Firehouse Subs Cornerstone

Staff is always Friendly!!

Lady running had a bad attitude! She had a heated discussion with was manager, team lead. She got upset with my fiancé when she didnt hear here ask to repeat her order. And when she asked againyou could tell by her tone she was not happy. Then after I told her what I wanted and swiped my card she told me I needed to answer the questions and was pointing at the credit card read. If I wouldnt have paid I would have walked out! Food was okay. She came out and was cleaning off tables and after doing that her attitude eased a little. May not be coming back which is a shame as I like the food and what they do for firefighters as I was one.

If you like your subs soaked and soggy, then this is the place for you. Is the meat soaking in water? Both our subs buns was nasty soggy, I had alot of liquid in the sub container. So gross. They also didn't give us our pickles. Way too expensive for soaked buns.

Staff are rude, stare at you when you greet them and seem to have general contempt for their job. Food was good the one time it was made in a reasonable amount of time.

The sandwiches and sauces here are always so good! I need to go back soon!

Atmosphere: 5

Food: 5

Service: 5

Unfortunately, I wasn't able to order food. I walked in and there was no line, but one last behind the counter says, "just to warn you, it's going to be a 20 min wait." I still went up to counter. Then, the manager walked in and said very rudely, "it's going to be an hour wait." We walked out. They were understaffed and very very rude. No apologies, no explanation, nothing. Goodbye. I won't be back.

Atmosphere: 1

Service: 1

Offers Veterans Day meal. Complains to customers about how too many people are there and bad attitudes. Why even offer it then?

Atmosphere: 3

Food: 1

Service: 1

10/10. Great management

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Jamaican Jerk Turkey

Terrible food and experience. Ordered one cold sub, took 30 minutes and they got the order wrong. One person in front of me in line. Got two cookies and both were stale. Tasted like a sub from Walmart.

Atmosphere: 1

Food: 1

Service: 1

The food was over 20 minutes later than what it was supposed to be. I understand rushes in food service but I would at least expect the employees to be accommodating and apologetic. The staff did not apologize once for the slow service and was even rude to customers. While I was there a customer asked to switch their order to to-go since it was taking longer. The staff just stared at him, laughed and then said “well we’re busy” before packing up their order. After that customer left the employees said that the customer was rude, the staff did nothing wrong, and that they’d like to “take the customer outside”. This conversation happened in front of me and other customers and included the manager who did nothing to stop it. This all happened today (10/19/24) around 1/1:30pm.
Like I said I have working in the service industry and totally understand rushes but this was ridiculous 😩

Atmosphere: 1

Food: 3

Service: 1

This is the slowest Firehouse I have ever been to. We waited 30 minutes for 2 subs. They weren't even crowded.

Atmosphere: 2

Food: 3

Service: 1

Joshua the shift leader, alone made my experience wonderful he is a cool dude and will do his job with a great attitude, even at 9pm

Atmosphere: 5

Food: 4

Service: 5

The food and atmosphere was very good but I ordered ahead and still had to wait at least 30 minutes for my food when it said it would be ready when I got there. I left an hour after I ordered online and waited an additional 30 minutes in the store

Atmosphere: 3

Food: 5

Service: 1

Made a pickup for a steak and cheese with no mayo and no mustard and this is what I received in the picture.

food is great but they went above and beyond when i was looking for my lost wallet haha! thanks guys!!!