love attitude and not listening to a customer. to bad his phone was more important than the customer. plus missing food.
Atmosphere: 1
Food: 2
Service: 1
Otisia Brooks
I purchased food for my offices including physicians nurse practitioners and clinical partners on 6/13. The sandwiches were not labeled so we had no clue which sandwhich was which without opening and I orderd certain ones to accommodate people that could not eat certain items. They forgot to give me the pickle jar and potato salad so another unconvience I had to go back up to the store to get the items that I already paid for that they forgot. Not to mention that we were on a time limit because my doctors had to drive an hour plus away for training. Not one did the manager come up and apologize. Not one we did they mention or offer even a free cookie and we gave a tip. I did not even have them delivered I went and picked up and did in store not curbside side saving the store time but I will more than likely not be back. What if I was not close enough to come back for missing items. Then when I came back they stuff two large containers in a bag that a sandwhich should have been in. Terrible customer service. I am a supervisor myself and would never give this type of service without rectify it. You never know who your serving so customer service should bee great at all times.
Jill Jones
Customers ate not invisible. Waited 10 mins with people in kitchen staring at you. To pick up to go order. I like food hate service. Rude! I think I'm done with this location.
Atmosphere: 1
Food: 5
Service: 1
Jonathan Smith
Went home no chicken on sandwich. Went back and all they could do was remake it. No free coupon or anything
Atmosphere: 5
Food: 5
Service: 5
Quinten Glauthier
Ordered the new hot Ultimate Italian online Entered store as they began making it then stopped and proceeded to explain I detail the full menus and catering options before returning to my meal and received a not hot sub..
Atmosphere: 1
Food: 1
Service: 1
Chuck Bertison
Ordered a #10 that is supposed to be double roast beef and there wasn’t enough roast beef for a standard sandwich, very disappointing 🤨 bread sandwich. We use to get great sandwiches at the Jimmy John’s on Arlington road but they closed down, that’s why I started to go to Massillon Road in Green. I had a choice of Green or Barberton, same distance,, next time I will try Barberton.
Atmosphere: 4
Food: 1
Service: 4
Breanna Allen
Placed an online order for pickup. When I got home and opened my bag, my pesto pasta is expired by 2 days. You should not be sending expired food out the door. Do better.
Food: 1
Mow Bentwood
When someone asks for extra mayo, put extra mayo.
Look, I like the sandwich, but I am getting tired of the mayo being literally no different when explicitly asking for more mayo.
Maybe it is because they put it on the bread first and it soaks in regardless based on the "extra" they add. Account for that and put more.
This is not a "this location issue", but this location is where I ordered last.
I'm not sure if I have had an extra mayo request actually be fulfilled at any jimmy johns in the area.
And its not like I'm looking for a mayo soup. The sandwich is still slightly dry, which doesn't occur with a homemade sandwich (even if you spread the mayo on the bread first).
If possible, I am going to start leaving a low review each time it happens.
w8lftr76
I love Jimmy John's, but the service at this location is terrible. Received multiple subs wrong and when I called, all I get are excuses without corrections.
This place has some of the best service ever for a Jimmy John's, I know their slogan is freaky fast and they do that all without rushing it. Its a nice change of pace. Wish more Jimmy John's was like this one
Atmosphere: 5
Food: 5
Service: 5
Ashley
I go to this Jimmy Johns frequently as it is close however 9 out of 10 times there is a sandwich in our order that is not made correctly. it's normally missing something that is standard on the sandwich whether it's the peppers, onions, doesn't have the right meat and so on. When we order it turns into a game of what are we getting this time and just hope it's something one of us like.
Atmosphere: 3
Food: 2
Service: 3
Ty
First time there and they let me take my sweet time and joked with me and made me feel like I was part of thier team!!
Atmosphere: 5
Food: 5
Service: 5
Marilyn Costanzo
I have all positives! Delivery was speedy and driver was pleasant and polite. My turkey sub was delicious. I only ate half and am having the other half now for lunch. Just as good as it was at dinner last evening. I also had your chips and a chocolate chip cookie. Very positive experience.
They literally allow the staff to smoke inside
Atmosphere: 3
Food: 3
Service: 3
love attitude and not listening to a customer. to bad his phone was more important than the customer. plus missing food.
Atmosphere: 1
Food: 2
Service: 1
I purchased food for my offices including physicians nurse practitioners and clinical partners on 6/13. The sandwiches were not labeled so we had no clue which sandwhich was which without opening and I orderd certain ones to accommodate people that could not eat certain items. They forgot to give me the pickle jar and potato salad so another unconvience I had to go back up to the store to get the items that I already paid for that they forgot. Not to mention that we were on a time limit because my doctors had to drive an hour plus away for training. Not one did the manager come up and apologize. Not one we did they mention or offer even a free cookie and we gave a tip. I did not even have them delivered I went and picked up and did in store not curbside side saving the store time but I will more than likely not be back. What if I was not close enough to come back for missing items. Then when I came back they stuff two large containers in a bag that a sandwhich should have been in. Terrible customer service. I am a supervisor myself and would never give this type of service without rectify it. You never know who your serving so customer service should bee great at all times.
Customers ate not invisible. Waited 10 mins with people in kitchen staring at you. To pick up to go order. I like food hate service. Rude! I think I'm done with this location.
Atmosphere: 1
Food: 5
Service: 1
Went home no chicken on sandwich. Went back and all they could do was remake it. No free coupon or anything
Atmosphere: 5
Food: 5
Service: 5
Ordered the new hot Ultimate Italian online
Entered store as they began making it then stopped and proceeded to explain I detail the full menus and catering options before returning to my meal and received a not hot sub..
Atmosphere: 1
Food: 1
Service: 1
Ordered a #10 that is supposed to be double roast beef and there wasn’t enough roast beef for a standard sandwich, very disappointing 🤨 bread sandwich.
We use to get great sandwiches at the Jimmy John’s on Arlington road but they closed down, that’s why I started to go to Massillon Road in Green.
I had a choice of Green or Barberton, same distance,, next time I will try Barberton.
Atmosphere: 4
Food: 1
Service: 4
Placed an online order for pickup. When I got home and opened my bag, my pesto pasta is expired by 2 days. You should not be sending expired food out the door. Do better.
Food: 1
When someone asks for extra mayo, put extra mayo.
Look, I like the sandwich, but I am getting tired of the mayo being literally no different when explicitly asking for more mayo.
Maybe it is because they put it on the bread first and it soaks in regardless based on the "extra" they add. Account for that and put more.
This is not a "this location issue", but this location is where I ordered last.
I'm not sure if I have had an extra mayo request actually be fulfilled at any jimmy johns in the area.
And its not like I'm looking for a mayo soup. The sandwich is still slightly dry, which doesn't occur with a homemade sandwich (even if you spread the mayo on the bread first).
If possible, I am going to start leaving a low review each time it happens.
I love Jimmy John's, but the service at this location is terrible. Received multiple subs wrong and when I called, all I get are excuses without corrections.
Atmosphere: 3
Food: 5
Service: 1
Restaurantji Recommends
Awesome place with great people!
Atmosphere: 5
Food: 5
Service: 5
This place has some of the best service ever for a Jimmy John's, I know their slogan is freaky fast and they do that all without rushing it. Its a nice change of pace. Wish more Jimmy John's was like this one
Atmosphere: 5
Food: 5
Service: 5
I go to this Jimmy Johns frequently as it is close however 9 out of 10 times there is a sandwich in our order that is not made correctly. it's normally missing something that is standard on the sandwich whether it's the peppers, onions, doesn't have the right meat and so on. When we order it turns into a game of what are we getting this time and just hope it's something one of us like.
Atmosphere: 3
Food: 2
Service: 3
First time there and they let me take my sweet time and joked with me and made me feel like I was part of thier team!!
Atmosphere: 5
Food: 5
Service: 5
I have all positives! Delivery was speedy and driver was pleasant and polite. My turkey sub was delicious. I only ate half and am having the other half now for lunch. Just as good as it was at dinner last evening. I also had your chips and a chocolate chip cookie. Very positive experience.
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