Always a good experience. Today our server Jill was superb
Atmosphere: 5
Food: 5
Service: 5
Aziza Aminova
Our server Marisa was super friendly and helpful!!!!!
Atmosphere: 5
Food: 5
Service: 5
Karen H
First let me state--I loved this First Watch location in Solon, Ohio on Kruse Drive. I have been going to that particular location for years. My experience there has been nothing but STELLAR UNTIL.....these past few weeks. Let me explain. I often go to First Watch early in the morning. Upon my arrival, I am usually THE ONLY ONE THERE for a good while! They do not take reservations and they allow you to pick where you wish to sit. I do appreciate that small customer service gesture. Often when I arrive --I am greeted by one of the same two host. Something changed! About 2 or 3 weeks ago --I went to the Solon First Watch early in morning per my usual. Upon my arrival, there was no other customers in the restaurant which is the norm that early. So, I anticipated I would be able to pick out one of the two favorite booths I enjoy sitting at. But this time I was told by one of host the one booth I picked was taken even though there was no other customer in the restaurant but me. Although my feathers were ruffled-- I let it go and simply picked another booth. While sitting there--I saw two more customers walk in together waiting to be seated. When the same host greeted them --they asked to be seated at the same booth I requested. However, they too were told the booth wasn't available. Then one of the two customers ask for clarification about which booth was available. They proceeded to select the other booth in front of the one they asked for initially. Keep in mind- it is now a total of 3 customers in the whole restaurant. Shortly after the two customer and I were served our meals-- I saw a beautiful elderly lady walk in. She headed right over to the booth the one host stated was unavailable. While I was observing--I noticed the other two customers watched the lady sit at the booth we were told was unavailable. After witnessing that--based on the interaction between the elderly lady and the host--it appeared they knew each other well. So much so, they could have been relatives. Fast forward to today (10/24/2024)-- I went to Solon First Watch early in the morning. When I walked in--I was the only customer. This time it was the other host typically there when I arrive. When I pointed at one of my favorite booth to sit at-- I was told again that very same booth was taken. Only this time I stated "First Watch does not take reservations and it has always been first come first served as long as I've been coming here". As a result of my comment, the host proceeded to walk me over to the booth I requested. She then proceed to say to me "Well if the the lady that always sits here arrives just to find her booth is taken --she's going to be yelling at me for 3 days". I asked myself--Why is she making this my problem? Is the lady the owner or again a relative? There was no other customer in the entire restaurant. I stated again, "It's first come, first serve and she's not here right at this moment. Right? The server/host said the following: "Well that lady has been coming here far longer than you have"! When she stated that--I felt every bit of her words. I was stunned and found it to be extremely rude. I am paying customer just like the elderly lady. Heck, I am consider a senior citizen myself. But none of that should matter. However, I interpreted her comment as -- I have not frequented the restaurant long enough to have the privilege to sit in the same booth as the lady does. Bottom line is my money is just as green as that lady's money. Yes, I could have sat anywhere else in that restaurant but if the practice in the past was to pick your own seat then that's the practice. It's the principle and the unnecessary snide remark that provoke this review. Nonetheless, I will take my money elsewhere.
Atmosphere: 1
Food: 5
Service: 1
Love Piano
Regular customer for 7 years! Terrific everything-service, menu, take-out, dine-in. Ordering through app is quick & easy.
Atmosphere: 5
Food: 5
Service: 5
S.Arredondo
Really good food
Atmosphere: 4
Food: 4
Service: 4
Rachel Crane
Disappointing service. Our server didn't seem like she was happy to be there or help our group. When it was time for bills, she just handed the stack to us to figure out. Rude.
Atmosphere: 4
Food: 4
Service: 1
Lidiya
Came in the morning, the waitress marissa was SO nice. Excellent service and the food is always so good
O i really like this place my breakfast meal was outstanding thank you very very much see you soon
Atmosphere: 5
Food: 5
Service: 5
Danilo Chiri
Very nice place for eat brunch but also good for lunch only. Menu is rich and healthy, good simple taste. My new favorite place to eat love half and half combination.
Atmosphere: 5
Food: 5
Service: 5
VMH
I love this place and the employees! The staff is very accommodating to its customers. When I request a modification the food is always correct and hot! I love their pancakes?
Atmosphere: 5
Food: 5
Service: 5
Walter Bowdrie
So relating to peace I love
Atmosphere: 5
Food: 5
Service: 5
Abby C
4.5/5 Went during my lunch break. Great food and service. Prices are a bit high
Always a good experience. Today our server Jill was superb
Atmosphere: 5
Food: 5
Service: 5
Our server Marisa was super friendly and helpful!!!!!
Atmosphere: 5
Food: 5
Service: 5
First let me state--I loved this First Watch location in Solon, Ohio on Kruse Drive. I have been going to that particular location for years. My experience there has been nothing but STELLAR UNTIL.....these past few weeks. Let me explain. I often go to First Watch early in the morning. Upon my arrival, I am usually THE ONLY ONE THERE for a good while! They do not take reservations and they allow you to pick where you wish to sit. I do appreciate that small customer service gesture. Often when I arrive --I am greeted by one of the same two host.
Something changed! About 2 or 3 weeks ago --I went to the Solon First Watch early in morning per my usual. Upon my arrival, there was no other customers in the restaurant which is the norm that early. So, I anticipated I would be able to pick out one of the two favorite booths I enjoy sitting at. But this time I was told by one of host the one booth I picked was taken even though there was no other customer in the restaurant but me. Although my feathers were ruffled-- I let it go and simply picked another booth. While sitting there--I saw two more customers walk in together waiting to be seated. When the same host greeted them --they asked to be seated at the same booth I requested. However, they too were told the booth wasn't available. Then one of the two customers ask for clarification about which booth was available. They proceeded to select the other booth in front of the one they asked for initially. Keep in mind- it is now a total of 3 customers in the whole restaurant. Shortly after the two customer and I were served our meals-- I saw a beautiful elderly lady walk in. She headed right over to the booth the one host stated was unavailable. While I was observing--I noticed the other two customers watched the lady sit at the booth we were told was unavailable. After witnessing that--based on the interaction between the elderly lady and the host--it appeared they knew each other well. So much so, they could have been relatives. Fast forward to today (10/24/2024)-- I went to Solon First Watch early in the morning. When I walked in--I was the only customer. This time it was the other host typically there when I arrive. When I pointed at one of my favorite booth to sit at-- I was told again that very same booth was taken. Only this time I stated "First Watch does not take reservations and it has always been first come first served as long as I've been coming here". As a result of my comment, the host proceeded to walk me over to the booth I requested. She then proceed to say to me "Well if the the lady that always sits here arrives just to find her booth is taken --she's going to be yelling at me for 3 days". I asked myself--Why is she making this my problem? Is the lady the owner or again a relative? There was no other customer in the entire restaurant. I stated again, "It's first come, first serve and she's not here right at this moment. Right? The server/host said the following: "Well that lady has been coming here far longer than you have"! When she stated that--I felt every bit of her words. I was stunned and found it to be extremely rude. I am paying customer just like the elderly lady. Heck, I am consider a senior citizen myself. But none of that should matter. However, I interpreted her comment as -- I have not frequented the restaurant long enough to have the privilege to sit in the same booth as the lady does. Bottom line is my money is just as green as that lady's money. Yes, I could have sat anywhere else in that restaurant but if the practice in the past was to pick your own seat then that's the practice. It's the principle and the unnecessary snide remark that provoke this review. Nonetheless, I will take my money elsewhere.
Atmosphere: 1
Food: 5
Service: 1
Regular customer for 7 years! Terrific everything-service, menu, take-out, dine-in. Ordering through app is quick & easy.
Atmosphere: 5
Food: 5
Service: 5
Really good food
Atmosphere: 4
Food: 4
Service: 4
Disappointing service. Our server didn't seem like she was happy to be there or help our group. When it was time for bills, she just handed the stack to us to figure out. Rude.
Atmosphere: 4
Food: 4
Service: 1
Came in the morning, the waitress marissa was SO nice. Excellent service and the food is always so good
Atmosphere: 5
Food: 5
Service: 5
Delicious food
Atmosphere: 4
Food: 5
Service: 5
best breakfast omelette
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Avocado Toast
Great food. Great place.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
O i really like this place my breakfast meal was outstanding thank you very very much see you soon
Atmosphere: 5
Food: 5
Service: 5
Very nice place for eat brunch but also good for lunch only. Menu is rich and healthy, good simple taste. My new favorite place to eat love half and half combination.
Atmosphere: 5
Food: 5
Service: 5
I love this place and the employees! The staff is very accommodating to its customers. When I request a modification the food is always correct and hot! I love their pancakes?
Atmosphere: 5
Food: 5
Service: 5
So relating to peace I love
Atmosphere: 5
Food: 5
Service: 5
4.5/5 Went during my lunch break. Great food and service. Prices are a bit high
Atmosphere: 4
Food: 4
Service: 5
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