Went there the other day and they had everything I needing while providing great care to their customers. Mello was a great cashier and made great conversation with customers!
Jeffreysrazor Pike
They don't have the olive bar anymore,, it's a nice small store in Swanton Ohio prices are a little higher than most places but it's very clean and organized
Mike OBrien
I believe his name was Carlton went over and Beyond the Call of Duty to try to help me find something they showed in inventory and did not have on the Shelf. Most would have just said if it's not on the Shelf it's not there
Kelly Kelly
Service is always fast and friendly
Daniel Savage
Good store layout, good customer service
Christine Cole
My experiences: I only tell a manager if an employee deserves a pat on the back or an 'attaboy from the boss. I normally don't waste time tattling on the lazy, rude people that work there....until I could no longer ignore the 3rd time a bag-boy reacted with sighs, "tsks," and eye rolls when I was weak from chemo & had to ask for help loading the groceries into my car! Unfortunately, the manager on duty when I called was rude and didn't seem to think it was a big deal, even though "carry-out " is still one of the baggers duties (which it definitely IS, per the corporate office). I could almost hear her eyes rolling over the phone when I suggested that baggers should automatically offer to help customers who are elderly, pregnant, or have noticeable/obvious disabilities or health issues. How dare I expect someone to do their job when they're at work!?!? ? (Btw, I never asked for help when the store was busy!).
2. They're constantly out of stuff. Every time I shop there, at least 2-3 things on my list are out of stock, OR no longer carried (Where did the cheaper Kroger brands of Boost/Ensure go? And the onion bagels?And no more cream filled orange Twizzlers???? WHY??? What did I do to deserve THAT cruel and unusual punishment????
3. The Kroger App sucks! I know from the 2 times I was able to open it (without going through 10 minutes of screaming & swearing while trying to log in, but can't because it says my user name and password were already registered by "someone else," then, once again, I have to call the helpline and prove that the "someone else " it's registered to is ME!!!!) that the app it is not at all user-friendly. *I realize the app issues are not Swanton Kroger's fault, but I'm blaming it on them, anyway. And
4. The deli ladies look at me like I'm an idiot when I ask for GEN-oa salami (as in GENoa, Italy) instead of Gen-OH-a (as in Gen-OH-a, Ohio). My family came to the U.S. from Italy, and I pronounce it correctly.
In closing, Apparently, it's okay to be substandard when you're the only game in town
natalie werner
Well stocked, organized and clean. Friendly staff
Tina Bost
Clean, organized, friendly staff. I just wish it was a super Kroger, so I didn't have to run to Holland as often.
Vic Shoup
Great place to shop!
Gerald Johnston
One register line open, half pieces of pork steak hidden under nice pork steaks in the family pack which is very dishonest
I can't stand digital coupons and avoid Krogers as much as possible
Elizabeth Parker
Always liked this Kroger it is Home Town not a super-kroger. The superstores are overwhelming so this Kroger it the one I like to shop at. The employees are helpful and friendly.
Jodie Perry
This is my favorite Kroger!! Love the people & they all try to help as much as possible!! 5 star all the time!!!
Murphy Harrington
I thought the mold might just be on one of the shelves, but no. They cover nearly ever one of them. I can't believe the would allow customers to purchase food that has been sitting in mold for god knows how long.
Update (3 months after initial review): the mold remains on the shelves and reeks of mildew. Will be contacting local and regional government agencies to be sure someone acts on this unsanitary situation.
tobyanddawn solarek
The new management is really bringing our Swanton Kroger down. I don’t think she has any experience as a manager and it shows. Very unfriendly and arrogant. Kroger needs to find a new manager ASAP!!!
Went there the other day and they had everything I needing while providing great care to their customers. Mello was a great cashier and made great conversation with customers!
They don't have the olive bar anymore,, it's a nice small store in Swanton Ohio prices are a little higher than most places but it's very clean and organized
I believe his name was Carlton went over and Beyond the Call of Duty to try to help me find something they showed in inventory and did not have on the Shelf. Most would have just said if it's not on the Shelf it's not there
Service is always fast and friendly
Good store layout, good customer service
My experiences:
I only tell a manager if an employee deserves a pat on the back or an 'attaboy from the boss. I normally don't waste time tattling on the lazy, rude people that work there....until I could no longer ignore the 3rd time a bag-boy reacted with
sighs, "tsks," and eye rolls when I was weak from chemo & had to ask for help loading the groceries into my car! Unfortunately, the manager on duty when I called was rude and didn't seem to think it was a big deal, even though "carry-out " is still one of the baggers duties (which it definitely IS, per the corporate office). I could almost hear her eyes rolling over the phone when I suggested that baggers should automatically offer to help customers who are elderly, pregnant, or have noticeable/obvious disabilities or health issues.
How dare I expect someone to do their job when they're at work!?!? ? (Btw, I never asked for help when the store was busy!).
2. They're constantly out of stuff.
Every time I shop there, at least 2-3 things on my list are out of stock, OR no longer carried (Where did the cheaper Kroger brands of Boost/Ensure go? And the onion bagels?And no more cream filled orange Twizzlers???? WHY??? What did I do to deserve THAT cruel and unusual punishment????
3. The Kroger App sucks!
I know from the 2 times I was able to open it (without going through 10 minutes of screaming & swearing while trying to log in, but can't because it says my
user name and password were already registered by "someone else," then, once again, I have to call the helpline and prove that the "someone else " it's registered to is ME!!!!) that the app it is not at all user-friendly.
*I realize the app issues are not Swanton Kroger's fault, but I'm blaming it on them, anyway.
And
4. The deli ladies look at me like I'm an idiot when I ask for GEN-oa salami (as in GENoa, Italy) instead of Gen-OH-a (as in Gen-OH-a, Ohio). My family came to the U.S. from Italy, and I pronounce it correctly.
In closing,
Apparently, it's okay to be substandard when you're the only game in town
Well stocked, organized and clean. Friendly staff
Clean, organized, friendly staff. I just wish it was a super Kroger, so I didn't have to run to Holland as often.
Great place to shop!
One register line open, half pieces of pork steak hidden under nice pork steaks in the family pack which is very dishonest
Restaurantji Recommends
I can't stand digital coupons and avoid Krogers as much as possible
Always liked this Kroger it is Home Town not a super-kroger. The superstores are overwhelming so this Kroger it the one I like to shop at. The employees are helpful and friendly.
This is my favorite Kroger!! Love the people & they all try to help as much as possible!! 5 star all the time!!!
I thought the mold might just be on one of the shelves, but no. They cover nearly ever one of them. I can't believe the would allow customers to purchase food that has been sitting in mold for god knows how long.
Update (3 months after initial review): the mold remains on the shelves and reeks of mildew. Will be contacting local and regional government agencies to be sure someone acts on this unsanitary situation.
The new management is really bringing our Swanton Kroger down. I don’t think she has any experience as a manager and it shows. Very unfriendly and arrogant. Kroger needs to find a new manager ASAP!!!
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