No more ordering from Marcos in Troy Ohio. Usually pretty decent service. But today an older man delivers and we only asked for 2 bucks back so that he could have a tip. So he took off mask and was running off with my money. Umm...I only get ssi and me and my kids needed something to eat. So I told the guy put mask back on. He replied: it's not in the instructions. Omg have common sense! Mgr did not care. He told her a different story. Why do I need all this time consuming drama just for food! Mgr said everyones temps are taken before clocking in. Umm...what's that have to do with him not following procedure!! There's more then just covid 19 going around so if you're working around food keep masked up no matter what! I studied the food industry back in the 80s and my son's dad has been a restaurant mgr over 30 years. So, I'm not stupid and don't need treated as though I am. I'm betting none of these delivery ppl ever studied restaurant op or anything. I know who is above Everyone. Mgr didn't obviously think I had a right to be upset. We waited over half hour for Nothing but drama and lies. They don't even deserve half a star today. See how just one person can mess it up for life? Am finished here. Even my Dad won't order again due to this and I'm telling my friends. Btw we gave them another chance and the food was not right this time geez!! I told them and a young lady took my number saying ok owner would be in touch. Never heard back. Called twice more was told same thing. So just yesterday called one last time trying to find out why no call back as promised. I had to talk to a girl who said she was mgr then afterwards she gives phone to a young man...who said no she is not mgr. Had to go over entire thing again just to be told that they don't make calls back!? Umm they are the ones told me I would get a call back. Obviously business is only a game to them and you have to wonder why owner doesn't view these reviews and contact customers. But it's ok I am finished dealing with their drama they are very unprofessional.
Atmosphere: 1
Food: 1
Service: 1
Gene Finch
That was the best calzones ever from this town bar none. Can you please fix that stupid app to let it order exactly what anyone might want? Jarrod is consistently
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Build Your Own
David Kasler
Pizza was delicious and the management is always great. Always satisfied and a fan for life. Thank
Atmosphere: 5
Food: 5
Service: 5
John Kinsella
They made a simple mistake with my order. I asked for square cut but the triangle cut it. No big deal. They remade it and gave us a brownie to say sorry. Absolutely cool. Oh, the pizza was great too.Parking: Parking is nice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Magnifico
Sara K.
Ordered pizza and wings. Called to let them know that the wings are burnt. Was told they aren't burnt they just look burnt. Really....they even smell burnt. Pizza is hit and miss. Tonight, the pizza was good.
Carey Lightner
We love Marco's pizza. The big cheese is amazing!! Staff is always helpful and friendly. Store is always clean and well maintained.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheezybread
Lala S.
This place is right up there with Donatos. Took them over an 1.5 hrs to get my order here. Once it was here the pizza was cold and undercooked. The salad was wilted and warm. $30 for shit food and shit service.
James P Anema
Pizza was better then advertised on TV.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheezybread, Steak and Cheese
Tigger Bounce
They always deliver on their promises when I visit. They have friendly staff and they use the freshest toppings in town. They don't overdue the amount of cheese used, which is the way I like it, and they don't hide their toppings under the cheese like some places.
Marco's Pizza is good as a whole I believe. They are not skimpy with cheese like a lot of pizza chains are. Every time I order it is always on point and I highly recommend it.
Ross Collins
Pizza was very good. We ate in the atmosphere was not that great. They could use better utensils when you eat in
Dawn King
Friendly service! I like the pizza, the one I had chosen wasn't the best choice for me, but I would say it's still good for the price.
Atmosphere: 5
Food: 4
Service: 5
genef725
Consistently good quality food. I order their loaded pizzas, calzones and sandwiches about once a week. I have only had a few issues with them but the made it right with me. Don't hesitate to order!!
Alice Alexander
Order pizza for pick up when got home and open box was really disappointed. Ordered a a 14 inch with pepperoni half sausage with extra cheese. Only 14 pieces of pepperoni and very few pieces of sausage and I dont think there was extra cheese which I paid extra for. Anyway called the store and told them the above and all I got was a sorry about that. REALLY??Wont be patronizing your store again.
No more ordering from Marcos in Troy Ohio. Usually pretty decent service. But today an older man delivers and we only asked for 2 bucks back so that he could have a tip. So he took off mask and was running off with my money. Umm...I only get ssi and me and my kids needed something to eat. So I told the guy put mask back on. He replied: it's not in the instructions. Omg have common sense! Mgr did not care. He told her a different story. Why do I need all this time consuming drama just for food! Mgr said everyones temps are taken before clocking in. Umm...what's that have to do with him not following procedure!! There's more then just covid 19 going around so if you're working around food keep masked up no matter what! I studied the food industry back in the 80s and my son's dad has been a restaurant mgr over 30 years. So, I'm not stupid and don't need treated as though I am. I'm betting none of these delivery ppl ever studied restaurant op or anything. I know who is above Everyone. Mgr didn't obviously think I had a right to be upset. We waited over half hour for Nothing but drama and lies. They don't even deserve half a star today. See how just one person can mess it up for life? Am finished here. Even my Dad won't order again due to this and I'm telling my friends. Btw we gave them another chance and the food was not right this time geez!! I told them and a young lady took my number saying ok owner would be in touch. Never heard back. Called twice more was told same thing. So just yesterday called one last time trying to find out why no call back as promised. I had to talk to a girl who said she was mgr then afterwards she gives phone to a young man...who said no she is not mgr. Had to go over entire thing again just to be told that they don't make calls back!? Umm they are the ones told me I would get a call back. Obviously business is only a game to them and you have to wonder why owner doesn't view these reviews and contact customers. But it's ok I am finished dealing with their drama they are very unprofessional.
Atmosphere: 1
Food: 1
Service: 1
That was the best calzones ever from this town bar none. Can you please fix that stupid app to let it order exactly what anyone might want? Jarrod is consistently
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Build Your Own
Pizza was delicious and the management is always great. Always satisfied and a fan for life. Thank
Atmosphere: 5
Food: 5
Service: 5
They made a simple mistake with my order. I asked for square cut but the triangle cut it. No big deal. They remade it and gave us a brownie to say sorry. Absolutely cool. Oh, the pizza was great too.Parking: Parking is nice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Magnifico
Ordered pizza and wings. Called to let them know that the wings are burnt. Was told they aren't burnt they just look burnt. Really....they even smell burnt. Pizza is hit and miss. Tonight, the pizza was good.
We love Marco's pizza. The big cheese is amazing!! Staff is always helpful and friendly. Store is always clean and well maintained.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheezybread
This place is right up there with Donatos. Took them over an 1.5 hrs to get my order here. Once it was here the pizza was cold and undercooked. The salad was wilted and warm. $30 for shit food and shit service.
Pizza was better then advertised on TV.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheezybread, Steak and Cheese
They always deliver on their promises when I visit. They have friendly staff and they use the freshest toppings in town. They don't overdue the amount of cheese used, which is the way I like it, and they don't hide their toppings under the cheese like some places.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Pepperoni Sausage Pizzz, Chicken Dippers, Deluxe, Italiano, Build Your Own, Chicken Wings, Pepperoni Magnifico
The food and customer service was great.Vegetarian options: The salad was wonderful
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Garden, Pepperoni Magnifico
Restaurantji Recommends
Marco's Pizza is good as a whole I believe. They are not skimpy with cheese like a lot of pizza chains are. Every time I order it is always on point and I highly recommend it.
Pizza was very good. We ate in the atmosphere was not that great. They could use better utensils when you eat in
Friendly service! I like the pizza, the one I had chosen wasn't the best choice for me, but I would say it's still good for the price.
Atmosphere: 5
Food: 4
Service: 5
Consistently good quality food. I order their loaded pizzas, calzones and sandwiches about once a week. I have only had a few issues with them but the made it right with me. Don't hesitate to order!!
Order pizza for pick up when got home and open box was really disappointed. Ordered a a 14 inch with pepperoni half sausage with extra cheese. Only 14 pieces of pepperoni and very few pieces of sausage and I dont think there was extra cheese which I paid extra for. Anyway called the store and told them the above and all I got was a sorry about that. REALLY??Wont be patronizing your store again.