Always a pleasure to visit the Twinsburg location. Always an A+ all around experience! The manager Nate always goes out of his way to make sure our experience is great
Atmosphere: 5
Food: 5
Service: 5
The Waterman
I called to make a pickup order but the store wouldn’t let me. Terrible customer service
Atmosphere: 1
Food: 5
Service: 1
Angela Williams
Healthy choices and great food, Love the green tea
Atmosphere: 5
Food: 5
Service: 5
Tia Shepal
This location needs to stop burning my food. Came back after a few years and it happened again
Food: 2
MaRXMiN
good food and lunch deals
Atmosphere: 3
Food: 4
Service: 3
Melissa O
Food and service were the worst I've ever seen at a panera
Atmosphere: 1
Food: 1
Service: 1
Maureen Haska
Visited Panera in Twinsburg 30 minutes ago. I placed my To Go order. The counter person put in the wrong items. Mistakes happen and I was OK with it being corrected. I even said I would take the wrong items but I still needed a large coffee. Then I was asked questions that did not make sense. So I said to just cancel the order. The manager got involved to return my money. His comment was that mistakes happen. I could not agree more. But the other questions still did not make sense. I tried to explain that. Based on the look I was given and how I was treated by the manager I will have to think long and hard before returning. I spend quite a bit of money at Panera at Twinsburg and Austintown since the first is close to the Cleveland Clinic and the second is close to the nursing home where my mother lives. I just may have to find a new place for coffee and something to eat. This rating is based on the manager, not the employee.
Brittanni
My food was ok I think the salad made me sick.
Atmosphere: 4
Food: 3
Service: 4
Tressa Forish
We were having internet issues at our office with Spectrum and I needed a non spectrum internet place for my team to go and work for a couple hours. When I called to ask about internet I was so rudely told by a woman that she was too busy to ask anyone about the internet. When I asked if there was someone else I could speak to she told me she was too busy to ask and "it's kinda lunchtime here". We'll find somewhere else to spend our money... you should too.
Great location! Order is always right, but putting 4 stars because the consistency isn't always spot on (sandwiches are smaller than normal & not made as well every time). Also, have ordered off the app multiple times & a few times they say they are out of what was ordered, usually bakery items. Wish the store could update the app a bit quicker to show sold out items
Scarlett Jefferson
they did not grill my grilled cheese… they just gave me a cheese sandwich, but I could not go back because it was closed by the time I realized.
Fran
Great location! Order is always right, but putting 4 stars because the consistency isn't always spot on (sandwiches are smaller than normal & not made as well every time). Also, have ordered off the app multiple times & a few times they say they are out of what was ordered, usually bakery items. Wish the store could update the app a bit quicker to show sold out items
Mike Bennett
Somehow can't seem to be able to read the ticket and get the proper order in the bag. Had to go back and was treated like I was inconveniencing them what a joke. Manager was hopeless, worker to busy BS ing and not paying attention to customers or their orders. Take your overpriced terrible service and shove it where the su don't shine. Attitude cost you customers for life. ✌️out Panera I'LL make sure I tell anyone who listen about this experience.
Atmosphere: 1
Food: 2
Service: 1
Christine K
This morning, it felt like it took forever to get our bagels toasted. We were waiting, while employees were just standing around and chatting, not doing anything till we complained.
Always a pleasure to visit the Twinsburg location. Always an A+ all around experience!
The manager Nate always goes out of his way to make sure our experience is great
Atmosphere: 5
Food: 5
Service: 5
I called to make a pickup order but the store wouldn’t let me. Terrible customer service
Atmosphere: 1
Food: 5
Service: 1
Healthy choices and great food, Love the green tea
Atmosphere: 5
Food: 5
Service: 5
This location needs to stop burning my food. Came back after a few years and it happened again
Food: 2
good food and lunch deals
Atmosphere: 3
Food: 4
Service: 3
Food and service were the worst I've ever seen at a panera
Atmosphere: 1
Food: 1
Service: 1
Visited Panera in Twinsburg 30 minutes ago. I placed my To Go order. The counter person put in the wrong items. Mistakes happen and I was OK with it being corrected. I even said I would take the wrong items but I still needed a large coffee. Then I was asked questions that did not make sense. So I said to just cancel the order. The manager got involved to return my money. His comment was that mistakes happen. I could not agree more. But the other questions still did not make sense. I tried to explain that. Based on the look I was given and how I was treated by the manager I will have to think long and hard before returning. I spend quite a bit of money at Panera at Twinsburg and Austintown since the first is close to the Cleveland Clinic and the second is close to the nursing home where my mother lives. I just may have to find a new place for coffee and something to eat. This rating is based on the manager, not the employee.
My food was ok I think the salad made me sick.
Atmosphere: 4
Food: 3
Service: 4
We were having internet issues at our office with Spectrum and I needed a non spectrum internet place for my team to go and work for a couple hours. When I called to ask about internet I was so rudely told by a woman that she was too busy to ask anyone about the internet. When I asked if there was someone else I could speak to she told me she was too busy to ask and "it's kinda lunchtime here". We'll find somewhere else to spend our money... you should too.
Service: 1
What can I say... It's a Panera.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Great location! Order is always right, but putting 4 stars because the consistency isn't always spot on (sandwiches are smaller than normal & not made as well every time). Also, have ordered off the app multiple times & a few times they say they are out of what was ordered, usually bakery items. Wish the store could update the app a bit quicker to show sold out items
they did not grill my grilled cheese… they just gave me a cheese sandwich, but I could not go back because it was closed by the time I realized.
Great location! Order is always right, but putting 4 stars because the consistency isn't always spot on (sandwiches are smaller than normal & not made as well every time). Also, have ordered off the app multiple times & a few times they say they are out of what was ordered, usually bakery items. Wish the store could update the app a bit quicker to show sold out items
Somehow can't seem to be able to read the ticket and get the proper order in the bag. Had to go back and was treated like I was inconveniencing them what a joke. Manager was hopeless, worker to busy BS ing and not paying attention to customers or their orders. Take your overpriced terrible service and shove it where the su don't shine. Attitude cost you customers for life. ✌️out Panera I'LL make sure I tell anyone who listen about this experience.
Atmosphere: 1
Food: 2
Service: 1
This morning, it felt like it took forever to get our bagels toasted. We were waiting, while employees were just standing around and chatting, not doing anything till we complained.
Atmosphere: 5
Food: 5
Service: 2
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