Horrible service stood at counter while workers were around and they ignored me. Finally someone waited on me. They seemed bothered I was there...what a joke
Atmosphere: 2
Food: 2
Service: 1
Erica Holt
Best Dairy Queen in Dayton/Vandalia Ohio
Atmosphere: 5
Food: 5
Service: 5
DiSnEyFaM 4
Not sure why you advertise to download the app and offers available on the app, but your store doesn't honor them?
Service: 1
Devin Shanahan
Dairy queen has the best. Get the peanut buster parfait
Atmosphere: 3
Food: 4
Service: 4
Brian Carter Jr
I don’t normally leave reviews, but this Dairy Queen experience was so bad, I feel like people should be warned. The customer service here was horrible from start to finish. The staff acted like they didn’t want to be there, barely spoke, and made it clear that helping me was an inconvenience.
I ordered a chocolate malt and what I got was a watery, melted mess—it was basically chocolate milk in a cup. I didn't realize this until I pulled off and took my first sip, I immediately stopped drinking it. At first, I considered just taking the loss and chalking it up as wasted money—but I decided to turn around and get back in line to let them know about the issue, expecting a full refund. Big mistake. I got no apology, just attitude with the person telling me that it was made with the right consistency and tried to tell me I ordered it over 20 minutes ago, which was also untrue.
After the back and forth he eventually offered to remake it, that's when I just handed back the melty mess and simply pulled off. There’s this sloppy-looking privacy mirror tint on the drive-thru window that just feels off and sketchy; honestly at that point, I didn’t trust them to remake the milkshake correctly, so I just cut my losses.
Why is there a privacy mirror tint on the drive-thru window? What exactly are you trying to hide — the way our food and drinks are being prepared? Or maybe it's to conceal a lack of cleanliness behind the counter? Who knows, If I were running the business, I’d never do something like that. It gives off the impression that you’ve got something to hide, and that’s the last thing customers should feel
Do yourself a favor—go anywhere else. This DQ doesn’t deserve your time or money.
Atmosphere: 1
Food: 1
Service: 1
Coretta Howard
We visited from out of state and the ice cream was amazing. The customer service was excellent and the owner and staff were very personable.
Ice cream is hard to screw up so that's an easy win. Store looks run down and I'm not sure if the servers are rude or just don't like to talk. I expect to at least be greated when I approach your counter to purchase your products, not just stared at like they are unsure why I am there.
Atmosphere: 2
Food: 4
Service: 2
Cindy Garverick
Prices have gone up! ?
Atmosphere: 4
Food: 5
Service: 5
Vickie Hartke
Had 9 of us served in 15 minutes
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Banana Split
Karyn Brooks
The chili dogs are a mess and everything was stuck to the container. The blizzards were leaking the second the tops came off because they’re over filled. Better service is required when I spend over 40$ on food. Try not squishing the food. The corn dogs could have had their own bag. The chili was overcooked. My husband was very unhappy with his food.
It was OK
Atmosphere: 3
Food: 3
Service: 3
The cones get smaller and smaller
Atmosphere: 2
Food: 1
Service: 3
Horrible service stood at counter while workers were around and they ignored me. Finally someone waited on me. They seemed bothered I was there...what a joke
Atmosphere: 2
Food: 2
Service: 1
Best Dairy Queen in Dayton/Vandalia Ohio
Atmosphere: 5
Food: 5
Service: 5
Not sure why you advertise to download the app and offers available on the app, but your store doesn't honor them?
Service: 1
Dairy queen has the best. Get the peanut buster parfait
Atmosphere: 3
Food: 4
Service: 4
I don’t normally leave reviews, but this Dairy Queen experience was so bad, I feel like people should be warned. The customer service here was horrible from start to finish. The staff acted like they didn’t want to be there, barely spoke, and made it clear that helping me was an inconvenience.
I ordered a chocolate malt and what I got was a watery, melted mess—it was basically chocolate milk in a cup. I didn't realize this until I pulled off and took my first sip, I immediately stopped drinking it. At first, I considered just taking the loss and chalking it up as wasted money—but I decided to turn around and get back in line to let them know about the issue, expecting a full refund. Big mistake. I got no apology, just attitude with the person telling me that it was made with the right consistency and tried to tell me I ordered it over 20 minutes ago, which was also untrue.
After the back and forth he eventually offered to remake it, that's when I just handed back the melty mess and simply pulled off. There’s this sloppy-looking privacy mirror tint on the drive-thru window that just feels off and sketchy; honestly at that point, I didn’t trust them to remake the milkshake correctly, so I just cut my losses.
Why is there a privacy mirror tint on the drive-thru window? What exactly are you trying to hide — the way our food and drinks are being prepared? Or maybe it's to conceal a lack of cleanliness behind the counter? Who knows, If I were running the business, I’d never do something like that. It gives off the impression that you’ve got something to hide, and that’s the last thing customers should feel
Do yourself a favor—go anywhere else. This DQ doesn’t deserve your time or money.
Atmosphere: 1
Food: 1
Service: 1
We visited from out of state and the ice cream was amazing. The customer service was excellent and the owner and staff were very personable.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Onion Rings
good food relatively cheap
Atmosphere: 4
Food: 4
Service: 4
Same experience as the other Dairy Queen
Restaurantji Recommends
Such a nice family environment
Atmosphere: 5
Food: 5
Service: 5
Ice cream is hard to screw up so that's an easy win. Store looks run down and I'm not sure if the servers are rude or just don't like to talk. I expect to at least be greated when I approach your counter to purchase your products, not just stared at like they are unsure why I am there.
Atmosphere: 2
Food: 4
Service: 2
Prices have gone up! ?
Atmosphere: 4
Food: 5
Service: 5
Had 9 of us served in 15 minutes
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Banana Split
The chili dogs are a mess and everything was stuck to the container. The blizzards were leaking the second the tops came off because they’re over filled. Better service is required when I spend over 40$ on food. Try not squishing the food. The corn dogs could have had their own bag. The chili was overcooked. My husband was very unhappy with his food.
Atmosphere: 5
Food: 1
Service: 1
Recommended dishes: 2-PC Chicken Strips Kids Meal, Burger, 10 Blizzard Cake
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