When will you open again? Great place nice varity of food and drinks. Friendly place to take the family. Good service and staff.
Slacking Packing
Permanently closed
Service: 1
Sarah Bryant
We found this location by accident on the way home from Ohio and now it is a tradition for us to stop here for lunch each time we visit family in Ohio. Food is great, service is always top notch and the place is clean every time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fingers and Fries
GM M
Some of the grossest food I've ever had.
Steve VanKirk
Was great! Too bad they are closing.
Kathleen Goodrich
Closed for good.
Cathy White
I debated whether or not to write this review because it’s not something we normally do and we don’t like doing it. But I think it’s important to share our experience if it helps people make a decision on where to eat. I wouldn’t recommend O’Charley’s Strongsville. My family had dinner here on Sept. 9th at around 4pm and chose this place because the menu had a lot of options- something for everyone.
Once seated, it took at least 10-15 minutes for someone to first come and take a drink order, which seemed a bit long since the place was pretty empty, but maybe they were short-staffed. Who knows what’s going on behind the scenes? Once someone showed up we got our drinks quickly and placed our orders. All seemed fine.
When the server brought out our meals, she explained that there was a “miscommunication” with my meal (seafood combo) and unfortunately it was going to take a little longer. She said she “wasn’t sure what happened” but they were fixing it now. She asked if I was okay with the rest of my family getting their meals now. I was. We were very polite about it- “No worries. It happens”.
My family got their meals and a few minutes into eating, the server brought out my order. A couple of bites in I realized that my food was frozen in the middle. My husband found a worker and let them know. They were very apologetic and removed my plate and said that they would remake my meal. Again, we were pretty cool about it- “That’s fine. We appreciate you fixing that”.
A few more minutes later, my original server was back with my plate— some of the food removed. She told me that they removed only the frozen parts (not sure how they determined which were frozen and which weren’t— I’m afraid to know) and were heating those up but the rest of the meal should still be good. We all sat there a little shocked. We didn’t know what to say so we didn’t say anything. It was obvious that this was a bigger problem than being short-staffed. My family was pretty much finished with their meals when someone came out and without saying a word, set down a plate with the rest of my food and walked away. The worst part is that it simply didn’t taste good. I finally came out and mentioned it to my family and they reluctantly admitted theirs was the same but didn’t want us to feel bad since my husband and I were paying. Sure enough, I looked around and saw that none of them finished their meals. I felt terrible that we chose this place to treat our family to dinner. I want to point out that while we were very disappointed, we never once took it out on our server or any of the staff.
The server eventually brought out the check and as you could guess, charged us full price for everything. We didn’t know what to say or do. I don’t think we’ve ever been in that position. Do we demand a refund? A discount? We aren’t the type to make a scene so we didn’t want to do that.
In the end we decided to simply pay our bill (and left a decent tip) and leave an honest review detailing our experience.
I hope people read this and it makes a difference when they’re figuring out where they want to spend their time and money. Don’t waste it here. Lesson learned.
Atmosphere: 5
Food: 1
Service: 1
Kelly Milluzzi
Have not been here in a while and took my son to lunch. The food was delicious as usual! Our server Tevon was great. Highly recommend O'Charley's
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: O'Charley's Famous Chicken Tenders
Lynnea Berr
My niece and I ate here. I had catfish, but there were no fried green tomatoes. My niece had the Nashville hot chicken.
Atmosphere: 5
Food: 4
Service: 5
Tim Walker
Love the food. Wish the hours were different and the service was better but still an enjoyable experience.
The waitress mind seem to be elsewhere. Took her long to take the our order and payment. I had to call another waiter over to assist.
Vegetarian options: Limited vegan options. They offer a vegetarian burger but the bread is not.
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Bayou Shrimp Pasta
Cathy W
I debated whether or not to write this review because it’s not something we normally do and we don’t like doing it. But I think it’s important to share our experience if it helps people make a decision on where to eat. I wouldn’t recommend O’Charley’s Strongsville. My family had dinner here on Sept. 9th at around 4pm and chose this place because the menu had a lot of options- something for everyone. Once seated, it took at least 10-15 minutes for someone to first come and take a drink order, which seemed a bit long since the place was pretty empty, but maybe they were short-staffed. Who knows what’s going on behind the scenes? Once someone showed up we got our drinks quickly and placed our orders. All seemed fine. When the server brought out our meals, she explained that there was a “miscommunication” with my meal (seafood combo) and unfortunately it was going to take a little longer. She said she “wasn’t sure what happened” but they were fixing it now. She asked if I was okay with the rest of my family getting their meals now. I was. We were very polite about it- “No worries. It happens”. My family got their meals and a few minutes into eating, the server brought out my order. A couple of bites in I realized that my food was frozen in the middle. My husband found a worker and let them know. They were very apologetic and removed my plate and said that they would remake my meal. Again, we were pretty cool about it- “That’s fine. We appreciate you fixing that”. A few more minutes later, my original server was back with my plate— some of the food removed. She told me that they removed only the frozen parts (not sure how they determined which were frozen and which weren’t— I’m afraid to know) and were heating those up but the rest of the meal should still be good. We all sat there a little shocked. We didn’t know what to say so we didn’t say anything. It was obvious that this was a bigger problem than being short-staffed. My family was pretty much finished with their meals when someone came out and without saying a word, set down a plate with the rest of my food and walked away. The worst part is that it simply didn’t taste good. I finally came out and mentioned it to my family and they reluctantly admitted theirs was the same but didn’t want us to feel bad since my husband and I were paying. Sure enough, I looked around and saw that none of them finished their meals. I felt terrible that we chose this place to treat our family to dinner. I want to point out that while we were very disappointed, we never once took it out on our server or any of the staff. The server eventually brought out the check and as you could guess, charged us full price for everything. We didn’t know what to say or do. I don’t think we’ve ever been in that position. Do we demand a refund? A discount? We aren’t the type to make a scene so we didn’t want to do that. In the end we decided to simply pay our bill (and left a decent tip) and leave an honest review detailing our experience. I hope people read this and it makes a difference when they’re figuring out where they want to spend their time and money. Don’t waste it here! Lesson learned.
Robert Pohm
best salad. California, chicken, walnuts,fruit,blue cheese. Awesome. Super food and service.
Atmosphere: 5
Food: 5
Service: 5
Joy Fejes
Absolutely horrible service
Traci V
We have eaten here many times. The food was excellent every time. Our waiter (today)Tyler was friendly and efficient!
When will you open again? Great place nice varity of food and drinks. Friendly place to take the family. Good service and staff.
Permanently closed
Service: 1
We found this location by accident on the way home from Ohio and now it is a tradition for us to stop here for lunch each time we visit family in Ohio. Food is great, service is always top notch and the place is clean every time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fingers and Fries
Some of the grossest food I've ever had.
Was great! Too bad they are closing.
Closed for good.
I debated whether or not to write this review because it’s not something we normally do and we don’t like doing it. But I think it’s important to share our experience if it helps people make a decision on where to eat. I wouldn’t recommend O’Charley’s Strongsville. My family had dinner here on Sept. 9th at around 4pm and chose this place because the menu had a lot of options- something for everyone.
Once seated, it took at least 10-15 minutes for someone to first come and take a drink order, which seemed a bit long since the place was pretty empty, but maybe they were short-staffed. Who knows what’s going on behind the scenes? Once someone showed up we got our drinks quickly and placed our orders. All seemed fine.
When the server brought out our meals, she explained that there was a “miscommunication” with my meal (seafood combo) and unfortunately it was going to take a little longer. She said she “wasn’t sure what happened” but they were fixing it now. She asked if I was okay with the rest of my family getting their meals now. I was. We were very polite about it- “No worries. It happens”.
My family got their meals and a few minutes into eating, the server brought out my order. A couple of bites in I realized that my food was frozen in the middle. My husband found a worker and let them know. They were very apologetic and removed my plate and said that they would remake my meal. Again, we were pretty cool about it- “That’s fine. We appreciate you fixing that”.
A few more minutes later, my original server was back with my plate— some of the food removed. She told me that they removed only the frozen parts (not sure how they determined which were frozen and which weren’t— I’m afraid to know) and were heating those up but the rest of the meal should still be good. We all sat there a little shocked. We didn’t know what to say so we didn’t say anything. It was obvious that this was a bigger problem than being short-staffed. My family was pretty much finished with their meals when someone came out and without saying a word, set down a plate with the rest of my food and walked away. The worst part is that it simply didn’t taste good. I finally came out and mentioned it to my family and they reluctantly admitted theirs was the same but didn’t want us to feel bad since my husband and I were paying. Sure enough, I looked around and saw that none of them finished their meals. I felt terrible that we chose this place to treat our family to dinner. I want to point out that while we were very disappointed, we never once took it out on our server or any of the staff.
The server eventually brought out the check and as you could guess, charged us full price for everything. We didn’t know what to say or do. I don’t think we’ve ever been in that position. Do we demand a refund? A discount? We aren’t the type to make a scene so we didn’t want to do that.
In the end we decided to simply pay our bill (and left a decent tip) and leave an honest review detailing our experience.
I hope people read this and it makes a difference when they’re figuring out where they want to spend their time and money. Don’t waste it here. Lesson learned.
Atmosphere: 5
Food: 1
Service: 1
Have not been here in a while and took my son to lunch. The food was delicious as usual! Our server Tevon was great. Highly recommend O'Charley's
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: O'Charley's Famous Chicken Tenders
My niece and I ate here. I had catfish, but there were no fried green tomatoes. My niece had the Nashville hot chicken.
Atmosphere: 5
Food: 4
Service: 5
Love the food. Wish the hours were different and the service was better but still an enjoyable experience.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Bayou Salmon, Nashville Deviled Eggs, Southern Pecan Chicken Tender Salad
Restaurantji Recommends
The waitress mind seem to be elsewhere. Took her long to take the our order and payment. I had to call another waiter over to assist.
Vegetarian options: Limited vegan options. They offer a vegetarian burger but the bread is not.
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Bayou Shrimp Pasta
I debated whether or not to write this review because it’s not something we normally do and we don’t like doing it. But I think it’s important to share our experience if it helps people make a decision on where to eat. I wouldn’t recommend O’Charley’s Strongsville. My family had dinner here on Sept. 9th at around 4pm and chose this place because the menu had a lot of options- something for everyone. Once seated, it took at least 10-15 minutes for someone to first come and take a drink order, which seemed a bit long since the place was pretty empty, but maybe they were short-staffed. Who knows what’s going on behind the scenes? Once someone showed up we got our drinks quickly and placed our orders. All seemed fine. When the server brought out our meals, she explained that there was a “miscommunication” with my meal (seafood combo) and unfortunately it was going to take a little longer. She said she “wasn’t sure what happened” but they were fixing it now. She asked if I was okay with the rest of my family getting their meals now. I was. We were very polite about it- “No worries. It happens”. My family got their meals and a few minutes into eating, the server brought out my order. A couple of bites in I realized that my food was frozen in the middle. My husband found a worker and let them know. They were very apologetic and removed my plate and said that they would remake my meal. Again, we were pretty cool about it- “That’s fine. We appreciate you fixing that”. A few more minutes later, my original server was back with my plate— some of the food removed. She told me that they removed only the frozen parts (not sure how they determined which were frozen and which weren’t— I’m afraid to know) and were heating those up but the rest of the meal should still be good. We all sat there a little shocked. We didn’t know what to say so we didn’t say anything. It was obvious that this was a bigger problem than being short-staffed. My family was pretty much finished with their meals when someone came out and without saying a word, set down a plate with the rest of my food and walked away. The worst part is that it simply didn’t taste good. I finally came out and mentioned it to my family and they reluctantly admitted theirs was the same but didn’t want us to feel bad since my husband and I were paying. Sure enough, I looked around and saw that none of them finished their meals. I felt terrible that we chose this place to treat our family to dinner. I want to point out that while we were very disappointed, we never once took it out on our server or any of the staff. The server eventually brought out the check and as you could guess, charged us full price for everything. We didn’t know what to say or do. I don’t think we’ve ever been in that position. Do we demand a refund? A discount? We aren’t the type to make a scene so we didn’t want to do that. In the end we decided to simply pay our bill (and left a decent tip) and leave an honest review detailing our experience. I hope people read this and it makes a difference when they’re figuring out where they want to spend their time and money. Don’t waste it here! Lesson learned.
best salad. California, chicken, walnuts,fruit,blue cheese. Awesome. Super food and service.
Atmosphere: 5
Food: 5
Service: 5
Absolutely horrible service
We have eaten here many times. The food was excellent every time. Our waiter (today)Tyler was friendly and efficient!
Atmosphere: 5
Food: 5
Service: 5
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