Orders are never ready on time. We regularly will place an order online at 11am for a 4:45pm pickup and we’re lucky to have the order by 5:30pm. We’ve called corporate, we’ve talked to district managers and unfortunately everyone seems to be completely useless or just simply ok with failing to meet customer expectations regularly.
Atmosphere: 1
Food: 1
Service: 1
Stephanie kieffer
Close this location down!! Filthy dirty, rude lazy workers and the food is not good. If I could give zero stars I would. Avoid this location by all means necessary.
Atmosphere: 1
Food: 1
Service: 1
Brooke Osborne
By far the worst experience I’ve ever had at a pizza place. Got pizza a few weeks ago, it was completely wrong. Called. DM called and offered a credit. Go tonight to use the credit to get dinner for my family. Get there, not ready. Whatever. Wait. The kid working the wrong got an attitude when I told him it wasn’t correct. I asked for it to be remade and he got pissy saying he wasn’t going to remake the entire order. Threw what *was* right in the hot box for 15 mins. Go to use my credit. Get my manager over so she can apply. She gets huffy when I tell her it’s $20 and not $15. She runs out and grabs a book, assuming waste, and mumbles about having to write it off. My entire order is sitting on the counter for 10 mins at this point getting cold. The original pizzas had been done 30 mins at this point. I ask if we can put them in the hotbox at least, get an eye roll. The manager is fumbling with the pos system like she doesn’t know what she’s doing. Asks if she can just out my name down for another day. I’m like my kids are hungry. She gets huffy talking about a full screen, I ask how long it’ll take and she goes over and looks and says about 25-30 mins. I’m sorry but as a previous GM of a well known pizza place - remakes take priority. Especially if the customer is in the store. I went out to my car to wait and my husband finally told me to just come home that it wasn’t worth it. The entire experience from the orders being wrong to the nasty employees and manager that didn’t know what she was doing. It’s enough to make me never want to go back and tell everyone to stay away. Grube St used to be the best and now it’s not even worth dealing with the hassle to get mediocre pizza.
Atmosphere: 1
Food: 2
Service: 1
Roytique Williams
35 min wait for a cheese pizza and bread, pizza was ok and the bread was to well done, not soft at all, waste of money and time
They need more employees for faster service, hot and ready is not always READY!!!
Atmosphere: 1
Food: 3
Service: 1
james knapp
Constant issues with this place. The people are rude. Doesn’t matter how long ago you ordered it’s never ready I ordered a pizza and it took 2hrs to get when it was supposed to to be ready. Had 3 different delivery drivers show up 2 left bc it wasn’t ready. That place needs closed down
Atmosphere: 1
Food: 1
Service: 1
Steven Ridinger
Order a pizza online at about 6:40 p.m.
Gina Cassil
I'm a door dash deliverer and the orders are never ready, people stand around not doing anything but gripping, no one cares to check why people are in the small lobby, workers are rude, soda is not stocked, no carry out pizzas ready...I've been here 3x
Atmosphere: 1
Service: 1
Susan Blair
Great for price
Atmosphere: 5
Food: 5
Service: 5
Madison Brown
The manager was rude. Think it was the diatrict manager. The lady up front was helpful
Shaun Gosse
Consistently slow. It's one thing when it's busy, but it's frustrating walking into an empty store and still having a 20 minute wait as a driver. I strongly suggest people use the Main St location instead, which is consistently faster and better run.
Only two locations in springfield and the only thing i cant complain about is the prices . i wouldnt even give a star but i had to in order to leave my comment. The last 3 times i have ordered food have been terrible the first time they didnt give me the right pizza and it was hard like it sat there forever and i had ordered over the phone and was there at the time they said . The second time i ordered at 8 and they said my pizza would be ready at 9 i came in and she told me she hadnt even put it in the oven it be another 30 mins.. the third time i ordered i showed up to get my pizza and they said they never had that order to check the location . I called both stores and noone had my order at all.. both e main and grube have had horrible service and its upsetting because they used to be very well managed..
Atmosphere: 1
Food: 1
Service: 1
Jennifer Conwell
8:15 and they don’t close untill 11 pm. But can not take a walk in order?
Service: 1
jacob brown
Waited 40 minutes for 2 cheese pizzas and there was only two people in front of me and they got 2 pizza’s a piece.
Atmosphere: 1
Food: 1
Service: 1
Eric Morris
Ordered pizza at 7 pm through a computer generated ordering program. We received a notification that the order had been received. Whalen I arrived to pickup the order, they in formed that they not record of our order.
Food: 5
Service: 1
Mark K
It's Little Caesars so not much is expected but a little attentiveness would be appreciated.
Orders are never ready on time. We regularly will place an order online at 11am for a 4:45pm pickup and we’re lucky to have the order by 5:30pm. We’ve called corporate, we’ve talked to district managers and unfortunately everyone seems to be completely useless or just simply ok with failing to meet customer expectations regularly.
Atmosphere: 1
Food: 1
Service: 1
Close this location down!! Filthy dirty, rude lazy workers and the food is not good. If I could give zero stars I would. Avoid this location by all means necessary.
Atmosphere: 1
Food: 1
Service: 1
By far the worst experience I’ve ever had at a pizza place. Got pizza a few weeks ago, it was completely wrong. Called. DM called and offered a credit. Go tonight to use the credit to get dinner for my family. Get there, not ready. Whatever. Wait. The kid working the wrong got an attitude when I told him it wasn’t correct. I asked for it to be remade and he got pissy saying he wasn’t going to remake the entire order. Threw what *was* right in the hot box for 15 mins. Go to use my credit. Get my manager over so she can apply. She gets huffy when I tell her it’s $20 and not $15. She runs out and grabs a book, assuming waste, and mumbles about having to write it off. My entire order is sitting on the counter for 10 mins at this point getting cold. The original pizzas had been done 30 mins at this point. I ask if we can put them in the hotbox at least, get an eye roll. The manager is fumbling with the pos system like she doesn’t know what she’s doing. Asks if she can just out my name down for another day. I’m like my kids are hungry. She gets huffy talking about a full screen, I ask how long it’ll take and she goes over and looks and says about 25-30 mins. I’m sorry but as a previous GM of a well known pizza place - remakes take priority. Especially if the customer is in the store. I went out to my car to wait and my husband finally told me to just come home that it wasn’t worth it. The entire experience from the orders being wrong to the nasty employees and manager that didn’t know what she was doing. It’s enough to make me never want to go back and tell everyone to stay away. Grube St used to be the best and now it’s not even worth dealing with the hassle to get mediocre pizza.
Atmosphere: 1
Food: 2
Service: 1
35 min wait for a cheese pizza and bread, pizza was ok and the bread was to well done, not soft at all, waste of money and time
They need more employees for faster service, hot and ready is not always READY!!!
Atmosphere: 1
Food: 3
Service: 1
Constant issues with this place. The people are rude. Doesn’t matter how long ago you ordered it’s never ready I ordered a pizza and it took 2hrs to get when it was supposed to to be ready. Had 3 different delivery drivers show up 2 left bc it wasn’t ready. That place needs closed down
Atmosphere: 1
Food: 1
Service: 1
Order a pizza online at about 6:40 p.m.
I'm a door dash deliverer and the orders are never ready, people stand around not doing anything but gripping, no one cares to check why people are in the small lobby, workers are rude, soda is not stocked, no carry out pizzas ready...I've been here 3x
Atmosphere: 1
Service: 1
Great for price
Atmosphere: 5
Food: 5
Service: 5
The manager was rude. Think it was the diatrict manager. The lady up front was helpful
Consistently slow. It's one thing when it's busy, but it's frustrating walking into an empty store and still having a 20 minute wait as a driver. I strongly suggest people use the Main St location instead, which is consistently faster and better run.
Restaurantji Recommends
Only two locations in springfield and the only thing i cant complain about is the prices . i wouldnt even give a star but i had to in order to leave my comment. The last 3 times i have ordered food have been terrible the first time they didnt give me the right pizza and it was hard like it sat there forever and i had ordered over the phone and was there at the time they said . The second time i ordered at 8 and they said my pizza would be ready at 9 i came in and she told me she hadnt even put it in the oven it be another 30 mins.. the third time i ordered i showed up to get my pizza and they said they never had that order to check the location . I called both stores and noone had my order at all.. both e main and grube have had horrible service and its upsetting because they used to be very well managed..
Atmosphere: 1
Food: 1
Service: 1
8:15 and they don’t close untill 11 pm. But can not take a walk in order?
Service: 1
Waited 40 minutes for 2 cheese pizzas and there was only two people in front of me and they got 2 pizza’s a piece.
Atmosphere: 1
Food: 1
Service: 1
Ordered pizza at 7 pm through a computer generated ordering program. We received a notification that the order had been received. Whalen I arrived to pickup the order, they in formed that they not record of our order.
Food: 5
Service: 1
It's Little Caesars so not much is expected but a little attentiveness would be appreciated.
Food is good though
Update: Service is abysmal.
Atmosphere: 1
Food: 5
Service: 1
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