Starbucks
18200 Royalton Rd, Strongsville
(440) 238-9924
Recent Reviews
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Waited 15 mins for a cake pop that was already made and no one was at the counter either
Atmosphere: 5
Food: 5
Service: 1
It’s such a shame, they are in such a great location but it’s almost impossible to stop here on my way to work. The drive thru is a 30 minute experience at minimum. Employees don’t even acknowledge long wait times. The Brunswick location is apologizing and handing out gift cards if it’s a slightly long wait (like 10-15 minutes). Maybe the managers at this location could learn a thing in or two from the Brunswick location
Atmosphere: 1
Food: 5
Service: 1
Long wait, terrible service, spilled my drink, unkind and unhappy employees in
Atmosphere: 1
Food: 1
Service: 1
I didn’t have a choice to not put stars at all so don’t count the 1 star it has. Ordered Frappuccino mocha. Less ice no whip. Had no flavor at all. Felt like I was drinking water. I paid $5.95 for nothing and I never had a problem with other star bucks. Only this one because it had happened twice.
Terrible! They close the doors early and only drive through was available and no mobile order!
Service: 1
The worst service and drinks.
So I went to starbucks today to get my drink and sure enough, I looked everywhere, no American Flag in sight, not inside, not outside or anywhere. But of course, the l g b t q flag, was front and center! Never come to the Starbucks. I never go to any place that tries to enforce their beliefs on me and uh is not proud of the country. They portray this flag in their store. A flag that stands for everything against america. Please keep your opinions and beliefs to yourself and dont shove them down our throats.
Atmosphere: 1
Love this place.
Atmosphere: 5
Food: 5
Service: 5
they get everything done so slowly. the people who work there act like they’ve never made coffee before
I drove up, there were more than 9 cars in the drive thru line. I decide it’ll be quicker to park and go in. I’m the only customer in the store and order 1 large iced chai pumpkin spice latte, that was all. I sit for 20 minutes as they clear their entire drive thru as well as all their to-go orders before finally getting to mine. After 20 minutes of watching 2 baristas do nothing but stand around and stare at me I was finally handed my drink..and it was wrong. Like completely not a thing about it was right. This was literally the worst service ive had and will not be returning to this location. IT BLOWSSSSSSS
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
They fail to follow simplest drink recipes. Employees chat endless while not doing anything.
Atmosphere: 1
Service: 1
How does Starbucks consistently not make enough cold brew? They know their sales, it's all recorded. Employees have no sense of customer service or a sense of urgency during busy or slow hours. Management needs a wakeup call.
Atmosphere: 2
Food: 3
Service: 1
Bad experience. Nobody in line, still took forever. Coffee was about half full. Tasted okay. Won't be making a mistake ordering from here again.
Atmosphere: 1
Food: 3
Service: 1
This Starbucks is so disappointing. Whoever is truly in charge should not be allowed to be in charge of a retail store or anything for that matter. I have been going here since the day it opened and things started going downhill about a year ago. Today was the final straw. They made my drink wrong and when I tried to have it remade I stood at the counter for 20 minutes being ignored. There’s mistakes and then there’s “I don’t care”. You can guess what this one has become.
Atmosphere: 1
Food: 1
Service: 1
Never really understood the Starbucks hype but in a pinch it's usually decent enough. Not this one. It started off with terrible service, with two employees standing at the register talking to each other and completely ignoring me and then when they finally turn barely even acknowledged me. Just got a regular coffee like I usually do and man, that was probably the worst cup of coffee I've ever had. Couldn't get past a few sips. Very burnt taste and was really undrinkable
Atmosphere: 1
Food: 1
Service: 1
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