Manager “Jade” provided exemplary customer service and helped fix an issue I had with my order. Fresh food served with a smile! Love the atmosphere at this location and employees getting along well and working together to get food out with great service. One of my favorite places to eat in Urbana!
Atmosphere: 5
Food: 5
Service: 5
Josh Smith
Waited in line forever, forgot 3 different things and when I went in called me a liar and could barely get help. Had to pull up and they told me “we didn’t forget about you. But you sure forgot my food.
Atmosphere: 1
Food: 1
Service: 1
David Mitchell
Philly steak👎
Atmosphere: 3
Food: 1
Service: 3
Whitney Williams
Me & my son came here to eat and the guy that rang up our order was very nice, I even forgot to order my son a drink and he gave us a cup to get a drink❤️ the place looked very clean, food was out fast and hot. All employees were working in the back non stop. It was so peaceful eating inside.
Atmosphere: 5
Food: 5
Service: 5
Ann Morrow
Delicious 6
hailee shultz
I asked for two sides of cheese and they literally gave me two empty containers! I PAID FOR THE CHEESE! It's not coming out of your paycheck
Food: 1
Service: 4
Erin Wortman
The restaurant was clean and the food was good too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef, Curly Fries
Jenny Lawson
I think they could do better. The food was cold. Every table was dirty, there was small trash under the tables. If I would’ve thought to, I would have taken pictures. The employees we’re talking so loud. I don’t mind them having a good time while at work, but they were very loud.
Atmosphere: 1
Food: 1
Service: 1
BS Hanson
Other customers were more helpful than staff
Atmosphere: 4
Food: 5
Service: 3
Sam Jackson
Food was sloppy and very little meat on the sandwiches
My sister picked up $31.00 worth of Arby's and ask for sauce. 2 households were eating. She dropped off her granddaughters order then came home. She and her granddaughters got no sauces. I, her sister, went out in 30 degree weather to get sauce, evidently the punk at the drive thru took offense that I was mad, so he gave me 6 sauces. I looked in the bag an realized we still didn't have sauces for all our sandwiches. So I drove back, ask for a manager, an said I wanted a refund. She had to call someone so I left as I'm not spending anymore of my time on this mediocre fast food dump. I will never visit Arby's in Urbana Ohio again, their customer service is atrocious and incompetent; and don't care how they treat anyone. Don't bother going there unless you want cold sandwiches and cold greasy fries, and don't expect any sauces or customer service.
Food: 1
Service: 1
Heather Kemp
Ordered a half pound roast beef, chicken sandwich, 4 classic roast beef, 6 PC nugget, 2 - 4pc mac & cheese bites, jalapeno poppers, 2 large curly fries, a large crinkle cut fry and 3 sodas. Received a smokehouse brisket, a double roast beef, 3 classic roast beef, chicken sandwich, 4pc mozzarella sticks, 2 - 4pc mac & cheese bites, 2 large curly fries, alarge crinkle cut fry and 2 fruit punch and 1 lemonade The employees were too busy laughing and joking around to get the order right. They said they had no carbonation so they could not do soda. The guy making the sandwiches was yelling that he had no idea what he was doing. We made the on-line order at 7:50. They said it would be ready by 8:02. We left the store at 8:20. That is a crazy amount of time to wait for food. Especially poorly made food that wasn't even what we ordered.
Atmosphere: 1
Food: 1
Service: 1
Beth Lewis
Food was good. The person at the window was very polite and friendly.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Double Roast Beef
Gregory Helentjaris
Don't eat here they mess up orders repeatedly
Atmosphere: 1
Food: 1
Service: 1
Rolf Metzger
Great deal on the Chicken sandwiches. Chick fila who?
Manager “Jade” provided exemplary customer service and helped fix an issue I had with my order. Fresh food served with a smile! Love the atmosphere at this location and employees getting along well and working together to get food out with great service. One of my favorite places to eat in Urbana!
Atmosphere: 5
Food: 5
Service: 5
Waited in line forever, forgot 3 different things and when I went in called me a liar and could barely get help. Had to pull up and they told me “we didn’t forget about you. But you sure forgot my food.
Atmosphere: 1
Food: 1
Service: 1
Philly steak👎
Atmosphere: 3
Food: 1
Service: 3
Me & my son came here to eat and the guy that rang up our order was very nice, I even forgot to order my son a drink and he gave us a cup to get a drink❤️ the place looked very clean, food was out fast and hot. All employees were working in the back non stop. It was so peaceful eating inside.
Atmosphere: 5
Food: 5
Service: 5
Delicious 6
I asked for two sides of cheese and they literally gave me two empty containers! I PAID FOR THE CHEESE! It's not coming out of your paycheck
Food: 1
Service: 4
The restaurant was clean and the food was good too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef, Curly Fries
I think they could do better. The food was cold. Every table was dirty, there was small trash under the tables. If I would’ve thought to, I would have taken pictures. The employees we’re talking so loud. I don’t mind them having a good time while at work, but they were very loud.
Atmosphere: 1
Food: 1
Service: 1
Other customers were more helpful than staff
Atmosphere: 4
Food: 5
Service: 3
Food was sloppy and very little meat on the sandwiches
Atmosphere: 1
Food: 2
Service: 2
Restaurantji Recommends
My sister picked up $31.00 worth of Arby's and ask for sauce. 2 households were eating. She dropped off her granddaughters order then came home. She and her granddaughters got no sauces. I, her sister, went out in 30 degree weather to get sauce, evidently the punk at the drive thru took offense that I was mad, so he gave me 6 sauces. I looked in the bag an realized we still didn't have sauces for all our sandwiches. So I drove back, ask for a manager, an said I wanted a refund. She had to call someone so I left as I'm not spending anymore of my time on this mediocre fast food dump. I will never visit Arby's in Urbana Ohio again, their customer service is atrocious and incompetent; and don't care how they treat anyone. Don't bother going there unless you want cold sandwiches and cold greasy fries, and don't expect any sauces or customer service.
Food: 1
Service: 1
Ordered a half pound roast beef, chicken sandwich, 4 classic roast beef, 6 PC nugget, 2 - 4pc mac & cheese bites, jalapeno poppers, 2 large curly fries, a large crinkle cut fry and 3 sodas.
Received a smokehouse brisket, a double roast beef, 3 classic roast beef, chicken sandwich, 4pc mozzarella sticks, 2 - 4pc mac & cheese bites, 2 large curly fries, alarge crinkle cut fry and 2 fruit punch and 1 lemonade
The employees were too busy laughing and joking around to get the order right. They said they had no carbonation so they could not do soda. The guy making the sandwiches was yelling that he had no idea what he was doing.
We made the on-line order at 7:50. They said it would be ready by 8:02. We left the store at 8:20. That is a crazy amount of time to wait for food. Especially poorly made food that wasn't even what we ordered.
Atmosphere: 1
Food: 1
Service: 1
Food was good. The person at the window was very polite and friendly.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Double Roast Beef
Don't eat here they mess up orders repeatedly
Atmosphere: 1
Food: 1
Service: 1
Great deal on the Chicken sandwiches. Chick fila who?
Atmosphere: 5
Food: 5
Service: 5
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