When I schedule for a 530 pickup time and I show up 15 minutes early and it's already been in the hot box for god knows how long, what's the point of me setting a pickup time?
Atmosphere: 4
Food: 4
Service: 3
Scott Hittepole
Very good experience. Food was tasty as always. Clean dining area and pleasant staff
Atmosphere: 5
Food: 5
Service: 5
Jacob
First time having Hot Head Burritos and I loved it the workers were really patient and helpful. Nice workers and great atmosphere.
Atmosphere: 5
Food: 4
Service: 5
Jessie Funk
I usually have a great experience at hot head but today I was unfortunately dissatisfied. I was here today (7/21) at noon and the woman that was making my burrito was unnecessarily rude. As she was making my burrito, she kept repeating that this was going to be “so gross” at least 5 times. I thought she may have been talking about something else since it was so unexpected so I made no comment, but as she wrapped my burrito she said “this is the best you’re gonna get if you get every wet ingredient”. I had gotten rice, beans, queso, sour cream, cheese, pico (all in regular amounts) which I feel is not an absurd request. I had remained respectful and kind throughout the end of this interaction, so I’m not sure if she was having a bad day. The food was good, but in no way was this acceptable behavior and I hope your employees will do better in the future.
Atmosphere: 1
Food: 3
Service: 1
Kathy Phipps
I like this place it has fresh food
Atmosphere: 5
Food: 5
Service: 5
Earle Burns
Stopped here on our way through Ohio, glad we did! We were blown away by our burritos. Will be stopping again on our way through that state.
jack barnes
Not worth the money, they give you no food, the bowl is always half full
Brook Green
Worst experience ever they were very rude made smart remarks the entire time while making our food and then proceeded to double charge us and when I called to talk to the manager she didn't seem to care at all and said they have a price difference than a different location but we was way overcharged we couldn't even sit inside and enjoy our meal after spending $30 on two small burritos because the customer service I highly recommend you don't go there if you want friendly and fair treatment
Brent Persinger
Had an inconvenience with the staff, but corporate contacted me and made it right.
Alison Scott
If you want to pay $30 for no food, go here. Ordered two bowls and a little burrito and the bowls literally had a half cup of rice in each. What a rip off.
Eat there every week. 2/10 got burrito bowl with barely anything in it. Manager said that’s how it’s supposed to be. It’s never been that way. I took pictures called them back they laid phone down for 12mins I told them I was recording I heard everything they said. Will be getting in touch with corporate. I never complain but after this experience I definitely am.
Kris Elsner
Great food.
Strong Pearl Girl
Is you want a rip off, come here. A man was so stingy on the portions. I asked for a little extra rice and the man said it was an up charge. Will NEVER come back here!
When I schedule for a 530 pickup time and I show up 15 minutes early and it's already been in the hot box for god knows how long, what's the point of me setting a pickup time?
Atmosphere: 4
Food: 4
Service: 3
Very good experience. Food was tasty as always. Clean dining area and pleasant staff
Atmosphere: 5
Food: 5
Service: 5
First time having Hot Head Burritos and I loved it the workers were really patient and helpful. Nice workers and great atmosphere.
Atmosphere: 5
Food: 4
Service: 5
I usually have a great experience at hot head but today I was unfortunately dissatisfied. I was here today (7/21) at noon and the woman that was making my burrito was unnecessarily rude. As she was making my burrito, she kept repeating that this was going to be “so gross” at least 5 times. I thought she may have been talking about something else since it was so unexpected so I made no comment, but as she wrapped my burrito she said “this is the best you’re gonna get if you get every wet ingredient”. I had gotten rice, beans, queso, sour cream, cheese, pico (all in regular amounts) which I feel is not an absurd request. I had remained respectful and kind throughout the end of this interaction, so I’m not sure if she was having a bad day. The food was good, but in no way was this acceptable behavior and I hope your employees will do better in the future.
Atmosphere: 1
Food: 3
Service: 1
I like this place it has fresh food
Atmosphere: 5
Food: 5
Service: 5
Stopped here on our way through Ohio, glad we did!
We were blown away by our burritos.
Will be stopping again on our way through that state.
Not worth the money, they give you no food, the bowl is always half full
Worst experience ever they were very rude made smart remarks the entire time while making our food and then proceeded to double charge us and when I called to talk to the manager she didn't seem to care at all and said they have a price difference than a different location but we was way overcharged we couldn't even sit inside and enjoy our meal after spending $30 on two small burritos because the customer service I highly recommend you don't go there if you want friendly and fair treatment
Had an inconvenience with the staff, but corporate contacted me and made it right.
If you want to pay $30 for no food, go here. Ordered two bowls and a little burrito and the bowls literally had a half cup of rice in each. What a rip off.
Restaurantji Recommends
Eat there every week. 2/10 got burrito bowl with barely anything in it. Manager said that’s how it’s supposed to be. It’s never been that way. I took pictures called them back they laid phone down for 12mins I told them I was recording I heard everything they said. Will be getting in touch with corporate. I never complain but after this experience I definitely am.
Great food.
Is you want a rip off, come here. A man was so stingy on the portions. I asked for a little extra rice and the man said it was an up charge. Will NEVER come back here!
Overcharged me and had the nerve to say I lied.
Love eating here
Atmosphere: 5
Food: 5
Service: 5
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