The food is great when it is prepared right. Horrible service. Was very disappointed in service.
Atmosphere: 1
Food: 5
Service: 1
Madalyn Rios
The owners are doing so good at turning this place around! The staff is super nice and friendly and my sandwich was so good!!!! Will be returning :)
Atmosphere: 5
Food: 5
Service: 5
Makayla Cowan
Saw an article that this location was under new management and decided to check it out. The operation is much better and the new manager Kyla Snow was very nice and hospitable.
Atmosphere: 5
Food: 5
Service: 5
J T
Waited 30 mins for food after ordering ahead, not once did they even come out to say something
Atmosphere: 1
Food: 1
Service: 1
Daniel Thompson
The food is fine here, I'm still in the lobby waiting for two meals over 30 minutes after ordering with only one person in front of me and 4 people working
UPDATE: the food was done the whole time they put it to the side and forgot, but the other customers had their orders in hand before they even left the counter.
Atmosphere: 3
Food: 4
Service: 1
Hannah Ireland
This location is a joke. I placed a mobile order for pick up on 8/14 and when we went to pick up the order the store was closed for technical reasons. I called to get a refund and no one answered, I called customer service on 8/14, 8/15, 8/16, 8/18, 8/21, & 8/22. Customer service said they would reach out and the independent franchise owner would have 24 hours to reach out and it's been well over that. No one at the store will answer the phone when I call either so there is no hope of getting your money back if you needed a refund for any reason. I have also placed an order in the past and when I went to pick it up the employees were outside in the parking lot playing ball and smoking weed and they had no idea an order had even been placed so it wasn't started until we arrived to pick it up. I was understanding then but not getting what I paid for at all and not getting a refund or any kind of communication is ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Antoine Evans
Excellent place to get lunch
Atmosphere: 5
Food: 5
Service: 5
Andrew Brody
Had to wait over 10 minutes as the only customer in the Drive-Thru for one sandwich. Not very good customer recovery
Atmosphere: 1
Food: 4
Service: 1
Shannon Johnson
If I could rate this store a negative I absolutely would! We’ve tried numerous times to get Jimmy John’s, there’s always some type of excuse as to why they’re not open. Anywhere from no employees, closed early, no power (this one’s understandable), etc.
Atmosphere: 1
Food: 1
Service: 1
Kelli Cantrell
This is probably the worst Jimmy John’s I have ever been to. Staff are rude. They are always out of bread and other ingredients. Not to mention, as I’m sitting in the drive thru waiting for my order that was apparently cancelled, the female working was vaping at the work station.
Ordered on line at 7:30 pm 3/13 25. Got a phone call saying that they ran out of bread 3 hrs before I ordered. Tried to order today 3/15/25 at 5:00 pm order would not go through. Got a prompt to call the store directly. I've called 3 times over the past 45 min. Nobody answers the phone. Probably needs to go out of business with service like this. I won't try any more.
Nate Lukey
Not freaky fast at all. Assuming short staffed. Took over 20 minutes to get a sandwich.
Atmosphere: 3
Food: 4
Service: 2
Zachary Adamson
DO NOT WASTE YOUR TIME AT THIS LOCATION!
This JJ's seems to have a completely made up set of operating hours that change daily and do not match the hours listed online. They have been closed at ~5pm the last three times I tried to purchase a sandwich. If you're lucky there will be a note on the door, but more often than not the lights are just off.
Atmosphere: 1
Food: 1
Service: 1
Ryan
5:54 pm Thursday febuary 20th. Sat at the window for 5 minutes. No one in line. Refuse to take the order. Yelled 3 times no awnser. Drive by the drive thru windows they are just standing there talking laughing.
Atmosphere: 1
Food: 1
Service: 1
Charity's Ghost
Man... what a depressing visit. We went there back in December 2021. I just edited it so that it would show up again anew in order to properly warn others. The front window boasts "free smells." I found this laughable as there was nothing TO smell inside. I mean... there's nothing cooking, and bagged chips aren't putting out much of an aroma. The place was completely empty, and it had the feel of a place ready to close for the night. We were going to eat inside, but the vibe was too weird. We got two 8" subs and two regular drinks, and it cost $17.00!! WTF!! We didn't even get boring chips or a crappy pickle, dude. The sandwich was THE WORST sub I've EVER had. That sandwich was flavorless. The bread was pale and doughy like the dough hadn't risen before it was baked, and then it wasn't baked long enough. Everything was just mushed on there and stuffed into the bun. Even the tomatoes weren't ripe. I have never been to Jimmy John's before, and I most definitely will never go back. I wanted to go back to the store to get my money back, but I was really too upset. I had already had a bad day, and this visit made it worse on top of my wasting my money. I would also be very embarrassed if I worked there because I wouldn't want to represent this food. This was ALTOGETHER a GAS STATION calibur "sub". 👎👎👎... That's THREE THUMBS DOWN!
(Update 2/22 ... It is currently two months after this review, and MINE is the ONLY review not acknowledged by the owner 😆)
The food is great when it is prepared right.
Horrible service. Was very disappointed in service.
Atmosphere: 1
Food: 5
Service: 1
The owners are doing so good at turning this place around! The staff is super nice and friendly and my sandwich was so good!!!! Will be returning :)
Atmosphere: 5
Food: 5
Service: 5
Saw an article that this location was under new management and decided to check it out. The operation is much better and the new manager Kyla Snow was very nice and hospitable.
Atmosphere: 5
Food: 5
Service: 5
Waited 30 mins for food after ordering ahead, not once did they even come out to say something
Atmosphere: 1
Food: 1
Service: 1
The food is fine here, I'm still in the lobby waiting for two meals over 30 minutes after ordering with only one person in front of me and 4 people working
UPDATE: the food was done the whole time they put it to the side and forgot, but the other customers had their orders in hand before they even left the counter.
Atmosphere: 3
Food: 4
Service: 1
This location is a joke. I placed a mobile order for pick up on 8/14 and when we went to pick up the order the store was closed for technical reasons. I called to get a refund and no one answered, I called customer service on 8/14, 8/15, 8/16, 8/18, 8/21, & 8/22. Customer service said they would reach out and the independent franchise owner would have 24 hours to reach out and it's been well over that. No one at the store will answer the phone when I call either so there is no hope of getting your money back if you needed a refund for any reason. I have also placed an order in the past and when I went to pick it up the employees were outside in the parking lot playing ball and smoking weed and they had no idea an order had even been placed so it wasn't started until we arrived to pick it up. I was understanding then but not getting what I paid for at all and not getting a refund or any kind of communication is ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Excellent place to get lunch
Atmosphere: 5
Food: 5
Service: 5
Had to wait over 10 minutes as the only customer in the Drive-Thru for one sandwich. Not very good customer recovery
Atmosphere: 1
Food: 4
Service: 1
If I could rate this store a negative I absolutely would!
We’ve tried numerous times to get Jimmy John’s, there’s always some type of excuse as to why they’re not open. Anywhere from no employees, closed early, no power (this one’s understandable), etc.
Atmosphere: 1
Food: 1
Service: 1
This is probably the worst Jimmy John’s I have ever been to. Staff are rude. They are always out of bread and other ingredients. Not to mention, as I’m sitting in the drive thru waiting for my order that was apparently cancelled, the female working was vaping at the work station.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Ordered on line at 7:30 pm 3/13 25. Got a phone call saying that they ran out of bread 3 hrs before I ordered.
Tried to order today 3/15/25 at 5:00 pm order would not go through. Got a prompt to call the store directly.
I've called 3 times over the past 45 min.
Nobody answers the phone.
Probably needs to go out of business with service like this.
I won't try any more.
Not freaky fast at all. Assuming short staffed. Took over 20 minutes to get a sandwich.
Atmosphere: 3
Food: 4
Service: 2
DO NOT WASTE YOUR TIME AT THIS LOCATION!
This JJ's seems to have a completely made up set of operating hours that change daily and do not match the hours listed online. They have been closed at ~5pm the last three times I tried to purchase a sandwich. If you're lucky there will be a note on the door, but more often than not the lights are just off.
Atmosphere: 1
Food: 1
Service: 1
5:54 pm Thursday febuary 20th. Sat at the window for 5 minutes. No one in line. Refuse to take the order. Yelled 3 times no awnser. Drive by the drive thru windows they are just standing there talking laughing.
Atmosphere: 1
Food: 1
Service: 1
Man... what a depressing visit.
We went there back in December 2021.
I just edited it so that it would show up again anew in order to properly warn others.
The front window boasts "free smells."
I found this laughable as there was nothing TO smell inside. I mean... there's nothing cooking, and bagged chips aren't putting out much of an aroma.
The place was completely empty, and it had the feel of a place ready to close for the night. We were going to eat inside, but the vibe was too weird.
We got two 8" subs and two regular drinks, and it cost $17.00!! WTF!!
We didn't even get boring chips or a crappy pickle, dude. The sandwich was THE WORST sub I've EVER had. That sandwich was flavorless. The bread was pale and doughy like the dough hadn't risen before it was baked, and then it wasn't baked long enough. Everything was just mushed on there and stuffed into the bun. Even the tomatoes weren't ripe.
I have never been to Jimmy John's before, and I most definitely will never go back.
I wanted to go back to the store to get my money back, but I was really too upset. I had already had a bad day, and this visit made it worse on top of my wasting my money.
I would also be very embarrassed if I worked there because I wouldn't want to represent this food. This was ALTOGETHER a GAS STATION calibur "sub".
👎👎👎... That's THREE THUMBS DOWN!
(Update 2/22 ... It is currently two months after this review, and MINE is the ONLY review not acknowledged by the owner 😆)
Atmosphere: 1
Food: 1
Service: 1
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