We love Hot Head Burrito! However, with this last order we made, the preparer forgot to add my rice! The bowl was good, would have been better with the rice, but was also rather skimpy.
Atmosphere: 4
Food: 4
Service: 4
Sarah Sage
The food was great; seriously might have been the best food I've ever had at a Hot Head. The vegetable saute and the fajita vegs were fresh and cooked correctly (not mushy or crunchy). Everything was fresh, but I was particularly thrilled with the vegs getting taken care of - I frequently see the squash in its pan on the hot line and it looks like its been in there for six hours. The staff was efficient and worked well together during the busy lunch hour. The dining room and self service drink station were tidy and stocked properly. It was a wonderful experience and those ladies deserve recognition for the obvious care they put in to their work.
Atmosphere: 5
Food: 5
Service: 5
Dustin W
The location in Troy has a great staff and the food is on point.
Atmosphere: 5
Food: 5
Service: 5
Julie Campbell
Tender steak, friendly workers, quick lunch!
Atmosphere: 5
Food: 5
Service: 5
Rhonda McCray
Thank you!!!
Atmosphere: 5
Food: 5
Service: 5
J Kinney
Good portions compared to other locations. The staff is always friendly and the dining room is very clean.
Atmosphere: 5
Food: 5
Service: 5
Ben Frazier
I got two different burritos and two burrito bowls. I called the store to pacifically asked them to mark the two burritos so I knew which one was which and the person on the phone was very nice but my order got here. Nothing was marked on them.
Food: 5
Service: 3
Marisyn Ford
The chicken was chewy the rice was cold and hard
Josh Labensky
I have ordered from this store several times in the past month hoping that mistakes would not be repeated but unfortunately that’s the case for this location. I have had missing items my past two orders and when finally addressing the issue with management, I was hung up on. It seems as though customer service is bottom on this locations priority’s. I will never order from this store again.
Atmosphere: 1
Food: 1
Service: 1
Vicky Warner
Did pickup. I love the container they put my tacos in. Keep everything together and neat. Warm when I picked it up and very well stuffed!!
When I schedule for a 530 pickup time and I show up 15 minutes early and it's already been in the hot box for god knows how long, what's the point of me setting a pickup time?
Atmosphere: 4
Food: 4
Service: 3
Scott Hittepole
Very good experience. Food was tasty as always. Clean dining area and pleasant staff
Atmosphere: 5
Food: 5
Service: 5
Jacob
First time having Hot Head Burritos and I loved it the workers were really patient and helpful. Nice workers and great atmosphere.
Atmosphere: 5
Food: 4
Service: 5
Jessie Funk
I usually have a great experience at hot head but today I was unfortunately dissatisfied. I was here today (7/21) at noon and the woman that was making my burrito was unnecessarily rude. As she was making my burrito, she kept repeating that this was going to be “so gross” at least 5 times. I thought she may have been talking about something else since it was so unexpected so I made no comment, but as she wrapped my burrito she said “this is the best you’re gonna get if you get every wet ingredient”. I had gotten rice, beans, queso, sour cream, cheese, pico (all in regular amounts) which I feel is not an absurd request. I had remained respectful and kind throughout the end of this interaction, so I’m not sure if she was having a bad day. The food was good, but in no way was this acceptable behavior and I hope your employees will do better in the future.
We love Hot Head Burrito! However, with this last order we made, the preparer forgot to add my rice! The bowl was good, would have been better with the rice, but was also rather skimpy.
Atmosphere: 4
Food: 4
Service: 4
The food was great; seriously might have been the best food I've ever had at a Hot Head. The vegetable saute and the fajita vegs were fresh and cooked correctly (not mushy or crunchy). Everything was fresh, but I was particularly thrilled with the vegs getting taken care of - I frequently see the squash in its pan on the hot line and it looks like its been in there for six hours. The staff was efficient and worked well together during the busy lunch hour. The dining room and self service drink station were tidy and stocked properly. It was a wonderful experience and those ladies deserve recognition for the obvious care they put in to their work.
Atmosphere: 5
Food: 5
Service: 5
The location in Troy has a great staff and the food is on point.
Atmosphere: 5
Food: 5
Service: 5
Tender steak, friendly workers, quick lunch!
Atmosphere: 5
Food: 5
Service: 5
Thank you!!!
Atmosphere: 5
Food: 5
Service: 5
Good portions compared to other locations. The staff is always friendly and the dining room is very clean.
Atmosphere: 5
Food: 5
Service: 5
I got two different burritos and two burrito bowls. I called the store to pacifically asked them to mark the two burritos so I knew which one was which and the person on the phone was very nice but my order got here. Nothing was marked on them.
Food: 5
Service: 3
The chicken was chewy the rice was cold and hard
I have ordered from this store several times in the past month hoping that mistakes would not be repeated but unfortunately that’s the case for this location. I have had missing items my past two orders and when finally addressing the issue with management, I was hung up on. It seems as though customer service is bottom on this locations priority’s. I will never order from this store again.
Atmosphere: 1
Food: 1
Service: 1
Did pickup. I love the container they put my tacos in. Keep everything together and neat. Warm when I picked it up and very well stuffed!!
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
When I schedule for a 530 pickup time and I show up 15 minutes early and it's already been in the hot box for god knows how long, what's the point of me setting a pickup time?
Atmosphere: 4
Food: 4
Service: 3
Very good experience. Food was tasty as always. Clean dining area and pleasant staff
Atmosphere: 5
Food: 5
Service: 5
First time having Hot Head Burritos and I loved it the workers were really patient and helpful. Nice workers and great atmosphere.
Atmosphere: 5
Food: 4
Service: 5
I usually have a great experience at hot head but today I was unfortunately dissatisfied. I was here today (7/21) at noon and the woman that was making my burrito was unnecessarily rude. As she was making my burrito, she kept repeating that this was going to be “so gross” at least 5 times. I thought she may have been talking about something else since it was so unexpected so I made no comment, but as she wrapped my burrito she said “this is the best you’re gonna get if you get every wet ingredient”. I had gotten rice, beans, queso, sour cream, cheese, pico (all in regular amounts) which I feel is not an absurd request. I had remained respectful and kind throughout the end of this interaction, so I’m not sure if she was having a bad day. The food was good, but in no way was this acceptable behavior and I hope your employees will do better in the future.
Atmosphere: 1
Food: 3
Service: 1
I like this place it has fresh food
Atmosphere: 5
Food: 5
Service: 5
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