Food and service are excellent. The restaurant feels a bit outdated. My family eats here often, but we prefer carryout. Dining in doesn’t appeal to us much. Quality of the food is fantastic. I highly recommend the Italian sub.
Atmosphere: 4
Food: 5
Service: 5
Winnie Huffman
We get the steak Philly cheese steaks or the Super Steaks from there twice a week the food is great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Steak, Super Cheese Steak
donnie daves
Best place to eat friendly staff
Atmosphere: 5
Food: 5
Service: 5
Josh Davis
Love this place as a whole. Always have until I had a few bad experiences with the manager on E Main. Very very rude and definitely not customer service material. Not personable in the least. So I started going back to Plum even though it was on the other side of town. I go to Plum St yesterday and low and behold she's there working. Was hoping for a different experience than the previous ones, well she didn't let us down..... Still as rude and unprofessional as before. Note: Not a good look or an ideal person to manage your store.
Atmosphere: 1
Food: 5
Service: 1
Chris Shira
It's been awhile since I visited this place but it is a hidden gem. I mean the food was good. Not great. Well it would have been great. The problem I had was I ordered. I think it was called the traditional sub which is really good but they only put one piece of roast beef on it. I think it's supposed to be roast beef, ham and maybe turkey or something. Anyway. It had like literally one slice of roast beef on it. I don't know if they were running out or if that's the way they serve it, but that is the reason for my mid-level review. Everyone else's food look great. They were very happy with it. The fries were you know fries frozen fries that were fried. They were good. The service was quick and efficient. The food was good. I just you know would have liked more than one slice of roast beef on my sandwich.
Atmosphere: 3
Food: 2
Service: 4
Andy Richards
outstanding as always
Atmosphere: 5
Food: 5
Service: 5
Stan Foss
Great place to eat .love their subs
Steve Shuster
I got a spring salad and the bottom was spoiled. It looked good until I got to the bottom.
John Son
it was super amazing the girl at the cash register was awesome and the cook she was awesome as well she made my sandwiches super good. I hope they got home safe, because there was a bad storm.
R C
Got an Italian and Original cheese steak - was not disappointed!
Upon entering Our Hero, I was greeted by an atmosphere that could only be described as a symphony of sandwich artistry and blissful calm. I placed my faith—and appetite—in the hands of John, the culinary virtuoso behind the counter.
John, oh John, the Pablo Picasso of provolone, crafted my sub with the precision of a surgeon and the passion of a man whose soul has been touched by the deli gods. Every layer of meat, every drizzle of sauce—it all felt like poetry being written onto a canvas of ciabatta. This wasn’t a sandwich; it was a masterpiece.
The atmosphere of Our Hero was equally divine. It felt as though the walls were alive, cheering on John as he assembled my feast. The subtle hum of activity paired with the cheerful banter of the staff turned what could have been a mundane takeout experience into a theatrical delight.
And let me tell you, this wasn’t just a sub—it was an ode to flavor. Each bite felt like a standing ovation in my mouth, a harmonious balance of zest, savoriness, and utter perfection.
John, dear artisan of the hoagie, you have set the bar impossibly high. I left Our Hero not just with a full stomach but with a full heart. A true 10/10 experience. Bravo!
Atmosphere: 5
Food: 5
Service: 5
Taylor Messer
Nostalgic, feels like the sandwich never changed!
Atmosphere: 5
Food: 5
Service: 5
Melinda Capper
Loved it, had pizza
Kid-friendliness: Nice for all
Atmosphere: 5
Food: 5
Service: 5
Katie McKee
Just went to get salads. We tried to order the salads so they were fresh. Was told they were pre-made in the cooler. Showed up, they only had 2 of the Chef's made up. One was frozen the egg was translucent, tomatoes were soft and mushy. Had to get a side salad instead half of that was frozen and brown lettuce. The lady working was not friendly at all. When I mentioned the salads were frozen she just stared at me. Very disappointed.
Atmosphere: 3
Food: 1
Service: 1
Erica Aldridge
Really good food, but the store operators don’t care about making ordering through DoorDash efficient for their customers at all. You cannot even input what type of chips/pop or what toppings you want on your sandwich!! You literally have to place the DoorDash order, then CALL THEM to give them that info. I’ve explained to people at the store at least 5 times (incl. the owners wife) that they need to go into their DD Account & either create specific options we can check yes or no to, or toggle the special request button to ON so that customers can type into a text box to communicate the specifics of their order. Despite my repeated communication, it’s still the same nonsensical, frustrating experience. This day and age, you have to be easy to do business with. No one wants to order through DoorDash then call you to clarify your order (& sometimes they don’t even answer). The E Main location had the text boxes you could type into, but the Plum St doesn’t…. And apparently won’t ever. Let’s get with it, people!
Food and service are excellent. The restaurant feels a bit outdated. My family eats here often, but we prefer carryout. Dining in doesn’t appeal to us much. Quality of the food is fantastic. I highly recommend the Italian sub.
Atmosphere: 4
Food: 5
Service: 5
We get the steak Philly cheese steaks or the Super Steaks from there twice a week the food is great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Steak, Super Cheese Steak
Best place to eat friendly staff
Atmosphere: 5
Food: 5
Service: 5
Love this place as a whole. Always have until I had a few bad experiences with the manager on E Main. Very very rude and definitely not customer service material. Not personable in the least. So I started going back to Plum even though it was on the other side of town. I go to Plum St yesterday and low and behold she's there working. Was hoping for a different experience than the previous ones, well she didn't let us down..... Still as rude and unprofessional as before. Note: Not a good look or an ideal person to manage your store.
Atmosphere: 1
Food: 5
Service: 1
It's been awhile since I visited this place but it is a hidden gem. I mean the food was good. Not great. Well it would have been great. The problem I had was I ordered. I think it was called the traditional sub which is really good but they only put one piece of roast beef on it. I think it's supposed to be roast beef, ham and maybe turkey or something. Anyway. It had like literally one slice of roast beef on it. I don't know if they were running out or if that's the way they serve it, but that is the reason for my mid-level review. Everyone else's food look great. They were very happy with it. The fries were you know fries frozen fries that were fried. They were good. The service was quick and efficient. The food was good. I just you know would have liked more than one slice of roast beef on my sandwich.
Atmosphere: 3
Food: 2
Service: 4
outstanding as always
Atmosphere: 5
Food: 5
Service: 5
Great place to eat .love their subs
I got a spring salad and the bottom was spoiled. It looked good until I got to the bottom.
it was super amazing the girl at the cash register was awesome and the cook she was awesome as well she made my sandwiches super good. I hope they got home safe, because there was a bad storm.
Got an Italian and Original cheese steak - was not disappointed!
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Upon entering Our Hero, I was greeted by an atmosphere that could only be described as a symphony of sandwich artistry and blissful calm. I placed my faith—and appetite—in the hands of John, the culinary virtuoso behind the counter.
John, oh John, the Pablo Picasso of provolone, crafted my sub with the precision of a surgeon and the passion of a man whose soul has been touched by the deli gods. Every layer of meat, every drizzle of sauce—it all felt like poetry being written onto a canvas of ciabatta. This wasn’t a sandwich; it was a masterpiece.
The atmosphere of Our Hero was equally divine. It felt as though the walls were alive, cheering on John as he assembled my feast. The subtle hum of activity paired with the cheerful banter of the staff turned what could have been a mundane takeout experience into a theatrical delight.
And let me tell you, this wasn’t just a sub—it was an ode to flavor. Each bite felt like a standing ovation in my mouth, a harmonious balance of zest, savoriness, and utter perfection.
John, dear artisan of the hoagie, you have set the bar impossibly high. I left Our Hero not just with a full stomach but with a full heart. A true 10/10 experience. Bravo!
Atmosphere: 5
Food: 5
Service: 5
Nostalgic, feels like the sandwich never changed!
Atmosphere: 5
Food: 5
Service: 5
Loved it, had pizza
Kid-friendliness: Nice for all
Atmosphere: 5
Food: 5
Service: 5
Just went to get salads. We tried to order the salads so they were fresh. Was told they were pre-made in the cooler. Showed up, they only had 2 of the Chef's made up. One was frozen the egg was translucent, tomatoes were soft and mushy. Had to get a side salad instead half of that was frozen and brown lettuce. The lady working was not friendly at all. When I mentioned the salads were frozen she just stared at me. Very disappointed.
Atmosphere: 3
Food: 1
Service: 1
Really good food, but the store operators don’t care about making ordering through DoorDash efficient for their customers at all. You cannot even input what type of chips/pop or what toppings you want on your sandwich!! You literally have to place the DoorDash order, then CALL THEM to give them that info. I’ve explained to people at the store at least 5 times (incl. the owners wife) that they need to go into their DD Account & either create specific options we can check yes or no to, or toggle the special request button to ON so that customers can type into a text box to communicate the specifics of their order. Despite my repeated communication, it’s still the same nonsensical, frustrating experience. This day and age, you have to be easy to do business with. No one wants to order through DoorDash then call you to clarify your order (& sometimes they don’t even answer). The E Main location had the text boxes you could type into, but the Plum St doesn’t…. And apparently won’t ever. Let’s get with it, people!
Atmosphere: 3
Food: 4
Service: 1
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