I was eating in the lobby when the Mexican manager was talking very loud to one of the older lady's about how they never throw beef away even if its old the mexican man then said he added the beef to some kind of storage drawer at 10:00 pm the night before he said you just add some kind of sauce to it after the man left the older lady tould a young girl she would not be leaving beef out for 12 hours to feed to customers even if its a heated drawer...... thats crazy feeding customers old dryed up beef because he dosent whanna wast a little beef i will never eat at arbys again feeding someone old meat that set for 12 ot 15 hours before serving it that's absolutely should not happen someones go to get sick
Atmosphere: 1
Food: 1
Service: 1
Casey Brown
Arbys is a joke. I have witnessed the General manager be little staff there specially the teenagers. I would say becareful bringing your teenage daughter there at arbys because he makes remarks to the teenage girls to make them uncomfortable while working. He makes them uncomfortable working there and they need the money. No employees or managers should be feel uncomfortable working at their job. It should be comfortable and safe and they don't feel that. Then he leaves in the middle of a lunch rush to deliver soda to another store and I have witnessed that. If arbys don't fire this General manager then the staff will be quitting. They already looking for another job because of this General manager. This is why arbys won't keep anyone because manager like this. Then this General manager has no idea what he is doing. This is getting out of hand.
Jerri
The guy that took our order was extremely friendly and the food was good and hot
Joe Ellison
This is for the Adrian, Michigan store. Staff worked hard. Order came up quickly. Felicia is a good shift manager. Friendly and outgoing. We'll be back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Roast Beef
Amy Noel O'Connell
Food was good, not bad. Staff was friendly and hard workin but really got me to give them a 5 star is because it’s Friday night and they are all having fun working together and that to me is fun to see!
Atmosphere: 5
Food: 5
Service: 5
Joe Kessler
I was on my lunch break and ordered from the wrong store via the app.I called troy store explained situation and no hesitation they brought me my food because the tipp city store sucks and wouldn't make it for me. Jonny I believe brought me my food in his own.personal vehicle. No hesitation They went above and beyond for me when the other store was not. I just can't believe they actually brought me my food. Troy is awesome. Service is always great there to.
Atmosphere: 5
Food: 5
Service: 5
Dustin Campbell
Not the greatest service at the drive thru
Atmosphere: 4
Food: 5
Service: 2
Douglas Rautio
Ordered a large Half Pound Beef'n Cheddar Meal, but the sandwich had no cheese. The drink should have been a large vanilla shake, but I got a large jamocha shake instead. My fiance's drink should have been a small jamocha shake, but she got a small vanilla shake instead.
David Stansberry
How does a manager argue for 10 minutes with a customer about their order being wrong? I ordered two BEEF AND CHEDDARS with no arbys sauce and an extra (which y’all had NO problem charging me for) and got a roast beef sandwich and a cup of cheese 🤷♂️ Why would I pay EXTRA for a beef and cheddar with no cheddar,if I wanted a roast beef sandwich? Y’all seriously need to go fully automated, because the people who work at the Troy Ohio store don’t deserve
Atmosphere: 1
Food: 1
Service: 1
Thera Randal
Renovation yes., but no excuse to be dirty..Walking in on porch was awful..Clean up ppl!!!!!
food is really good, a little high but its really good. manager Shelia is wonderful.
Atmosphere: 4
Food: 4
Service: 5
Brenda Slife
Food id good. People are nice. Not enough help.
Atmosphere: 3
Food: 4
Service: 3
Dave Reigelsperger
Normal Arby's food workers were very pleasant
Atmosphere: 3
Food: 4
Service: 5
Linda Fields
You are ALWAYS out of cherry turnovers! 😔
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Curly Fries Small
Lee Thompson
Couple weeks ago ordered sandwiches and potato cakes. Took order home. Potato cakes cold and raw.Called store told them. I said I’ll come back another time and you owe me 4 potato cakes. Went back tonight. I even remarked ! Be sure they are properly cooked. I wasted my breath. They were not fresh! Mushy/nasty! Roast beef dried out! Talked to other folks in between weeks that I went. Said exact same thing that I just said. Arby’s in Troy! Give it up. When you can’t prepare easy food . Time to quit. Will never go back. Other locations doesn’t seem to have this problem. Should have gone to Culver’s! Never had a bad meal there! You waisted my money and time. Bye bye Troy arbys!Lee Thompson
I was eating in the lobby when the Mexican manager was talking very loud to one of the older lady's about how they never throw beef away even if its old the mexican man then said he added the beef to some kind of storage drawer at 10:00 pm the night before he said you just add some kind of sauce to it after the man left the older lady tould a young girl she would not be leaving beef out for 12 hours to feed to customers even if its a heated drawer...... thats crazy feeding customers old dryed up beef because he dosent whanna wast a little beef i will never eat at arbys again feeding someone old meat that set for 12 ot 15 hours before serving it that's absolutely should not happen someones go to get sick
Atmosphere: 1
Food: 1
Service: 1
Arbys is a joke. I have witnessed the General manager be little staff there specially the teenagers. I would say becareful bringing your teenage daughter there at arbys because he makes remarks to the teenage girls to make them uncomfortable while working. He makes them uncomfortable working there and they need the money. No employees or managers should be feel uncomfortable working at their job. It should be comfortable and safe and they don't feel that. Then he leaves in the middle of a lunch rush to deliver soda to another store and I have witnessed that. If arbys don't fire this General manager then the staff will be quitting. They already looking for another job because of this General manager. This is why arbys won't keep anyone because manager like this. Then this General manager has no idea what he is doing. This is getting out of hand.
The guy that took our order was extremely friendly and the food was good and hot
This is for the Adrian, Michigan store. Staff worked hard. Order came up quickly. Felicia is a good shift manager. Friendly and outgoing. We'll be back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Roast Beef
Food was good, not bad. Staff was friendly and hard workin but really got me to give them a 5 star is because it’s Friday night and they are all having fun working together and that to me is fun to see!
Atmosphere: 5
Food: 5
Service: 5
I was on my lunch break and ordered from the wrong store via the app.I called troy store explained situation and no hesitation they brought me my food because the tipp city store sucks and wouldn't make it for me. Jonny I believe brought me my food in his own.personal vehicle. No hesitation They went above and beyond for me when the other store was not. I just can't believe they actually brought me my food. Troy is awesome. Service is always great there to.
Atmosphere: 5
Food: 5
Service: 5
Not the greatest service at the drive thru
Atmosphere: 4
Food: 5
Service: 2
Ordered a large Half Pound Beef'n
Cheddar Meal, but the sandwich had no cheese. The drink should have been a large vanilla shake, but I got a large jamocha shake instead. My fiance's drink should have been a small jamocha shake, but she got a small vanilla shake instead.
How does a manager argue for 10 minutes with a customer about their order being wrong?
I ordered two BEEF AND CHEDDARS with no arbys sauce and an extra (which y’all had NO problem charging me for) and got a roast beef sandwich and a cup of cheese 🤷♂️
Why would I pay EXTRA for a beef and cheddar with no cheddar,if I wanted a roast beef sandwich?
Y’all seriously need to go fully automated, because the people who work at the Troy Ohio store don’t deserve
Atmosphere: 1
Food: 1
Service: 1
Renovation yes., but no excuse to be dirty..Walking in on porch was awful..Clean up ppl!!!!!
Restaurantji Recommends
food is really good, a little high but its really good. manager Shelia is wonderful.
Atmosphere: 4
Food: 4
Service: 5
Food id good. People are nice. Not enough help.
Atmosphere: 3
Food: 4
Service: 3
Normal Arby's food workers were very pleasant
Atmosphere: 3
Food: 4
Service: 5
You are ALWAYS out of cherry turnovers! 😔
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Curly Fries Small
Couple weeks ago ordered sandwiches and potato cakes. Took order home. Potato cakes cold and raw.Called store told them. I said I’ll come back another time and you owe me 4 potato cakes. Went back tonight. I even remarked ! Be sure they are properly cooked. I wasted my breath. They were not fresh! Mushy/nasty! Roast beef dried out! Talked to other folks in between weeks that I went. Said exact same thing that I just said. Arby’s in Troy! Give it up. When you can’t prepare easy food . Time to quit. Will never go back. Other locations doesn’t seem to have this problem. Should have gone to Culver’s! Never had a bad meal there! You waisted my money and time. Bye bye Troy arbys!Lee Thompson
Atmosphere: 1
Food: 1
Service: 3
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