Ella Mae’s Soulfood

3365 Richmond Rd, Beachwood
(216) 713-2022

Recent Reviews

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Savina Phillips

The Food was great! The only issue was they were out of a few things and the stuffing taste amazing but it was unfinished needed to bake longer but we will definitely be back

Atmosphere: 4

Food: 4

Service: 4

Tiara Miller

I honestly really love Ella Mai my last two experiences were not the best. I ordered cabbage and it taste old and like the bottom of a pot . Also the Macaroni was so salty along with the dressing … I’m not sure who had the heavy hand but my lips hurt from all that salt … I’m gone be cool on these guys for a while

Atmosphere: 5

Food: 1

Service: 5

ZORA PRITCHETT

I placed an order over the phone. Upon answering, an unfriendly tone automatically expressed SEVERAL things that they were out of. Maybe because they’re closed on Monday and Tuesday. Seems like they don’t prep enough for Sundays. I ordered at five and they close at eight. I had to pay over the phone, after being told cornbread comes with ALL entrees. Just to be told when I picked my food up after waiting over 20 minutes. “We ran out of cornbread, so you won’t have it sorry”.. Just over all unprofessional and not acceptable for the price they charge. A shame, food is good when you get there early I guess.

Atmosphere: 1

Food: 2

Service: 1

Life With Me

Horrible experience with the owner. Very rude. Horrible attitude

Atmosphere: 1

Service: 1

K. Davis

Wings were smaller than I expected but very tasty.

Atmosphere: 4

Food: 4

Service: 5

monica Williams

Terrible

The Biggest Boss Del

The food is good but on the pricy side.

Atmosphere: 3

Food: 5

Service: 4

Recommended dishes: Macaroni and Cheese, Meatloaf Dinner, Candied Yams

Clarence Pope

I called to place an order and it was HORRIBLE!! I could tell that the woman on the receiving end couldn’t clearly hear ALL of my order placed. I attempted (repeatedly) to call jar attention to it and adjust but she became very irate and rude until finally she snapped “when you decide what you want call back” and hung up in my face….I went to Angies’ and will continue to do so.

Service: 1

Erika Hopkins

This was my first time trying this restaurant. The macaroni and cheese and cabbage was too salty. The yams were too sweet. Hopefully they will look at these reviews and make some changes.

Truckerlife

Ordered through Uber, food was delicious

Hope Williams

The woman had a nasty attitude with not only me but everyone that walked in for example she yelled and you what u got. Then a man was in there told her his order and she said oh that was a online order and under a females name he said that was my wife obviously I didn't just randomly guess someone's order. I ordered by phone and I got hung up on at first then called back she said well unless you have a credit card we can't do that which is not the right approach for good customer service would be ok all phone transactions require a credit card instead of trying to play someone like they don't have one shit I have 3 different bank accounts with plenty in each. Either she doesn't like her job or she needs some customer service classes

Kelsey Jackson

Cashier(black lady with starter locs) was very rude. I placed an online order through uber & the cashier mistook me for a delivery driver. She kept telling me to confirm my order and acted like I couldn't get my food that I already paid for until I “confirmed” my order even though this was AN ONLINE PICK UP, NOT DELIVERY. Even if I was a delivery driver treat the people thats contributing to your business with the same respect you would treat a walk in customer with. That interaction left me feeling disrespected. I love the food specifically the roast & mac but never again!!!!

Ko Bell

Always been delicious but my last 2 orders of chicken wings are now half the size! I don't know what's going on but these whole wings look like wings wings now, I hope this trend doesn't continue also it used to be 5 wings now I'm getting 4 micro wings. Other than that the sides are still good

Jermaine Levy

Awesome food. Dressing Crazy good. Mac, Turkey legs. Make a foodie happy, happy.

Felicia Cottingham-Conway

The food is really good. I gave a 4 star because the young man that answers the phone has messed up my order on several occasions. They need someone else to take the phone orders.

Atmosphere: 3

Service: 3

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