Firehouse Subs Strongsville

Stop I'm here in November staff was nice food was delicious wait was long but we had a big order so all in all 10 out of 10 check them out

Atmosphere: 5

Food: 5

Service: 5

I'm from out of town and I stoped in and Ryan the guy who took my order was just awsome great hospitality and friendly was fast and greeted me soon as I walked in deff will stop in next time I'm in town.

Atmosphere: 5

Food: 5

Service: 5

Good sandwiches although they got rid of Thanksgiving sandwich before it was even Thanksgiving. Service was good.

Atmosphere: 3

Food: 4

Service: 4

Delicious sub. Ready when promised via the mobile app. Clerk was friendly and helpful.

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Hook \u0026 Ladder Salad, Italian, Smokehouse Beef \u0026 Cheddar Brisket, Turkey Bacon Ranch, Club on a Sub, Firehouse Hero, Pastrami, Smoke House Beef and Cheddar

The crew here at firehouse subs in strongsville are absolutely outstanding. The staff is absolutely delightful as well as the warm feeling they left me with. Also with the greatest food there is! I will be visiting this location whenever I can. Josh and David are the best.

Atmosphere: 5

Food: 5

Service: 5

David’s customer service was out of this world!! made me feel very welcomed and respected and not mention made a delicious sub!!

Atmosphere: 5

Food: 5

Service: 5

Ryan was awesome and gave the best service!!!!

Atmosphere: 5

Food: 5

Service: 5

The staff is always so helpful and kind to me!! And they have gluten free options!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Firehouse Meatball, Smokehouse Beef \u0026 Cheddar Brisket, Pastrami

I am seriously considering replacing our Thanksgiving meal with their Thanksgiving sub!!! I can’t express how delicious it is!!!! Top tier!!!

Only 3 people on staff. Lady with blonde hair and glasses a bit rude but rest of employees friendly. Dining room was clean and music was good.

Atmosphere: 5

Food: 5

Service: 4

Professional and fast

Atmosphere: 5

Food: 5

Service: 5

Strongsville RT82 location was the grossest place I’ve gone into. The floors were dirty, bathroom was very dirty and the employees were very improperly dressed. The one who made my sub came out into the dining area and she had dirty sweat pants and T-Shirt on with no Socks on and Adidas looking sandals on. Her hair was shoulder length and not pulled back. She just looked so unprofessional. Her co-workers didn’t look much better. The place wasn’t busy for them not to be keeping it clean. My food was awful. They put way too much sauce on it making it mushy and salty. Inedible

Atmosphere: 1

Food: 1

Service: 2

If I could give zero stars I would and it would be justified. My wife and I got sandwiches from this location and when we opened them up to eat she noticed green mold on the white bread. Both of us were in disbelief and said how the heck is this possible. We called the store to inform them and after speaking to a manager was asked for our address info and told they would send a gift card to make it right. The sandwiches were not made correctly but that was the least of our worries because we threw the sandwiches in the trash. After a week went by and nothing in the mail we called again. The team lead on duty said he spoke with a manager took our info and said they would make it right and send a gift card in the mail. After another few weeks passed nothing arrived in the mail. This time we reached out to customer sevice which was met with the same results as the store. I'm sorry but if you have no intentions of doing something or making things right don't lie. We could have called the health department over this. We had photos to show the mold. We gave it one last attempt to call the store and hear the same garbage and you guessed it nothing. I say all this to say I'm done with this location and firehouse subs. Disappointing to to say the least. If your thinking of going to this location look over your bread before you leave and address any issues before you leave.

Atmosphere: 1

Food: 1

Service: 1

Not a pleasant place to eat. Order taker, i believe manager on duty, was making sandwiches when we walked in. She stopped to take our order, and kept her plastic gloves on. After paying handed us 2 cups for our self-serve beverages and went back to making sandwiches. A moment later I said, Excuse me the cup is wet and slippery, (from where she grabbed it with her food prep gloves on) She just looked up, walked over and handed me another cup using the same dirty gloves. This one was worse, and even had a small piece of meat on it. She did not say a word either, no 'sorry', no ' here you go', nothing. While waiting at the counter for our order, an employee entered from outside and went behind the counter. The cup lady went to him and started picking something out of his beard, right at the register. No gloves on this time. Lastly, the windows are terribly dirty and overdue for a cleaning. They are probably 80% transparent, 20% dirt on the outside. Scary part is this cup/beard lady appeared to be the senior person on duty.

Atmosphere: 2

Food: 4

Service: 1

Wanted 2 pastrami was told only have enough for one..still have half hour of prep to do...said but sign reads we are open...so what do you have available...she said turkey and ham...i said maybe you should get to work a lil earlier...she said sometimes we open at 11...was 10:56 so not sure what her point is...anywho said bye and went to jersey mikes where i have never heard such nonsense...wth firehouse???