Chipotle Mexican Grill
4338 Kent Rd, Stow
(330) 686-4945
Recent Reviews
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I asked for extra extra cheese and she only gave me not even one portion so I had to ask again and she put cheese times three and charged me when she only put another little extra pinch after I had to ask her again. I’ve had people give me too much cheese and not even charge. Blonde hair in a braid with glasses.
Atmosphere: 1
Food: 1
Service: 1
Yummy food as always....
Atmosphere: 4
Food: 5
Service: 5
Ordered 3 bowls. To my error I realized I messed up one bowl as they were putting lids on it. I admitted it was my mistake. I told the girl it was only supposed to be extra white rice and chicken and that it was my fault. I was than told that I would need to pay for the mistake as well, as it was company policy. I have been at Chipotle countless times and have seen people mess up their order and they usually turn around just throw it away. I have never seen someone be forced to pay for a mistake at a fast food place. I than called Chipotle customer service to make a formal complaint. I know I should just drop it, but for me it’s the principle. It was an innocent accident and being made to pay for it is crazy. Then to be lied to and told it was company policy to pay for a mistake. Customer service line said that is not the policy. Than to add insult to injury I was charged full rice for a 3pt bowl. At that point, I didn’t care and just paid so I could leave. I am in there all the time and am just disappointed.😔
Service: 1
Walked in and was informed they are basically out of everything? Who’s running this place? How are you out of your entire menu and entire hour before you close? Not acceptable at all, I have a hunch the employees did this deliberately to avoid more customers so they can get out at 11. Shame.
Missing options rude staff something odd about the taste didn’t properly close container spilled in the bag this is the worst chipotle I’ve been to rude staff bad food chips were so stale I couldn’t eat them absolute waste of $40 McDonald’s would have been better
Atmosphere: 1
Food: 1
Service: 1
Looks like at this chipotle they were running a buy one full price get it half full deal!! do not place orders through the app. workers are LAZY and will halfass your order. paying 1.45 for a barely half full cup of queso is ridiculous. they portion like it comes out of their paychecks. workers need reality checks and need refreshers on how to create a welcoming environment for customers without rbfs.
Atmosphere: 1
Food: 4
Service: 1
I just had the worst burrito of my life here. The rice was cold and crunchy. The guacamole was absolutely flavorless and has no salt at all. I ordered cheese on my burrito and there was none. The beans were also flavorless and had no salt or flavor at all. The portion size was also abysmal. I’ll note to go to one of the other locations instead. This is hands down the worst Chipotle meal I’ve ever had. No wonder sales are declining as Chipotle overcharges for increasingly low-quality food.
Food: 1
Had it double wrapped.
Atmosphere: 5
Food: 5
Service: 5
Stood at the counter watching the team clean... never greeted... walked out no food at 9pm... they chose at 11, so...
Atmosphere: 3
Food: 4
Service: 1
All the food on the line was clearly old. So nobody there is watching timers. Which is weird cause there was like 7 employees there around 4 today all talking and standing around while 1 guy made food. The back table was a mess too with again clearly old food. (Dry crusty used to be liquids ect)
They're literally gonna get someone sick 🤢
(Food safe certified, I am literally certified to serve people food)
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
Best chipotle ever!
Atmosphere: 5
Food: 5
Service: 5
I should have known not to come back to this chipotle after last time I ordered a bowl and they put corn salsa on it without me saying so then the girl tried to scoop it off with her hand and I asked her to remake it... today what shall happen but they do the same thing again they but corn on my bowl... I should have made them remake it but the place was an absolute mess and I was over it... go to any other chipotle other than this one because they do not listen and are super unclearnly.
Atmosphere: 1
Food: 1
Service: 1
Great, well-run Chipotle location. Service was excellent. Food was fresh and tasty. Portions were hearty. Didn’t have to ask for extra rice and beans! Restaurant was busy and they didn’t have time to clean tables or floor but no biggie. Restrooms were very clean. Would recommend.
Atmosphere: 4
Food: 5
Service: 5
The food is good at this location. However the seating accommodations are a little small for most. I went there with my church and its members. It was a little crowded and it seems like the area of space was confining.
Will 100% short you on portions and then charge you almost $20 for a one single portion of protein, and then tell you to get out when you say that that's an issue. Literally got triple the amount that she was going to give me the night before. I love Chipotle but this is just unacceptable
Atmosphere: 1
Food: 1
Service: 1
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