: 1
Food: 1
Service: 1
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