Worst customer service ever experienced in my life nobody is at the first window. I pulled up to the second one. They wanted me to back up to the first one just to pay being completely lazy. They were rude served as cold food asked for ketchup and they give me two packets for all my food And they were nasty because I asked for a receipt and the cashier couldn’t even work the register and the two young girls in the front were rude as hell they will not get my Business again, I would rather drive on the other side of town
Atmosphere: 3
Food: 1
Service: 1
paperboy 614 Carr
Just left there told the young lady in her face Dubble whopper everything no mayonnaise extra Pickle then my wife told them she wanted The Dubble Bacon cheeseburger seedless bun gave here a dubble bacon with no bacon took it back they gave her a bun with seeds please Zanesville Shut this damn place down plus the kids looked High off something.
Tremayne Smith
Parking: Zanesville location Approximately 15-25 parking spots on site
Wheelchair accessibility: Handicap parking spots are near the entrance.
wrong order, happens more often then not, do better BK!
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: French Fries, Flame Grilled Beef
Mary Lehoe
They were out of mozzarella sticks, no frozen cokes,ordered onion rings got ff instead. Whopper was cold. This was a awful place to eat. Will NEVER GO BACK!!!!!
Atmosphere: 1
Food: 1
Service: 1
Marco Polo
This would be 0 stars if it was available. I waited 30 mins to get food because they had 8 customers and the manager verbally said they were "slammed". To top it off they gave me a chicken sandwich with nothing on it, as ppain and dry as could be. So I bring it back to get a refund and the "manager" who only identified himself as Rob gets an attitude with me for being upset that I wasted over an hour getting my food and returning it and still not having dinner. Apparently he is the reason the customer service there is so terrible. Highly DO NOT recommend wasting your time or money here.
Atmosphere: 1
Food: 1
Service: 1
sherry scott
I ordered a whopper and fries today and it was amazing the first time in a long time that I finally got what I ordered and very fresh and hot I would definitely eat there again I don't know who was working there today 6-19-2024 but congrats to all employees for a great job well done thank you
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
Country Boy
I ordered food for my family, the lady taking my order first told me that they didn't have the sandwiches i ask for, and had to go get another employee to help her, she finally got those rang up, and i gave her the rest of my order, she repeated it back to me and it was wrong again, so I gave her my order a 3rd time, and again it was messed up but she said she had got it fixed! At the window i could hear 2 people arguing in the back over messing up an order, which im now guessing was someone eleses, We get our food home, nothing was correct, our whoppers had nothing on them but a pattie and cheese, we had several items missing and our food we had special ordered without certain items were covered in them, making it impossible for my husband to eat his dinner because he can't eat the things we requested them to not put on the food. I tried to call In for over an hr, with a busy signal, so I called the other burger King in zanesville and they told me to take the food back, bc they didn't know why it was busy maybe they were having phone issues, I think they took it off the hook so they didn't have to deal with phone calls, bc they was struggling just to get orders in and make them correctly so after I just spent 50 bucks, and live 30 mins away with gas being the price it is, im supposed to make another trip waisting gas bc of there mistakes, and bc they have the phone off the hook! That was the worst customer service I've ever experienced and I'll never waiste my money here again! So thank you for costing me 50 bucks down the drain on food no one could eat, or wanted to eat! If I order a whopper I want the toppings and not just a burger with cheese on it! I'm so angry, if it wasn't such a far drive and so late I would take it back and throw it back in the window bc you basically just ripped me off 50 dollars!!
I recommend nothing from this place except new employees and getting your stuff together
Atmosphere: 1
Food: 1
Service: 1
Andrea Murphy
If I could put zero stars I would first of all you're not allowed to shut your friars down until closing you were not closed at 11:50 you were still open and don't be calling people buddy through the speaker phone that you don't know if it's a woman and you have always screwed up my order worthless
RENATE216 king
Well that’s twice I’ve came here in 6 months times. Funnny same addict is running the window. Takes 20-30 minutes per customer. Get rid of the guy with dark hair and tattoos that works nights!
Don't buy the fish sandwich... It is tiny and burnt and texture like thin plastic
Atmosphere: 5
Food: 3
Service: 5
Crazy Country Girl (Deer Girl)
Great food
Atmosphere: 5
Food: 5
Service: 5
Jean Ann
No grilled chicken. When I asked about chicken tenders she said no but I ordered a honey mustard wrap and it was a tender so why don't they sell tenders???
Atmosphere: 3
Food: 2
Service: 3
Robert Geller
Order two sausage egg cheese sandwiches and the sausage was absolutely disgusting. It had a rubber consistency and off flavor that instantly made me gag. I spit it out and if I wasn't already back on the road, I would have gotten my money back.
Food: 1
Aaron Boyd
Service was good, no complaints this way, employees where very sweet and quick!!!!
Worst customer service ever experienced in my life nobody is at the first window. I pulled up to the second one. They wanted me to back up to the first one just to pay being completely lazy. They were rude served as cold food asked for ketchup and they give me two packets for all my food And they were nasty because I asked for a receipt and the cashier couldn’t even work the register and the two young girls in the front were rude as hell they will not get my Business again, I would rather drive on the other side of town
Atmosphere: 3
Food: 1
Service: 1
Just left there told the young lady in her face Dubble whopper everything no mayonnaise extra Pickle then my wife told them she wanted The Dubble Bacon cheeseburger seedless bun gave here a dubble bacon with no bacon took it back they gave her a bun with seeds please Zanesville Shut this damn place down plus the kids looked High off something.
Parking: Zanesville location
Approximately 15-25 parking spots on site
Wheelchair accessibility: Handicap parking spots are near the entrance.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Whopper Jr Cheeseburger, Whopper Sandwich, Flame Grilled Beef, Whopper Patty, Whopper
wrong order, happens more often then not, do better BK!
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: French Fries, Flame Grilled Beef
They were out of mozzarella sticks, no frozen cokes,ordered onion rings got ff instead. Whopper was cold. This was a awful place to eat. Will NEVER GO BACK!!!!!
Atmosphere: 1
Food: 1
Service: 1
This would be 0 stars if it was available. I waited 30 mins to get food because they had 8 customers and the manager verbally said they were "slammed". To top it off they gave me a chicken sandwich with nothing on it, as ppain and dry as could be. So I bring it back to get a refund and the "manager" who only identified himself as Rob gets an attitude with me for being upset that I wasted over an hour getting my food and returning it and still not having dinner. Apparently he is the reason the customer service there is so terrible. Highly DO NOT recommend wasting your time or money here.
Atmosphere: 1
Food: 1
Service: 1
I ordered a whopper and fries today and it was amazing the first time in a long time that I finally got what I ordered and very fresh and hot I would definitely eat there again I don't know who was working there today 6-19-2024 but congrats to all employees for a great job well done thank you
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
I ordered food for my family, the lady taking my order first told me that they didn't have the sandwiches i ask for, and had to go get another employee to help her, she finally got those rang up, and i gave her the rest of my order, she repeated it back to me and it was wrong again, so I gave her my order a 3rd time, and again it was messed up but she said she had got it fixed! At the window i could hear 2 people arguing in the back over messing up an order, which im now guessing was someone eleses, We get our food home, nothing was correct, our whoppers had nothing on them but a pattie and cheese, we had several items missing and our food we had special ordered without certain items were covered in them, making it impossible for my husband to eat his dinner because he can't eat the things we requested them to not put on the food. I tried to call In for over an hr, with a busy signal, so I called the other burger King in zanesville and they told me to take the food back, bc they didn't know why it was busy maybe they were having phone issues, I think they took it off the hook so they didn't have to deal with phone calls, bc they was struggling just to get orders in and make them correctly so after I just spent 50 bucks, and live 30 mins away with gas being the price it is, im supposed to make another trip waisting gas bc of there mistakes, and bc they have the phone off the hook! That was the worst customer service I've ever experienced and I'll never waiste my money here again! So thank you for costing me 50 bucks down the drain on food no one could eat, or wanted to eat! If I order a whopper I want the toppings and not just a burger with cheese on it! I'm so angry, if it wasn't such a far drive and so late I would take it back and throw it back in the window bc you basically just ripped me off 50 dollars!!
I recommend nothing from this place except new employees and getting your stuff together
Atmosphere: 1
Food: 1
Service: 1
If I could put zero stars I would first of all you're not allowed to shut your friars down until closing you were not closed at 11:50 you were still open and don't be calling people buddy through the speaker phone that you don't know if it's a woman and you have always screwed up my order worthless
Well that’s twice I’ve came here in 6 months times. Funnny same addict is running the window. Takes 20-30 minutes per customer. Get rid of the guy with dark hair and tattoos that works nights!
Restaurantji Recommends
Don't buy the fish sandwich... It is tiny and burnt and texture like thin plastic
Atmosphere: 5
Food: 3
Service: 5
Great food
Atmosphere: 5
Food: 5
Service: 5
No grilled chicken. When I asked about chicken tenders she said no but I ordered a honey mustard wrap and it was a tender so why don't they sell tenders???
Atmosphere: 3
Food: 2
Service: 3
Order two sausage egg cheese sandwiches and the sausage was absolutely disgusting. It had a rubber consistency and off flavor that instantly made me gag. I spit it out and if I wasn't already back on the road, I would have gotten my money back.
Food: 1
Service was good, no complaints this way, employees where very sweet and quick!!!!
Atmosphere: 5
Food: 5
Service: 5
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