McDonald's

2224 Warrensville Center Rd, University Heights
(216) 320-9623

Recent Reviews

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Johnathan Smith

Went through the drive through hoping to get my daughter some ice cream. After being told they were out of Oreos… decided to get m&m’s…scattered messily over the top, unmixed. About five different people came to the window, all very rude. Refused to allow me to speak to the manager, lied to me about who the manager was, refused to give me my receipt or a refund. One worker, extremely rude, yelled at me and tried to bully me out of line. Horrible people, horrible service. Unprofessional, rude, and absolutely horrible. Truly disgusting behavior and service.

Atmosphere: 1

Food: 1

Service: 1

Brandon.stewart008

Always fresh and delicious chocolate chip cookies and I love how soft the hamburger buns are like a pillow.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Big Mac, French Fries, Apple Pie, Chocolate Chip Cookie

John Whitaker

I frequent this McDonald's location because its close to my house. For a while they seem to have gotten better as far as service and actually getting orders right. But recently I noticed they seemed to be going back to their old ways. On this particular day, I ordered a big breakfast with hot cakes and cheese on the eggs, instead they put cheese on the pancakes!!!! WHO DOES THAT!?!?!
It'll be a while before I go back here

Food: 1

Il P

No coke fontain or other beverages

Atmosphere: 4

Food: 1

Service: 1

Ioanna Gaffney

Hire more people or something, can’t imagine the drive thru times. Just spent 23 minutes in the dr, waiting on two large drinks.

Service: 1

Fanpeng Zhao

My bag of order was there and no staff helped me. I waited for 10 minutes. Finally they gave me a sealed bag without food inside. Only two drinks. I asked them, then they gave me the meal without fries inside. Terrible experience.

Atmosphere: 1

Food: 3

Service: 1

T Matthews

Love this location. I come here often (pregnant and cravings) I normally never have a problem. The food is always seasoned well, its always hot and fresh. Today i did have an issue. I spoke with the owner and he made it right, nothing a little conversation cant fix. I hope yall have a great day and thank you for making my experience with this location continue being a great one ❤️

Food: 5

Service: 5

Kiamesha Prince

I did a mobile order. When I pulled up, they said that they could not pull up my order because they were having system issues. They told me to cancel my order and reorder it, but get out of line while I do it. They were not apologetic at all. Honestly, if your system is not working how is me cancelling my order and reordering going to make your system work? I just left. I’ll never patronize this establishment again. They most definitely need customer service training.

Atmosphere: 1

Service: 1

Zarinah Tate

Slower than molasses

L P

They messed up our order and didn't go large even only filled the fries halfway if that. They don't pay attention to what they're doing.Don't waste your time.

Atmosphere: 1

Food: 1

Service: 1

Claudius Cook

I will give it to them they have done better without messing up orders. But now the curbside pickup is slower than the drive thru. It used to be faster

Chris Owens

I usually take my girlfriend son to get a cheeseburger a happy meal with a strawberry shake. I let him order his food and the kids who take his order are extremely nice!

Atmosphere: 4

Food: 4

Service: 4

Michael Robinson

This is a chain restaurant so you don't expect high quality or standards.

Atmosphere: 3

Food: 4

Service: 4

Shadow The Hedgehog

burger and fries colder than my ex wife's heart

Atmosphere: 1

Food: 1

Service: 1

Brittany Chisholm

I just witnessed someone claiming to be the franchise owner be extremely rude to customers. He was not wearing McDonald's apparel when he confronted the gentleman and became belligerent and hostile. That is no way to conduct a business!!

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