The worst KFC in Springfield just talk to the manger an you'll understand!
Atmosphere: 1
Food: 1
Service: 1
Amber Dixon
Waited for dine in for almost 30 minutes just to not have all of our food, most of it was cold and had been sitting. Had ask for missing food twice. Tried to say we didn't pay for it, but conveniently couldn't print receipt. We definitely paid for it. Waited for missing for food another 25 minutes while everyone else was completely done eating (what we didn't throw away) and sitting as we watched many pickup and drive through orders completed. We won't be back. Don't waste your time or money.
Atmosphere: 2
Food: 1
Service: 1
Anthony Campbell
Great customer service
Food: 5
Melissa Rettger
Chicken is super greasy
Atmosphere: 3
Food: 3
Service: 3
Daniel Eggleston
They either didn't have it or you had to wait for it. Very unprofessional on the order, basically blowing me off after saying something was a 10 plus minute wait. Avoid this one.
Meghan
If I could give zero stars I freaking would. Went through the drive thru, ordered a famous bowl with extra toppings ($5 extra mind you) and I live out of town, when I got home and opened my food, it’s basic and there was nothing extra I ordered. Called up there to see if I could possibly come back tomorrow to get a remake (it’s late and I wake up early) and the manager was in absolute denial that my bowl wasn’t made right. Gave me attitude and asked everyone around her if she made it right and told me to call the GM in the morning. Definitely going to be discussing how disappointed I am with the customer service. I wasn’t rude at all either, I’ve worked in food service before so I know it’s stressful but she could’ve been polite to me and not rude like she was.
Rap Music
Waited over an hour for chicken that wasn't even done.
The manager needs to be FIRED. The owner must not be paying any attention and I guess he's getting enough profit from the place since it's in front of Meojer. I'd never heard of a bad KFC until I moved near Springfield and went to this Hillcrest Ave location. I ordered on the app 3 original drumsticks. That's it. Got there 3 min early and at 5 minutes after asked the status. "Oh just a few minutes." I waited. She began avoiding eye contact after 10 more min. At 20 more min I went to the counter. She had gone to the back and wouldn't come out. Asked someone else. All kinds of conversation back there, but no one explaining to me why I was now waiting a half hour for a few drumsticks. I had seen others come and go. When the order was finally ready, she gave it to me with no apology or explanation. I might drive another 15 minutes to the next nearest to avoid this place now that I've read all the other reviews of it.
Atmosphere: 2
Food: 4
Service: 1
Crys Marie
Certain dinner and meal pieces that you can get on a budget for a family
But every time I’ve came to this exact one service not great and the food. Some of it doesn’t come out some of the items are missing never put napkins or sauces or jelly for your biscuits. You have to make sure that you repeat yourself 3 to 4 times before you leave.
Atmosphere: 2
Food: 2
Service: 2
Jesse Dawson
It took half an hour to get my order done, thru the drive thru.
Went to drive thru this past Sunday. I ordered 16 strips and a large cole slaw. Lady that took my oder said my total then said sheesh. When I approached window I laughed and said why did you say sheesh. She said I would never pay that, the strips are so small. I laughed it off, knowing how expensive it is to eat out. She then asked me to pull around, it would be 10 minutes, they just dropped the chicken. Cool! Fresh food! Well, I waited and waited... 25 minutes later I went inside. Same lady told me it would be a few more minutes, they had an online order almost ready that they will give to me and make them wait and offered me a free cake. I said no thanks, I just want a refund. She went to back, where I can hear conversation, talking to her manager. Manager says, I am not giving any more refunds. WHAT?????? I've now been waiting half hour and your telling me I can not have my $ back!!! I am being forced to stay here and wait for my order that I no longer want!? So I asked for corporate #. Manager Screams the # from the back. I asked what her name was ...NOW SHE WAS QUIET! Lady up front whispered Krista. So I stood in lobby called corporate, while still waiting on food. I am literally sooo mad at this point! As I'm getting finished up with my formal complaint to corporate they FINALLY hand me my food! 45 MINUTES LATER!!!! Lady at counter was nice and asked my 6 yr old grandson what kind of cake he would like. As she is went to back to get it, a cook came out and was chewing (eating something) and said 1 of the fryers are down. Really????? If you guys would have been honest in the beginning maybe you wouldn't have the issue of myself, and 5 other unhappy customers waiting in your lobby!!!!! I never leave reviews or call corporate but this was too much!!!! I will never be at this location again!!!!! And it's now, 2 days later and I've heard nothing back from corporate!!! Which means KFC has lost my business!! I will continue to call them! And post on social media or whatever. I have NEVER been sooo disappointed in a restaurant in my life!
Service: 1
Brian Bailey
My time is just as valuable as anyone who drives thru the drive thru. I come to pickup a doordash it needs to be timely with no excuses. They are important customers as well. Fast food wants the business but doesn't want to deliver on the service. Here is another case in point
Service: 1
Frank Dalie
Just don't like KFC .
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: 12 PC Tenders Family Fill Up, Honey BBQ Sauce, 12 PC Nuggets Combo
John Fleeger
Went thru the drive thru ordered 2 sandwiches they said it would be 10 minutes I said ok after 15 minutes I went inside and wanted my money back, they said they couldn't refund my money I said I wanted my money they said they had to call the manager I waited about another 10 minutes and didn't get back to me, I got my sandwiches and left.
Atmosphere: 4
Food: 5
Service: 1
Liz Chalender
Great customer service, food hot n fresh. Chicken sandwich better than Popeyes. Not greasy like Popeyes. Loved the fries
The worst KFC in Springfield just talk to the manger an you'll understand!
Atmosphere: 1
Food: 1
Service: 1
Waited for dine in for almost 30 minutes just to not have all of our food, most of it was cold and had been sitting. Had ask for missing food twice. Tried to say we didn't pay for it, but conveniently couldn't print receipt. We definitely paid for it. Waited for missing for food another 25 minutes while everyone else was completely done eating (what we didn't throw away) and sitting as we watched many pickup and drive through orders completed. We won't be back. Don't waste your time or money.
Atmosphere: 2
Food: 1
Service: 1
Great customer service
Food: 5
Chicken is super greasy
Atmosphere: 3
Food: 3
Service: 3
They either didn't have it or you had to wait for it. Very unprofessional on the order, basically blowing me off after saying something was a 10 plus minute wait. Avoid this one.
If I could give zero stars I freaking would. Went through the drive thru, ordered a famous bowl with extra toppings ($5 extra mind you) and I live out of town, when I got home and opened my food, it’s basic and there was nothing extra I ordered. Called up there to see if I could possibly come back tomorrow to get a remake (it’s late and I wake up early) and the manager was in absolute denial that my bowl wasn’t made right. Gave me attitude and asked everyone around her if she made it right and told me to call the GM in the morning. Definitely going to be discussing how disappointed I am with the customer service. I wasn’t rude at all either, I’ve worked in food service before so I know it’s stressful but she could’ve been polite to me and not rude like she was.
Waited over an hour for chicken that wasn't even done.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cole Slaw, Fried Chicken, Gravy
The manager needs to be FIRED. The owner must not be paying any attention and I guess he's getting enough profit from the place since it's in front of Meojer. I'd never heard of a bad KFC until I moved near Springfield and went to this Hillcrest Ave location. I ordered on the app 3 original drumsticks. That's it. Got there 3 min early and at 5 minutes after asked the status. "Oh just a few minutes." I waited. She began avoiding eye contact after 10 more min. At 20 more min I went to the counter. She had gone to the back and wouldn't come out. Asked someone else. All kinds of conversation back there, but no one explaining to me why I was now waiting a half hour for a few drumsticks. I had seen others come and go. When the order was finally ready, she gave it to me with no apology or explanation. I might drive another 15 minutes to the next nearest to avoid this place now that I've read all the other reviews of it.
Atmosphere: 2
Food: 4
Service: 1
Certain dinner and meal pieces that you can get on a budget for a family
But every time I’ve came to this exact one service not great and the food. Some of it doesn’t come out some of the items are missing never put napkins or sauces or jelly for your biscuits.
You have to make sure that you repeat yourself 3 to 4 times before you leave.
Atmosphere: 2
Food: 2
Service: 2
It took half an hour to get my order done, thru the drive thru.
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
Went to drive thru this past Sunday. I ordered 16 strips and a large cole slaw. Lady that took my oder said my total then said sheesh. When I approached window I laughed and said why did you say sheesh. She said I would never pay that, the strips are so small. I laughed it off, knowing how expensive it is to eat out. She then asked me to pull around, it would be 10 minutes, they just dropped the chicken. Cool! Fresh food!
Well, I waited and waited...
25 minutes later I went inside. Same lady told me it would be a few more minutes, they had an online order almost ready that they will give to me and make them wait and offered me a free cake. I said no thanks, I just want a refund. She went to back, where I can hear conversation, talking to her manager. Manager says, I am not giving any more refunds. WHAT?????? I've now been waiting half hour and your telling me I can not have my $ back!!! I am being forced to stay here and wait for my order that I no longer want!? So I asked for corporate #. Manager Screams the # from the back. I asked what her name was ...NOW SHE WAS QUIET! Lady up front whispered Krista. So I stood in lobby called corporate, while still waiting on food. I am literally sooo mad at this point! As I'm getting finished up with my formal complaint to corporate they FINALLY hand me my food! 45 MINUTES LATER!!!! Lady at counter was nice and asked my 6 yr old grandson what kind of cake he would like. As she is went to back to get it, a cook came out and was chewing (eating something) and said 1 of the fryers are down. Really????? If you guys would have been honest in the beginning maybe you wouldn't have the issue of myself, and 5 other unhappy customers waiting in your lobby!!!!!
I never leave reviews or call corporate but this was too much!!!! I will never be at this location again!!!!! And it's now, 2 days later and I've heard nothing back from corporate!!! Which means KFC has lost my business!! I will continue to call them! And post on social media or whatever.
I have NEVER been sooo disappointed in a restaurant in my life!
Service: 1
My time is just as valuable as anyone who drives thru the drive thru. I come to pickup a doordash it needs to be timely with no excuses. They are important customers as well. Fast food wants the business but doesn't want to deliver on the service. Here is another case in point
Service: 1
Just don't like KFC .
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: 12 PC Tenders Family Fill Up, Honey BBQ Sauce, 12 PC Nuggets Combo
Went thru the drive thru ordered 2 sandwiches they said it would be 10 minutes I said ok after 15 minutes I went inside and wanted my money back, they said they couldn't refund my money I said I wanted my money they said they had to call the manager I waited about another 10 minutes and didn't get back to me, I got my sandwiches and left.
Atmosphere: 4
Food: 5
Service: 1
Great customer service, food hot n fresh. Chicken sandwich better than Popeyes. Not greasy like Popeyes. Loved the fries
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich, Wing, Tender, Gravy, 2 PC Chicken Combo
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