Stopped in on Saturday 7/19 for a 1/2 salad 1/2 sandwich to go. Was on my way to Seven Hills home days. The order took 26 minutes to make. When I found my spot for the band concert, I pulled out the salad and there was NO SALAD DRESSING. SANDWICH had no spread of any kind. While I was waiting at Paneta the 2 gents behind the counter were standing and laughing and not doing much of anything. I spent $18 on this order. NEVER AGAIN
Atmosphere: 3
Food: 3
Service: 1
John Maimone
cappucino was surprisingly good. manager is very present and everyone is working efficiently. the place is clean and spacious, too.
Atmosphere: 4
Food: 4
Service: 5
Melissa Peyatt-Bell
Great food.
Atmosphere: 5
Food: 5
Service: 5
john M
This location might be alright, but some of the people in it, specifically ones operating/managing it aren't IMHO. Definitely won't be giving this location any of my money. When people know what you do for a living, how you treat people in AND outside of work can reflect on a particular business, or certainly influence someone's decision making when choosing a spot for a meal.
Bobi Jo Weger
I can't talk so I have to write everything on my phone. It was closing time and the little kid manager was standing there when I handed my phone to the girl staying I wanted a broccoli cheddar bread bowl a large she said the bread bowl is the large . I have a thumbs up. He hollars it to the girls over on the soup side as a bowl. The rang it up as a bowl when I asked were the sourdough was they told me I did not pay for that. Dude you were standing right there and reading my message of what I wanted. So he refused to make it right. He said that's what you paid for that's all you get. So I texted I wanted a refund. He got so pissed off and when I confronted the girl at counter she laughed and walked to the back. Am I crazy for thinking they should have made it right? I mean I wrote it out in black and white and they both saw it yet neither even acted like they remembered it. He called it out wrong but called it out and did not even acknowledge that. Her laughing because I was pissed off about it and annoyed he had to do a refund. When none of it was my fault. Would it not have been good customer skills to just fix it. It's a bread bowl not just a cup of soup it's not a lot money or a lot to fix it. This is why Everytime I come here they screw it up. But I can't eat or hardly swallow so I wanted warm soup. Won't make that mistake again. People own up to your wrongs and fix the problems to keep customers coming back.I am over this place I won't come back. I don't due rude or disrespect. And the last now 3 times it has been
Service: 1
Eric Kim
Never order for take away or delivery. They will forget something half the time and then refuse to either correct the error or refund the charge. It's a typical Panera otherwise, but they are awful at getting orders right and seem content to steal money when it's called out.
Atmosphere: 3
Food: 3
Service: 1
Vadim K
Please clean the floors, it's very dirty.
Pete K
Panera earned a 1 Star on Atmosphere because, as I ate my lunch on a VERY cold Fall day, two separate women left the restaurant via the EMERGENCY EXIT. These people left a few minutes apart, and they were not together.
Needless to say, the blast of cold air from the EMERGENCY EXIT, on both occasions, destroyed the atmosphere. It was clear that those two selfish and entitled individuals could not care less about anyone other than themselves.
What surprised me is that there wasn’t at least a “ding” or an audible alert of some sort. You would think that the manager would want to know what was going on with the EMERGENCY EXIT and would investigate: is it just lazy patrons (as in this case), or is there a true emergency that the manager should be alerted to(?). An audible alert might also serve to discourage (perhaps embarrass?) the people who believe that rules only apply to others, and not to them.
PLEASE enforce the rules, Panera!
Atmosphere: 1
Food: 5
Service: 5
Recommended dishes: Grilled Cheese
GuTTer StyLe
Order ready when promised and friendly, helpful staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mac & Cheese
The Kool Gadgets
We had lunch there before a tedious but valuable experience it was nice to have a relaxing time in Panerai Bread.
When you order dine in a restaurant, staff put your order in a boxes (to go), because they short on stuff.
Atmosphere: 4
Food: 5
Service: 2
Ruth Morris
Ordered half a chicken southwest salad and it was delicious and satisfying. And affordable. Everyone was friendly. Mc Donald's discontinued all their salads. This was right down the street. I now have a new place to go to for salads. The sandwiches and subs look good too.
Stopped in on Saturday 7/19 for a 1/2 salad 1/2 sandwich to go. Was on my way to Seven Hills home days. The order took 26 minutes to make. When I found my spot for the band concert, I pulled out the salad and there was NO SALAD DRESSING. SANDWICH had no spread of any kind.
While I was waiting at Paneta the 2 gents behind the counter were standing and laughing and not doing much of anything. I spent $18 on this order. NEVER AGAIN
Atmosphere: 3
Food: 3
Service: 1
cappucino was surprisingly good. manager is very present and everyone is working efficiently. the place is clean and spacious, too.
Atmosphere: 4
Food: 4
Service: 5
Great food.
Atmosphere: 5
Food: 5
Service: 5
This location might be alright, but some of the people in it, specifically ones operating/managing it aren't IMHO. Definitely won't be giving this location any of my money. When people know what you do for a living, how you treat people in AND outside of work can reflect on a particular business, or certainly influence someone's decision making when choosing a spot for a meal.
I can't talk so I have to write everything on my phone. It was closing time and the little kid manager was standing there when I handed my phone to the girl staying I wanted a broccoli cheddar bread bowl a large she said the bread bowl is the large . I have a thumbs up. He hollars it to the girls over on the soup side as a bowl. The rang it up as a bowl when I asked were the sourdough was they told me I did not pay for that. Dude you were standing right there and reading my message of what I wanted. So he refused to make it right. He said that's what you paid for that's all you get. So I texted I wanted a refund. He got so pissed off and when I confronted the girl at counter she laughed and walked to the back. Am I crazy for thinking they should have made it right? I mean I wrote it out in black and white and they both saw it yet neither even acted like they remembered it. He called it out wrong but called it out and did not even acknowledge that. Her laughing because I was pissed off about it and annoyed he had to do a refund. When none of it was my fault. Would it not have been good customer skills to just fix it. It's a bread bowl not just a cup of soup it's not a lot money or a lot to fix it. This is why Everytime I come here they screw it up. But I can't eat or hardly swallow so I wanted warm soup. Won't make that mistake again. People own up to your wrongs and fix the problems to keep customers coming back.I am over this place I won't come back. I don't due rude or disrespect. And the last now 3 times it has been
Service: 1
Never order for take away or delivery. They will forget something half the time and then refuse to either correct the error or refund the charge. It's a typical Panera otherwise, but they are awful at getting orders right and seem content to steal money when it's called out.
Atmosphere: 3
Food: 3
Service: 1
Please clean the floors, it's very dirty.
Panera earned a 1 Star on Atmosphere because, as I ate my lunch on a VERY cold Fall day, two separate women left the restaurant via the EMERGENCY EXIT. These people left a few minutes apart, and they were not together.
Needless to say, the blast of cold air from the EMERGENCY EXIT, on both occasions, destroyed the atmosphere. It was clear that those two selfish and entitled individuals could not care less about anyone other than themselves.
What surprised me is that there wasn’t at least a “ding” or an audible alert of some sort. You would think that the manager would want to know what was going on with the EMERGENCY EXIT and would investigate: is it just lazy patrons (as in this case), or is there a true emergency that the manager should be alerted to(?). An audible alert might also serve to discourage (perhaps embarrass?) the people who believe that rules only apply to others, and not to them.
PLEASE enforce the rules, Panera!
Atmosphere: 1
Food: 5
Service: 5
Recommended dishes: Grilled Cheese
Order ready when promised and friendly, helpful staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mac & Cheese
We had lunch there before a tedious but valuable experience it was nice to have a relaxing time in Panerai Bread.
Atmosphere: 5
Food: 4
Service: 5
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Breakfast is amazing.
Atmosphere: 5
Food: 5
Service: 5
When you order dine in a restaurant, staff put your order in a boxes (to go), because they short on stuff.
Atmosphere: 4
Food: 5
Service: 2
Ordered half a chicken southwest salad and it was delicious and satisfying. And affordable. Everyone was friendly. Mc Donald's discontinued all their salads. This was right down the street. I now have a new place to go to for salads. The sandwiches and subs look good too.
Atmosphere: 5
Food: 5
Service: 5
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