Best Hot Pot restaurant ever! I've been to a few and this is the absolute best.
Atmosphere: 5
Food: 5
Service: 5
theroseys2023
The service at the front desk on one early evening was below expected standards for a Best Western Hotel. It appeared we were asking too much because we required two extra towels for our room. Also asked for a pad of paper to write on & the staff member would not even give me a pad or a piece of paper. Disappointing.
jfcovarrubias
No AC in the lobby .People and their BYOB and leaving a mess with police as security. Why? Room carpet was nasty. Staircase was very dirty and a family friend was in a room that smelled very bad and disgusting
W3914YFah
We coudlnt stay here it smelled so bad. A combination of mold and stale cigarette smoke combined with room deodorizer. There was a long long line at the hotel desk and the sole employee was sweating profusely, hanging up the phone if it rang so that he could deal with the 10 people in line who were there to complain about lack of towels, lack of bedding, requests to cancel, etc... We waited and told him we coudlnt stay b/c the room smelled. He said he coudlnt refund since we booked with Priceline. Priceline said that the hotel is requesting a photo of our room to document the smell. I have been calling to get a refund but the phone number (440) 238-8800, is now out of order. They must have gone out of business.
Aviva B
Guy at check in was practically monosyllabic and unfriendly. Gave off a creepy vibe; my teenager thought so too. Took over a dozen tries to get into the room because of a problem with the lock mechanism that required pulling up on the handle instead of the normal pushing down. When I mentioned it at checkout, the young woman said that yes, some of the rooms have an issue with the lock mechanism and the hotel hopes to replace all the locks at the same time so they aren't fixing individual ones. I suggested they either put a sticker on the problematic doors or inform guests at check-in so they don't experience the frustration we did. Bathroom floor was sticky. Bathroom has no fan, which meant that after the second shower, everything in the room was damp. We got a great deal at $75 for the night. (Hotel website described it as a non-refundable flash sale rate.) But I will never stay here again.
brownflipflop1967
Poor staff attention, staff didn't seem to care about the problems I was bringing to their attention. No telephone or clock in the room. When this was brought to the staff's attention, I was told to use my own phone and there are a lot of phone missing. No air conditioning in the lounge area - making for a miserable environment. When bedding for the sofa and towels were requested - I had to request 2 times and it took approximately 5 hours to receive these items. Just a horrible experience!
mikesF5130UJ
I generally am quick to praise and slow to complain but this stay definitely deserved a review and a warning to others to stay somewhere else. The room was dirty, I don't think they vacuumed prior to us entering the room. The internet was slow and not working at times. The television didn't work properly. There was no A/C in the hallways or lobby and the breakfast was so disgusting (runny eggs sitting in a pool of water, burnt potatoes, and most other food missing (bagels, pankcakes, etc.) that I left and went to get breakfast somewhere else.
Pioneer08801502315
Understaffed ! Decent hotel bedclothes & rooms - no way to contact front desk via in room phone - diverted to Natl Call Center. No toilet paper in our room ! Junkie semi trailer viewed parked as hotel storage - out our picture window Room 151. Get a storage room instead , management ! Hotel overpriced by 50% - should be $75 range - not $138 a night. Disappointed member rewards club. Won’t stay here again - ever !
amh565
Smell of lobby was a clue. Poor guy at desk was fielding complaints on the phone and from 10 people waiting in line to complain. Elevator and stairwells were grimy. Checked out room but it smelled bad. Had to leave. Not clean.
alexraleigh2023
This hotel is located approximately in 25 min from downtown Cleveland and is suited in a safe area with multiple dining options around. The staff is extremely helpful, the room was big and clean, the breakfast was good. Overall, I had no issues with my stay, and I can definitely recommend this place.
Wonderful Best Western Plus just south of Cleveland. Conveniently located within a short distance of Interstate Rte 80 and Rt 71. There is an inhouse restaurant which you need a voucher for the morning breakfast. Make sure you get your voucher.
ACanadianinEurope61
A good hotel, close to the highway. Lots of restaurants nearby. Amazing pillows and one of the best front desk staffs I’ve ever met! I am not in the area often, but if I am I will certainly use this hotel again.
Rocker_rep
In town for a wedding and stayed two nights. We were upgraded to a suite, which was one very spacious room with sofa bed, two easy chairs & wet bar. Everything was spotlessly clean, king bed was very comfortable, plenty of towels & supplies (extra tissues, TP, soap ect) Bathroom on the small side but the extra shelf was helpful. Breakfast was fresh & plentiful. Staff in the breakfast dining room & front desk were friendly & efficient. This was a former Holiday Inn and seems like a great place for meetings & conferences. It’s very close to many restaurants, malls & shopping. Lots of spacious, free, safe parking. While it could use a decor update it was a solid stay & we would definitely recommend.
Thisiseasycash
Rundown, old, tired hotel definitely in need of a total revamp. This is the second time staying here. Unfortunately my company picked it so I had no choice. This is definitely not up to the standards of a Best Western "Plus." In fact this is probably the worst Best Western Plus I've stayed at and I travel a lot. The area by the elevators and inside the elevator is always freezing. It takes forever for the hot water to get warm. The breakfast was horrible. Usually BW Plus has a great breakfast but not this one. I had cold egg patties and hard, overcooked tater tots. The only "plus" was that the bed was decent and the room was clean. Overall it was not a comfortable stay.
PBSJSS
Staff was nice and helpful, however hotel maintenance was minimal, such as pool down for maintenance our entire 2 day stay, elevator not working, multiple burned out lights in elevators, room service only every 5 days or special request. Also food options extremely limited and inconsistent. For example, the gravy at breakfast on Thursday was wonderful, but none on Friday. The only lobby Restaurant just open 7am to 9:30am, with no menu order option available.
Best Hot Pot restaurant ever! I've been to a few and this is the absolute best.
Atmosphere: 5
Food: 5
Service: 5
The service at the front desk on one early evening was below expected standards for a Best Western Hotel. It appeared we were asking too much because we required two extra towels for our room. Also asked for a pad of paper to write on & the staff member would not even give me a pad or a piece of paper. Disappointing.
No AC in the lobby .People and their BYOB and leaving a mess with police as security. Why? Room carpet was nasty. Staircase was very dirty and a family friend was in a room that smelled very bad and disgusting
We coudlnt stay here it smelled so bad. A combination of mold and stale cigarette smoke combined with room deodorizer. There was a long long line at the hotel desk and the sole employee was sweating profusely, hanging up the phone if it rang so that he could deal with the 10 people in line who were there to complain about lack of towels, lack of bedding, requests to cancel, etc... We waited and told him we coudlnt stay b/c the room smelled. He said he coudlnt refund since we booked with Priceline. Priceline said that the hotel is requesting a photo of our room to document the smell. I have been calling to get a refund but the phone number (440) 238-8800, is now out of order. They must have gone out of business.
Guy at check in was practically monosyllabic and unfriendly. Gave off a creepy vibe; my teenager thought so too. Took over a dozen tries to get into the room because of a problem with the lock mechanism that required pulling up on the handle instead of the normal pushing down. When I mentioned it at checkout, the young woman said that yes, some of the rooms have an issue with the lock mechanism and the hotel hopes to replace all the locks at the same time so they aren't fixing individual ones. I suggested they either put a sticker on the problematic doors or inform guests at check-in so they don't experience the frustration we did. Bathroom floor was sticky. Bathroom has no fan, which meant that after the second shower, everything in the room was damp. We got a great deal at $75 for the night. (Hotel website described it as a non-refundable flash sale rate.) But I will never stay here again.
Poor staff attention, staff didn't seem to care about the problems I was bringing to their attention. No telephone or clock in the room. When this was brought to the staff's attention, I was told to use my own phone and there are a lot of phone missing. No air conditioning in the lounge area - making for a miserable environment. When bedding for the sofa and towels were requested - I had to request 2 times and it took approximately 5 hours to receive these items. Just a horrible experience!
I generally am quick to praise and slow to complain but this stay definitely deserved a review and a warning to others to stay somewhere else. The room was dirty, I don't think they vacuumed prior to us entering the room. The internet was slow and not working at times. The television didn't work properly. There was no A/C in the hallways or lobby and the breakfast was so disgusting (runny eggs sitting in a pool of water, burnt potatoes, and most other food missing (bagels, pankcakes, etc.) that I left and went to get breakfast somewhere else.
Understaffed ! Decent hotel bedclothes & rooms - no way to contact front desk via in room phone - diverted to Natl Call Center. No toilet paper in our room ! Junkie semi trailer viewed parked as hotel storage - out our picture window Room 151. Get a storage room instead , management ! Hotel overpriced by 50% - should be $75 range - not $138 a night. Disappointed member rewards club. Won’t stay here again - ever !
Smell of lobby was a clue. Poor guy at desk was fielding complaints on the phone and from 10 people waiting in line to complain. Elevator and stairwells were grimy. Checked out room but it smelled bad. Had to leave. Not clean.
This hotel is located approximately in 25 min from downtown Cleveland and is suited in a safe area with multiple dining options around. The staff is extremely helpful, the room was big and clean, the breakfast was good. Overall, I had no issues with my stay, and I can definitely recommend this place.
Restaurantji Recommends
Wonderful Best Western Plus just south of Cleveland. Conveniently located within a short distance of Interstate Rte 80 and Rt 71. There is an inhouse restaurant which you need a voucher for the morning breakfast. Make sure you get your voucher.
A good hotel, close to the highway. Lots of restaurants nearby. Amazing pillows and one of the best front desk staffs I’ve ever met! I am not in the area often, but if I am I will certainly use this hotel again.
In town for a wedding and stayed two nights. We were upgraded to a suite, which was one very spacious room with sofa bed, two easy chairs & wet bar. Everything was spotlessly clean, king bed was very comfortable, plenty of towels & supplies (extra tissues, TP, soap ect) Bathroom on the small side but the extra shelf was helpful. Breakfast was fresh & plentiful. Staff in the breakfast dining room & front desk were friendly & efficient. This was a former Holiday Inn and seems like a great place for meetings & conferences. It’s very close to many restaurants, malls & shopping. Lots of spacious, free, safe parking. While it could use a decor update it was a solid stay & we would definitely recommend.
Rundown, old, tired hotel definitely in need of a total revamp. This is the second time staying here. Unfortunately my company picked it so I had no choice. This is definitely not up to the standards of a Best Western "Plus." In fact this is probably the worst Best Western Plus I've stayed at and I travel a lot. The area by the elevators and inside the elevator is always freezing. It takes forever for the hot water to get warm. The breakfast was horrible. Usually BW Plus has a great breakfast but not this one. I had cold egg patties and hard, overcooked tater tots. The only "plus" was that the bed was decent and the room was clean. Overall it was not a comfortable stay.
Staff was nice and helpful, however hotel maintenance was minimal, such as pool down for maintenance our entire 2 day stay, elevator not working, multiple burned out lights in elevators, room service only every 5 days or special request. Also food options extremely limited and inconsistent. For example, the gravy at breakfast on Thursday was wonderful, but none on Friday. The only lobby Restaurant just open 7am to 9:30am, with no menu order option available.
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