Live action happened the other night when I was waiting on my hot and ready pizza see video below
Atmosphere: 5
Food: 4
Service: 4
Eric Lanum
So my friend and her daughters Just went back to Little Caesars on E. Main St To get a replacement order From last night, the pizzas were definitely not hot and ready. They were more like old And the quality of the food was worthless. The crust was hard. The pizza was old So my friend called and spoke to a man that answered the phone and she explained to Him about how terrible the food was when she got home. She also explained to him that she couldn’t drive back up there because of the storms last night just like the ones we’re having tonight he explained to her on the phone. He took her name and said he would put it in the book and she could Come back tomorrow, which is today to get the food that they owed her, he also explained to her he apologized. They were short staffed, which I can understand that I’ve been in restaurant business before however, you still don’t serve customers food that’s been sitting in the warmer for hours not to be disrespectful, but I wouldn’t even serve my dog that food. So she goes back up there this evening to get the replacement order they owe her due to the poor quality they try to give her last night and a short heavyset woman don’t know if she was a manager or not just argued with my friend and claimed she never paid for it. My friend showed her on her phone that she was charged from her bank statement tried to explain that to her. She refused to give her the replacement order even though she called last night and they said they would She basically called my friend a liar My friend argued back with the worker and said that doesn’t make any sense. How are you going to say that I didn’t pay for it. I’m showing you here on my phone. I was charged for it on my statement from my bank. The worker still refused and said I don’t know what to tell you call corporate. My friend was really angry because she drove all the way back over to E. Main St. from where she lives Just to waste her time and gas She basically paid for food yesterday that Her and her kids didn’t get to eat got charged for It and still didn’t get the order replaced. That’s a shame what happened to Making it right with the customers, no offense to little Caesars, but both locations in Springfield have a bad habit of doing this. Smh So rock music can you look into this? I know you’re the area supervisor and we know each other from way back. This is not right. This is not made up. This is a true story. I know my friend didn’t handle herself the best way she was very angry, but I would be too. I honestly believe that the worker didn’t want to remake the order because they were busy like they were last night regardless that’s poor customer service that’s not how you do Paying customers. Please look into this rock music, my friend plans to call Corporate but I’m hoping you can resolve the situation. Thank you. That worker was definitely a bad reflection for your Restaurant that you’re the area supervisor of. My friend could’ve handled it a little bit differently. She did lose her temper, but that was after the fact that that Worker refused to replace her order even though she was trying to prove that it was paid for she just didn’t wanna do her job. There’s plenty of other people out there that need a job That would probably give better customer service than that. Smh Hate to expose the restaurant like this, but something needs to be done. Hopefully, you understand
Atmosphere: 2
Food: 1
Service: 1
Joseph Hill
Ordered a pizza and another item and did so 45 minutes ahead of time. Made it to the store, and they haven't even started the order ... No stars ...
Mark K
Compared to the other Lil c in town this place is a cathedral. Still slow. Pizza is sub par but cheap. Workers doing the best they can with what they have.
Atmosphere: 1
Food: 5
Service: 3
Gia Jordan
My boyfriend went in for a hot n ready and came out with nothing, he was told it would be a 15 minute wait. Which is usually typical of this location. You can NEVER be in and out if this place. And sometimes get rude customer service =\
Atmosphere: 1
Food: 1
Service: 1
Dwayne Bobo
Great pizza
Atmosphere: 5
Food: 5
Service: 5
Stacy Manteuffel
Omg with quality and prices, little caesars is my absolute favorite. Kids face too. Yummy!!!
Atmosphere: 5
Food: 5
Service: 5
Jay Cruz
I didn't even get a chance to order food. There were three people in the back busy with other orders, which one would expect, except I was ignored. Other people were waiting on their orders, and I waited for over 15 minutes to just be acknowledged and got nothing. Not a hello, or "I'll be with you in a sec"... Nothing. It's happened to me 3 times now. It's not worth the effort to go back...
Atmosphere: 1
Service: 1
Pocket Mochi97
Waited 2 hours for my food, manager muted calls on purpose, horrible service and management
Atmosphere: 1
Food: 2
Service: 1
Paul Rose
Messed up order did not bring pop had to go back for it I paid to get the right order and didn't get it delivery guy didn't even know English
The food at this location always comes out smelling like burnt cardboard, along with the staff never having hot and readys made, especially after 3 o'clock. The 10 to 15 minute line takes more like a half hour to 45 minutes. They are also known to be always out of beverages for delivery orders.
The last two times I have ordered. The food was terrible. I will never again order from there. I tried to call twice and was on hold forever then got disconnected. I will be calling corporate. I tipped and it was pointless.
Atmosphere: 4
Food: 1
Service: 4
Christina Trimble
Don't go there
Todd Worsham
Thee reason why this place ranks so low on Atmosphere is bc there is NO room whatsoever in the building. They are one of thee best pizza joints around an they know they are, yet they do NOT expand their size. Good quality pizza, ppl are amazing but they fall behind bc there's just no space to keep up with the demand of customers.
Live action happened the other night when I was waiting on my hot and ready pizza see video below
Atmosphere: 5
Food: 4
Service: 4
So my friend and her daughters Just went back to Little Caesars on E. Main St To get a replacement order From last night, the pizzas were definitely not hot and ready. They were more like old And the quality of the food was worthless. The crust was hard. The pizza was old So my friend called and spoke to a man that answered the phone and she explained to Him about how terrible the food was when she got home. She also explained to him that she couldn’t drive back up there because of the storms last night just like the ones we’re having tonight he explained to her on the phone. He took her name and said he would put it in the book and she could Come back tomorrow, which is today to get the food that they owed her, he also explained to her he apologized. They were short staffed, which I can understand that I’ve been in restaurant business before however, you still don’t serve customers food that’s been sitting in the warmer for hours not to be disrespectful, but I wouldn’t even serve my dog that food. So she goes back up there this evening to get the replacement order they owe her due to the poor quality they try to give her last night and a short heavyset woman don’t know if she was a manager or not just argued with my friend and claimed she never paid for it. My friend showed her on her phone that she was charged from her bank statement tried to explain that to her. She refused to give her the replacement order even though she called last night and they said they would She basically called my friend a liar My friend argued back with the worker and said that doesn’t make any sense. How are you going to say that I didn’t pay for it. I’m showing you here on my phone. I was charged for it on my statement from my bank. The worker still refused and said I don’t know what to tell you call corporate. My friend was really angry because she drove all the way back over to E. Main St. from where she lives Just to waste her time and gas She basically paid for food yesterday that Her and her kids didn’t get to eat got charged for It and still didn’t get the order replaced. That’s a shame what happened to Making it right with the customers, no offense to little Caesars, but both locations in Springfield have a bad habit of doing this. Smh So rock music can you look into this? I know you’re the area supervisor and we know each other from way back. This is not right. This is not made up. This is a true story. I know my friend didn’t handle herself the best way she was very angry, but I would be too. I honestly believe that the worker didn’t want to remake the order because they were busy like they were last night regardless that’s poor customer service that’s not how you do Paying customers. Please look into this rock music, my friend plans to call Corporate but I’m hoping you can resolve the situation. Thank you. That worker was definitely a bad reflection for your Restaurant that you’re the area supervisor of. My friend could’ve handled it a little bit differently. She did lose her temper, but that was after the fact that that Worker refused to replace her order even though she was trying to prove that it was paid for she just didn’t wanna do her job. There’s plenty of other people out there that need a job That would probably give better customer service than that. Smh Hate to expose the restaurant like this, but something needs to be done. Hopefully, you understand
Atmosphere: 2
Food: 1
Service: 1
Ordered a pizza and another item and did so 45 minutes ahead of time. Made it to the store, and they haven't even started the order ... No stars ...
Compared to the other Lil c in town this place is a cathedral. Still slow. Pizza is sub par but cheap. Workers doing the best they can with what they have.
Atmosphere: 1
Food: 5
Service: 3
My boyfriend went in for a hot n ready and came out with nothing, he was told it would be a 15 minute wait. Which is usually typical of this location. You can NEVER be in and out if this place. And sometimes get rude customer service =\
Atmosphere: 1
Food: 1
Service: 1
Great pizza
Atmosphere: 5
Food: 5
Service: 5
Omg with quality and prices, little caesars is my absolute favorite. Kids face too. Yummy!!!
Atmosphere: 5
Food: 5
Service: 5
I didn't even get a chance to order food. There were three people in the back busy with other orders, which one would expect, except I was ignored. Other people were waiting on their orders, and I waited for over 15 minutes to just be acknowledged and got nothing. Not a hello, or "I'll be with you in a sec"... Nothing. It's happened to me 3 times now. It's not worth the effort to go back...
Atmosphere: 1
Service: 1
Waited 2 hours for my food, manager muted calls on purpose, horrible service and management
Atmosphere: 1
Food: 2
Service: 1
Messed up order did not bring pop had to go back for it I paid to get the right order and didn't get it delivery guy didn't even know English
Restaurantji Recommends
The food at this location always comes out smelling like burnt cardboard, along with the staff never having hot and readys made, especially after 3 o'clock. The 10 to 15 minute line takes more like a half hour to 45 minutes. They are also known to be always out of beverages for delivery orders.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sauce, Slices-N-Stix, Pepperoni Crazy Puffs, Crazy Bread
I'ts ok wouldn't want to live off of it ..great staff though friendly and ready to please.
Parking: 2119 e main great staff particularly the manager
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Custom Round Pizza, Crazy Bread
The last two times I have ordered. The food was terrible. I will never again order from there. I tried to call twice and was on hold forever then got disconnected. I will be calling corporate. I tipped and it was pointless.
Atmosphere: 4
Food: 1
Service: 4
Don't go there
Thee reason why this place ranks so low on Atmosphere is bc there is NO room whatsoever in the building. They are one of thee best pizza joints around an they know they are, yet they do NOT expand their size. Good quality pizza, ppl are amazing but they fall behind bc there's just no space to keep up with the demand of customers.
Atmosphere: 2
Food: 4
Service: 3
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