I ordered two medium frostys. The cashier rang up a small and medium. I advised him that there was a small on the screen instead of two mediums. He attempted to fix it but then said that it wouldn’t let him change it. He told me he will just give me the two medium frostys even though I’m paying for a small and a medium. I paid then received a small and medium frosty from what appeared to be the manager. I told her it was supposed to be two mediums and the cashier even advised her of the issue with the register. She advised me that I only paid for the small and medium so that is what I’m getting. It was pretty poor managerial discretion and customer service on her part when I tried paying for two medium frostys and was told not to worry about it by an employee. Very disappointing since this is the Wendy’s I normally go to. But since there are several other Wendy’s, one of which is way closer to me, I will most likely not be returning as the manager did not care to make this right.
Atmosphere: 1
Food: 3
Service: 1
Brendan
They forgot my $7 sandwich….. Will not be going back, horrible.
Atmosphere: 1
Food: 1
Service: 1
Alexis Johnson
Never had a restaurant hand me a non-toasted English muffin??
Food: 1
John Denison
Just so so. Service is better than most Wendy's in the area
Atmosphere: 3
Food: 3
Service: 3
Michael Bland
It's a lot better than the last one last one my pickles were hot but tomatoes are hot and my lettuce was hot therefore that means you microwaved it but this place was right on key everything was delicious and correctly put together
Scott Blash
Nice visit
Food: 5
Service: 5
Grumpy Cat
Chicken sandwich was delicious and hot and salted Carmel frosty was just as good to dip fries in as chocolate.
Atmosphere: 4
Food: 5
Service: 5
Tractor Fiend
There was a worker named Jules at the Stow location on St. Rt. 59. She did a wonderful job and was very considerate. My food was fresh and it was the best experience ive had at Wendys in years.
Atmosphere: 3
Food: 5
Service: 5
Stephanie Huth
Food was delish and employees went above and beyond for us during our dine in experience!
Atmosphere: 5
Food: 5
Service: 5
Nicole Denbow
If I could give service zero I would! They have messed up ONLINE orders multiple times, incredible rude when point it out. Tell you to park straight ahead when waiting and then say “walked around” when they didn’t looking for your car and have the audacity to give you ATTITUDE! This came from a manager no less. Even on “slow” days still takes FOREVER to order or get your food…sad when McDonald’s across the street can be busier and doesn’t mess up your order!
I don't get it... the cashier didn't talk..not at all. No hello, no thank you, no total, no asking for my name for the order, nothing. He also didn't make any sort of eye contact. As I type this I am going from irritated by him to being worried about him. It came off as uninterested and rude. Food was ok... but I have lots of food choices, it would be easy to avoid this one.
Atmosphere: 2
Food: 5
Service: 1
colebolebole
Excellent experience every time I come, staff are super nice and polite, and food is hot and fresh without fail!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
E Coles
Food was very fresh! Fries were hot and the best!
Atmosphere: 5
Food: 5
Service: 5
Sc H
I ordered a baconator this afternoon from Wendy’s in Stow Ohio 44224. When I got home and unwrapped the sandwich I realized it was just a small single cheeseburger with two very small pieces of bacon on it. I got in my car and took the sandwich back to the restaurant and told the female at counter that I ordered a baconator and that this was the sandwich I received. She looked straight at me and said Yes that is a baconator!! I’ve ordered baconators many many times and I know what they look like. This sandwich was NOT a baconator. She insisted that it was and wasn’t about to make me what I wanted or try to rectify the situation. So I just got upset and told her to just keep it and that she should be ashamed of herself. I paid almost $8 for that sandwich and I’m very upset that service I received.
I ordered two medium frostys. The cashier rang up a small and medium. I advised him that there was a small on the screen instead of two mediums. He attempted to fix it but then said that it wouldn’t let him change it. He told me he will just give me the two medium frostys even though I’m paying for a small and a medium. I paid then received a small and medium frosty from what appeared to be the manager. I told her it was supposed to be two mediums and the cashier even advised her of the issue with the register. She advised me that I only paid for the small and medium so that is what I’m getting. It was pretty poor managerial discretion and customer service on her part when I tried paying for two medium frostys and was told not to worry about it by an employee. Very disappointing since this is the Wendy’s I normally go to. But since there are several other Wendy’s, one of which is way closer to me, I will most likely not be returning as the manager did not care to make this right.
Atmosphere: 1
Food: 3
Service: 1
They forgot my $7 sandwich….. Will not be going back, horrible.
Atmosphere: 1
Food: 1
Service: 1
Never had a restaurant hand me a non-toasted English muffin??
Food: 1
Just so so. Service is better than most Wendy's in the area
Atmosphere: 3
Food: 3
Service: 3
It's a lot better than the last one last one my pickles were hot but tomatoes are hot and my lettuce was hot therefore that means you microwaved it but this place was right on key everything was delicious and correctly put together
Nice visit
Food: 5
Service: 5
Chicken sandwich was delicious and hot and salted Carmel frosty was just as good to dip fries in as chocolate.
Atmosphere: 4
Food: 5
Service: 5
There was a worker named Jules at the Stow location on St. Rt. 59. She did a wonderful job and was very considerate. My food was fresh and it was the best experience ive had at Wendys in years.
Atmosphere: 3
Food: 5
Service: 5
Food was delish and employees went above and beyond for us during our dine in experience!
Atmosphere: 5
Food: 5
Service: 5
If I could give service zero I would! They have messed up ONLINE orders multiple times, incredible rude when point it out. Tell you to park straight ahead when waiting and then say “walked around” when they didn’t looking for your car and have the audacity to give you ATTITUDE! This came from a manager no less. Even on “slow” days still takes FOREVER to order or get your food…sad when McDonald’s across the street can be busier and doesn’t mess up your order!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Just not as g old as it used to be.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: French Fries
I don't get it... the cashier didn't talk..not at all. No hello, no thank you, no total, no asking for my name for the order, nothing. He also didn't make any sort of eye contact. As I type this I am going from irritated by him to being worried about him. It came off as uninterested and rude. Food was ok... but I have lots of food choices, it would be easy to avoid this one.
Atmosphere: 2
Food: 5
Service: 1
Excellent experience every time I come, staff are super nice and polite, and food is hot and fresh without fail!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
Food was very fresh! Fries were hot and the best!
Atmosphere: 5
Food: 5
Service: 5
I ordered a baconator this afternoon from Wendy’s in Stow Ohio 44224.
When I got home and unwrapped the sandwich I realized it was just a small single cheeseburger with two very small pieces of bacon on it.
I got in my car and took the sandwich back to the restaurant and told the female at counter that I ordered a baconator and that this was the sandwich I received. She looked straight at me and said Yes that is a baconator!!
I’ve ordered baconators many many times and I know what they look like. This sandwich was NOT a baconator. She insisted that it was and wasn’t about to make me what I wanted or try to rectify the situation. So I just got upset and told her to just keep it and that she should be ashamed of herself.
I paid almost $8 for that sandwich and I’m very upset that service I received.
Atmosphere: 1
Food: 1
Service: 1
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