An impromptu visit led us to have lunch here, on a hot summer Wednesday afternoon.
Never having been here before, after studying the menu for a moment, my husband and I made our choices. My husband chose the bacon cheeseburger combo, with the burger wrapped in lettuce/hold the bun, the cry fry, which is a combination of onion rings and french fries, and a regular fountain drink. I ordered the two chicken sliders and an ice water, with plans to eat some of his fries.
It was 20 minutes before we got our food, and at the time we ordered, we were the only people in there, with the exception of one other person. Soon after we arrived, a couple of people came in with to-go orders, and a few others had ordered at the counter and sat down. People with to-go orders, were leaving with their food, and we still had not received ours. When our food finally came, it was very hot ! However, we immediately noticed that my husband did not get his cry fry, and instead had only received an order of regular fries. He went up to the counter and tried to explain to them that he did not receive the onion rings with the fries. It seemed like there was a communication issue, and after going back-and-forth for a couple of minutes, they told him they would bring out a cry fry to the table. Several minutes later, we received the fry and onion rings (the cry fry). In the meantime, we noticed that even though we paid for the burger to be wrapped in lettuce, which was a small up charge, they did not wrap it in lettuce, and instead put it on a regular bun. This means that they got neither the burger nor the side order correct. At this point, we had been here for more than 30 minutes, and I told him to just let it go, considering how long it took to get the food, and then the replacement on the fries.
The food itself was hit-or-miss. My chicken sliders were quite good. My husband found the burger just okay, and didn’t like neither the fries nor rings. I thought the fries were decent, but I wasn’t a fan of the onion rings either.
Food was expensive for essentially a fast food restaurant with counter service. Service was lacking severely, considering they got most of our order incorrect, and were very slow, prioritizing fulfilling orders for people who were getting food to go, when people who were dining in, still had yet to get their food.
Given the slow service, incorrect orders, and prices, we've decided to take a hard pass on returning. With plenty of other options in the area, it's easy to skip this one.
Tiffany Middlecoop
Tiana was very helpful with our first experience at BurgerFi! She made sure we had everything we needed with a smile during a busy dinner rush.
Denys Boichuk
Very tasty
Atmosphere: 5
Food: 5
Service: 5
Jack Collum
Food was good. No one took my order. Used a kiosk. Only one other person was waiting for an order when I arrived.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Yes Chef Burger
Porkchop Express
Took $7 for added toppings between 4 burgers and didn't add any of the toppings.
Atmosphere: 3
Food: 3
Service: 1
Rob Larissey
Ordered the ceo burger and fries. Pretty close to one of the best burgers I have ever had. Great food
Food: 5
Recommended dishes: The CEO
Adam Singh
Shereen served me the perfect burger, and guided me towards the Cajun seasoned onion rings, which were crispy and not heavily breaded. Just the way I like them, I’ll definitely be back!
Atmosphere: 5
Food: 5
Service: 5
Anton Khlibovych
Clean. DELICIOUS. Respectful service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger with Fries, The CEO, Garlic Aioli
Bachir Clash
Very good burgers and chicken sandwich. Fries were crispy and good. Very nice customer care.
Great Food!!!!! Thank you!
An impromptu visit led us to have lunch here, on a hot summer Wednesday afternoon. Never having been here before, after studying the menu for a moment, my husband and I made our choices. My husband chose the bacon cheeseburger combo, with the burger wrapped in lettuce/hold the bun, the cry fry, which is a combination of onion rings and french fries, and a regular fountain drink. I ordered the two chicken sliders and an ice water, with plans to eat some of his fries. It was 20 minutes before we got our food, and at the time we ordered, we were the only people in there, with the exception of one other person. Soon after we arrived, a couple of people came in with to-go orders, and a few others had ordered at the counter and sat down. People with to-go orders, were leaving with their food, and we still had not received ours. When our food finally came, it was very hot ! However, we immediately noticed that my husband did not get his cry fry, and instead had only received an order of regular fries. He went up to the counter and tried to explain to them that he did not receive the onion rings with the fries. It seemed like there was a communication issue, and after going back-and-forth for a couple of minutes, they told him they would bring out a cry fry to the table. Several minutes later, we received the fry and onion rings (the cry fry). In the meantime, we noticed that even though we paid for the burger to be wrapped in lettuce, which was a small up charge, they did not wrap it in lettuce, and instead put it on a regular bun. This means that they got neither the burger nor the side order correct. At this point, we had been here for more than 30 minutes, and I told him to just let it go, considering how long it took to get the food, and then the replacement on the fries. The food itself was hit-or-miss. My chicken sliders were quite good. My husband found the burger just okay, and didn’t like neither the fries nor rings. I thought the fries were decent, but I wasn’t a fan of the onion rings either. Food was expensive for essentially a fast food restaurant with counter service. Service was lacking severely, considering they got most of our order incorrect, and were very slow, prioritizing fulfilling orders for people who were getting food to go, when people who were dining in, still had yet to get their food. Given the slow service, incorrect orders, and prices, we've decided to take a hard pass on returning. With plenty of other options in the area, it's easy to skip this one.
Tiana was very helpful with our first experience at BurgerFi! She made sure we had everything we needed with a smile during a busy dinner rush.
Very tasty
Atmosphere: 5
Food: 5
Service: 5
Food was good. No one took my order. Used a kiosk. Only one other person was waiting for an order when I arrived.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Yes Chef Burger
Took $7 for added toppings between 4 burgers and didn't add any of the toppings.
Atmosphere: 3
Food: 3
Service: 1
Ordered the ceo burger and fries. Pretty close to one of the best burgers I have ever had.
Great food
Food: 5
Recommended dishes: The CEO
Shereen served me the perfect burger, and guided me towards the Cajun seasoned onion rings, which were crispy and not heavily breaded. Just the way I like them, I’ll definitely be back!
Atmosphere: 5
Food: 5
Service: 5
Clean. DELICIOUS. Respectful service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger with Fries, The CEO, Garlic Aioli
Very good burgers and chicken sandwich. Fries were crispy and good. Very nice customer care.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great food, reasonable prices and great staff . I’ll definitely be back.
Atmosphere: 5
Food: 5
Service: 5
Bang for buck is not there. Flavor of the burger was not bad, just not worth the dollar.
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: French Fries, Garlic Aioli
Some of the best burgers I can find in the area. Make sure to check it out and support. I'll cry if it ever closes ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Ultimate Bacon Cheeseburger, The CEO
This place doesnt have wait staff at tables, they deliver to table, yet this company want tips upfont, which I find gutsy for fast food.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: French Fries, Yes Chef Burger
Super friendly and food was good.
Atmosphere: 5
Food: 4
Service: 5
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