Ella Mae’s Soulfood

3365 Richmond Rd, Beachwood
(216) 713-2022

Recent Reviews

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Clarence Pope

I called to place an order and it was HORRIBLE!! I could tell that the woman on the receiving end couldn’t clearly hear ALL of my order placed. I attempted (repeatedly) to call jar attention to it and adjust but she became very irate and rude until finally she snapped “when you decide what you want call back” and hung up in my face….I went to Angies’ and will continue to do so.

Erika Hopkins

This was my first time trying this restaurant. The macaroni and cheese and cabbage was too salty. The yams were too sweet. Hopefully they will look at these reviews and make some changes.

Truckerlife

Ordered through Uber, food was delicious

Hope Williams

The woman had a nasty attitude with not only me but everyone that walked in for example she yelled and you what u got. Then a man was in there told her his order and she said oh that was a online order and under a females name he said that was my wife obviously I didn't just randomly guess someone's order. I ordered by phone and I got hung up on at first then called back she said well unless you have a credit card we can't do that which is not the right approach for good customer service would be ok all phone transactions require a credit card instead of trying to play someone like they don't have one shit I have 3 different bank accounts with plenty in each. Either she doesn't like her job or she needs some customer service classes

Kelsey Jackson

Cashier(black lady with starter locs) was very rude. I placed an online order through uber & the cashier mistook me for a delivery driver. She kept telling me to confirm my order and acted like I couldn't get my food that I already paid for until I “confirmed” my order even though this was AN ONLINE PICK UP, NOT DELIVERY. Even if I was a delivery driver treat the people thats contributing to your business with the same respect you would treat a walk in customer with. That interaction left me feeling disrespected. I love the food specifically the roast & mac but never again!!!!

Ko Bell

Always been delicious but my last 2 orders of chicken wings are now half the size! I don't know what's going on but these whole wings look like wings wings now, I hope this trend doesn't continue also it used to be 5 wings now I'm getting 4 micro wings. Other than that the sides are still good

Jermaine Levy

Awesome food. Dressing Crazy good. Mac, Turkey legs. Make a foodie happy, happy.

Felicia Cottingham-Conway

The food is really good. I gave a 4 star because the young man that answers the phone has messed up my order on several occasions. They need someone else to take the phone orders.

Atmosphere: 3

Service: 3

clarisse eley

I won’t cook Sunday dinner again the food is bomb wish they gave us a little more in the serving’s but the food is great and service

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Catfish Dinner, Chicken Wings, Corn Muffin, Baked Chicken

Kimberly Banks

Unfortunately, my experience was not good. First time visit. Ordered dressing and yams. Gave 1 star for yams but very sweet.
A side of dressing was very, very salty. Asked for gravy on top but they refused unless I paid 78 cents more or I could return it right away. I never walked out so it was easy for me to return the item. I won't return due to poor service and food. Management can do better to survive. I do recommend the Jamaican restaurant in the same complex. The owner offered a taste of his oxtails..yum delicious. I will support his business due to excellent service and conversation.

Atmosphere: 1

Food: 1

Service: 1

Stephanie Lawson

Everything that I have tried has been magnificent.You will NOT be disappointed. DELICIOUS 😋Ella Mae's soul food I highly recommend.

Marie Caver

The entire meal was trash and l paid 22$ for some pot roast.
The roast was fatty as ever & the carrots where scorched!! And what restaurant with any decency ( let alone a soul food restaurant) serves side dishes out the CAN!!! Both the greens & the black eye peas were clearly canned!!! Smh!!!! Just terrible 😞 😕

Atmosphere: 2

Food: 1

Service: 2

Jim Helmink

This Mac and Cheese is Incredible!

Atmosphere: 5

Food: 5

Service: 5

Tara Lemieux

I ordered for delivery so I can’t comment on service or atmosphere- but the food was

Food: 5

Recommended dishes: Corn Muffin, Baked Chicken

Michelle Childress

The food here is so delicious 😋
I had a meatloaf dinner with mac&cheese and yams!! The meatloaf was tender and flavorful the sides were very tasty.
The customer service was superb 👌🏾
Definitely one of my new favorite food spots!!

Atmosphere: 5

Food: 5

Service: 5

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