Crumbl - Strongsville
16734 Royalton Rd, Strongsville
(440) 638-1350
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16734 Royalton Rd, Strongsville
(440) 638-1350
I went in to Crumbl yesterday and was COMPLETELY IGNORED. I was there to pick up an order and was left standing there for what seemed like an hour. Nobody acknowledged me, the employees were to busy talking about their personal things than paying attention to their customers. I was absolutely shocked tbh. Just to walk in and be completely ignored. Needless to say I wasn’t happy and left without my order. How rude can a staff be. Crumbl you need to retrain your employees. This is completely unacceptable.
Ordered delivery, the first delivery went out and was delivered to the wrong address. They sent a new order out and the driver still went to the wrong address and I walked over to meet him. Then I open my box of cookies and one of them had ZERO frosting on it. Extremely aggravating.
Made an order via the app the day before. Arrived to pick it up a half hour after the time and they told me the order was cancelled because they were “out” of all the cookies. Asked why they didn’t contact me and they said they were just about to. Very poor service. No offer for different cookies or any remediation. This was a 930am pick up.
I love this location!
very yummers
Absolutely love crumbl cookies!
Staff were so nice and friendly. They all had smiling faces and wonderful personalities. First time trying crumble and first time at a crumble cookie store! 10/10 will definitely come back!
GREAT COOKIES ABSOLUTELY LOVED EM
i LOVE crumbl more than words can even explain.. the twix cookie is my absolute favorite
Amazing
Restaurantji Recommends
Crumble cookies are literally the best thing in the world.
Always polite and friendly service for the best cookies in town!
Best place in my opinion to get cookies!
Fine w me
Nice place
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