I have been member of Sam's club for about 8 years. Went yesterday and was disappointed with their new scan and go. so if you don't have scan and go you won't get the discounted rate on certain items. the lady was rude about it. First of all we pay for a membership to shop and now you have to download scan and go on your phone. what about the people that have flip phones, or the customers that don't know how or simply can't do the technology. Can't even go up to the food counter anymore because they are worried about taking care of scan and go and left customers standing in line with not being knowledged we were standing there. 4 people in line was expressing the same feeling I am. I don't feel this is fair as we all pay for a membership.
Cheryl B.
Stopped here just after 6 pm to get a quick bite before attending a nearby baseball game. If I would have been by myself, I would have left but my daughter and husband were hungry. The cafe area was very dirty. They have around 20 tables and only maybe 3 were occupied. I found 1/2 a table that was semi clean for my husband and daughter to eat at (I did not eat). There was one table occupied by a Sam’s Club vest, paperwork and a couple phones/handheld devices (not sure what they are called) but no workers around. Another table had another phone/handheld device and no worker. The rest of the tables were dirty. The floor had napkins, straw wrappers, ice cream lid littered all around. The station with napkins, straws, etc. was dirty as well. I took a few pictures. I would have asked to see a manager about the condition but my daughter was already embarrassed by me taking photos and we really didn’t have the time to find a manager. If the table area was in this condition, I wonder what the kitchen area looks like (I did not order the food so I didn’t look). There were two guys working behind the counter. One of them could have taken a few minutes here and there to keep the area clean. They were not overly busy. I did see one person with a cart full with several food items from the cafe walk by me but she kept walking after seeing there were no clean tables.One plus for the cafe. My husband said his pizza was very good and cheesy. He said it was better than the pizza he has gotten from our local Sam’s Club Cafe.
I have been member of Sam's club for about 8 years. Went yesterday and was disappointed with their new scan and go. so if you don't have scan and go you won't get the discounted rate on certain items. the lady was rude about it. First of all we pay for a membership to shop and now you have to download scan and go on your phone. what about the people that have flip phones, or the customers that don't know how or simply can't do the technology. Can't even go up to the food counter anymore because they are worried about taking care of scan and go and left customers standing in line with not being knowledged we were standing there. 4 people in line was expressing the same feeling I am. I don't feel this is fair as we all pay for a membership.
Stopped here just after 6 pm to get a quick bite before attending a nearby baseball game. If I would have been by myself, I would have left but my daughter and husband were hungry. The cafe area was very dirty. They have around 20 tables and only maybe 3 were occupied. I found 1/2 a table that was semi clean for my husband and daughter to eat at (I did not eat). There was one table occupied by a Sam’s Club vest, paperwork and a couple phones/handheld devices (not sure what they are called) but no workers around. Another table had another phone/handheld device and no worker. The rest of the tables were dirty. The floor had napkins, straw wrappers, ice cream lid littered all around. The station with napkins, straws, etc. was dirty as well. I took a few pictures. I would have asked to see a manager about the condition but my daughter was already embarrassed by me taking photos and we really didn’t have the time to find a manager. If the table area was in this condition, I wonder what the kitchen area looks like (I did not order the food so I didn’t look). There were two guys working behind the counter. One of them could have taken a few minutes here and there to keep the area clean. They were not overly busy. I did see one person with a cart full with several food items from the cafe walk by me but she kept walking after seeing there were no clean tables.One plus for the cafe. My husband said his pizza was very good and cheesy. He said it was better than the pizza he has gotten from our local Sam’s Club Cafe.
Atmosphere: 2
Food: 4
Service: 3
Restaurantji Recommends
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