TLDR-they attempted to reheat old fried mushrooms but didn't reheat them long enough to even warm them, then would only replace them if we drove back immediately.Our local Mr Hero has always been average, so we always returned. This last time we received ice cold fried mushrooms for our take out order; found out once we got home. Called to request a replacement for that item at a later date. Put on hold and heard last telling someone (owner or manager) that we were not happy with our mushrooms bc they were "not fresh". She came back and said we can come back up and they will give us new ones, which was ok, but we were not packing the kids up (preschooler and baby) and driving 20 min round-trip for some $3 mushrooms. They would only replace them if we came right then. My wife told me she watched the lady put our mushrooms in the frier and take them out less-than 5 seconds later. Mr Hero is good, but not returning to this location. If they don't want to bother with properly compensating customers for their own error, them they must not care enough to keep those customers.
Atmosphere: 3
Food: 1
Service: 1
Bev Frye
I have been going to this location for a while now. Hasn’t been great. But this last time was HORRIBLE ! I ordered 2 subs, one chicken Philly, the other tuna. When I got home the tuna was nothing but onion and tomato, VERY LITTLE tuna. Took it back and it was remade but again not much tuna again. My husband’s chicken Philly had chicken in the middle and nothing on the ends. Way to expensive for want you get ! Too many sub shops around to settle for a terrible sandwich. Save your money !!
Parking: Posted signs for other businesses makes it a long walk.
Yuriy M
This location is always very clean, the service is fast, and the food is consistently good.
Lisa Schroeder
Food was perfectly prepared and hot. Service was fantastic, the girl was very nice.
james frusteri (The Food Authority)
Every time I come home to visit it is a must have!
Definitely not a BTE, this large sandwich was 20.00. Not worth it
Cheesesteak was dry and had no flavor
Atmosphere: 1
Food: 1
Service: 2
Bathroom is gross. Looks like it has not been cleaned in month
Friendly customer service
Atmosphere: 5
Food: 5
Service: 5
The staff is very friendly and the food is always
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Romanburger
I ordered the hot butter cheese steak and it was not hot at all I felt like it was a old sandwich they gave me because of how fast I got my
Atmosphere: 5
Food: 3
Service: 5
Nice and friendly employees
Atmosphere: 5
Food: 5
Service: 5
She need to learn hot and cold food hot food but not like that much good she need to learn little
Atmosphere: 3
Food: 3
Service: 3
Had a great cheese steak meal well prepared and tasty
Atmosphere: 4
Food: 5
Service: 5
Good food and service, but the bathroom is disgusting and really needs a good cleaning. Also no soap, I hope the employee bathroom has soap in it
Atmosphere: 1
Food: 5
Service: 5
Restaurantji Recommends
TLDR-they attempted to reheat old fried mushrooms but didn't reheat them long enough to even warm them, then would only replace them if we drove back immediately.Our local Mr Hero has always been average, so we always returned. This last time we received ice cold fried mushrooms for our take out order; found out once we got home. Called to request a replacement for that item at a later date. Put on hold and heard last telling someone (owner or manager) that we were not happy with our mushrooms bc they were "not fresh". She came back and said we can come back up and they will give us new ones, which was ok, but we were not packing the kids up (preschooler and baby) and driving 20 min round-trip for some $3 mushrooms. They would only replace them if we came right then. My wife told me she watched the lady put our mushrooms in the frier and take them out less-than 5 seconds later. Mr Hero is good, but not returning to this location. If they don't want to bother with properly compensating customers for their own error, them they must not care enough to keep those customers.
Atmosphere: 3
Food: 1
Service: 1
I have been going to this location for a while now. Hasn’t been great. But this last time was HORRIBLE ! I ordered 2 subs, one chicken Philly, the other tuna. When I got home the tuna was nothing but onion and tomato, VERY LITTLE tuna. Took it back and it was remade but again not much tuna again. My husband’s chicken Philly had chicken in the middle and nothing on the ends. Way to expensive for want you get ! Too many sub shops around to settle for a terrible sandwich. Save your money !!
Parking: Posted signs for other businesses makes it a long walk.
This location is always very clean, the service is fast, and the food is consistently good.
Food was perfectly prepared and hot. Service was fantastic, the girl was very nice.
Every time I come home to visit it is a must have!
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