If I could rate 0 stars, I would. I ordered DoorDash today since I cannot leave work for lunch today. When the DoorDasher delivered my food and drink, the drink was a mess and was leaking. The dasher told me that she asked Dairy Queen workers for napkins and they refused to give her some as they said there were already napkins in the bag. Then when I opened my bag I noticed that I was missing one hot dog that I ordered. I called the Dairy Queen and let them know but the lady on the phone said that she checked with the kitchen and they swear they made two hot dogs and bagged them. Which is crazy since I opened the bag and I could tell with my own two eyes that there was only one hot dog in the bag and my cheese curds which was in the bag that was previously sealed with a sticker before I opened it. The lady on the phone then began to say that it was not their fault and was telling me that it was the dasherâs fault. Which I donât know how that would be when the bag was still sealed and dasherâs are not allowed to open the bag. Plus the lady had an attitude when I was trying to talk to her and continued to pass the blame to the dasher. When I asked her about how I can get my hot dog I ordered she only told me to contact DoorDash. The quality of the hot dog and cheese curds were bad and I wonât be back again to this location. Then to add a cherry on top of this whole mess, I also ordered a large coke with no ice but I guess the workers cannot read at this Dairy Queen since they added ice to my drink when the receipt clearly says âno ice.â I do not suggest this Dairy Queen to anyone and you will not enjoy the service or food they have to offer.
Food: 1
Service: 1
Eddie Knox
It was OK
Atmosphere: 3
Food: 3
Service: 3
Brent Hudson
The cones get smaller and smaller
Atmosphere: 2
Food: 1
Service: 3
Keith Z
Horrible service stood at counter while workers were around and they ignored me. Finally someone waited on me. They seemed bothered I was there...what a joke
Atmosphere: 2
Food: 2
Service: 1
Erica Holt
Best Dairy Queen in Dayton/Vandalia Ohio
Atmosphere: 5
Food: 5
Service: 5
DiSnEyFaM 4
Not sure why you advertise to download the app and offers available on the app, but your store doesn't honor them?
Service: 1
Devin Shanahan
Dairy queen has the best. Get the peanut buster parfait
Atmosphere: 3
Food: 4
Service: 4
Brian Carter Jr
I donât normally leave reviews, but this Dairy Queen experience was so bad, I feel like people should be warned. The customer service here was horrible from start to finish. The staff acted like they didnât want to be there, barely spoke, and made it clear that helping me was an inconvenience.
I ordered a chocolate malt and what I got was a watery, melted messâit was basically chocolate milk in a cup. I didn't realize this until I pulled off and took my first sip, I immediately stopped drinking it. At first, I considered just taking the loss and chalking it up as wasted moneyâbut I decided to turn around and get back in line to let them know about the issue, expecting a full refund. Big mistake. I got no apology, just attitude with the person telling me that it was made with the right consistency and tried to tell me I ordered it over 20 minutes ago, which was also untrue.
After the back and forth he eventually offered to remake it, that's when I just handed back the melty mess and simply pulled off. Thereâs this sloppy-looking privacy mirror tint on the drive-thru window that just feels off and sketchy; honestly at that point, I didnât trust them to remake the milkshake correctly, so I just cut my losses.
Why is there a privacy mirror tint on the drive-thru window? What exactly are you trying to hide â the way our food and drinks are being prepared? Or maybe it's to conceal a lack of cleanliness behind the counter? Who knows, If I were running the business, Iâd never do something like that. It gives off the impression that youâve got something to hide, and thatâs the last thing customers should feel
Do yourself a favorâgo anywhere else. This DQ doesnât deserve your time or money.
Atmosphere: 1
Food: 1
Service: 1
Coretta Howard
We visited from out of state and the ice cream was amazing. The customer service was excellent and the owner and staff were very personable.
Ice cream is hard to screw up so that's an easy win. Store looks run down and I'm not sure if the servers are rude or just don't like to talk. I expect to at least be greated when I approach your counter to purchase your products, not just stared at like they are unsure why I am there.
tasty ahh ice creamđ€€
If I could rate 0 stars, I would. I ordered DoorDash today since I cannot leave work for lunch today. When the DoorDasher delivered my food and drink, the drink was a mess and was leaking. The dasher told me that she asked Dairy Queen workers for napkins and they refused to give her some as they said there were already napkins in the bag. Then when I opened my bag I noticed that I was missing one hot dog that I ordered. I called the Dairy Queen and let them know but the lady on the phone said that she checked with the kitchen and they swear they made two hot dogs and bagged them. Which is crazy since I opened the bag and I could tell with my own two eyes that there was only one hot dog in the bag and my cheese curds which was in the bag that was previously sealed with a sticker before I opened it. The lady on the phone then began to say that it was not their fault and was telling me that it was the dasherâs fault. Which I donât know how that would be when the bag was still sealed and dasherâs are not allowed to open the bag. Plus the lady had an attitude when I was trying to talk to her and continued to pass the blame to the dasher. When I asked her about how I can get my hot dog I ordered she only told me to contact DoorDash. The quality of the hot dog and cheese curds were bad and I wonât be back again to this location. Then to add a cherry on top of this whole mess, I also ordered a large coke with no ice but I guess the workers cannot read at this Dairy Queen since they added ice to my drink when the receipt clearly says âno ice.â I do not suggest this Dairy Queen to anyone and you will not enjoy the service or food they have to offer.
Food: 1
Service: 1
It was OK
Atmosphere: 3
Food: 3
Service: 3
The cones get smaller and smaller
Atmosphere: 2
Food: 1
Service: 3
Horrible service stood at counter while workers were around and they ignored me. Finally someone waited on me. They seemed bothered I was there...what a joke
Atmosphere: 2
Food: 2
Service: 1
Best Dairy Queen in Dayton/Vandalia Ohio
Atmosphere: 5
Food: 5
Service: 5
Not sure why you advertise to download the app and offers available on the app, but your store doesn't honor them?
Service: 1
Dairy queen has the best. Get the peanut buster parfait
Atmosphere: 3
Food: 4
Service: 4
I donât normally leave reviews, but this Dairy Queen experience was so bad, I feel like people should be warned. The customer service here was horrible from start to finish. The staff acted like they didnât want to be there, barely spoke, and made it clear that helping me was an inconvenience.
I ordered a chocolate malt and what I got was a watery, melted messâit was basically chocolate milk in a cup. I didn't realize this until I pulled off and took my first sip, I immediately stopped drinking it. At first, I considered just taking the loss and chalking it up as wasted moneyâbut I decided to turn around and get back in line to let them know about the issue, expecting a full refund. Big mistake. I got no apology, just attitude with the person telling me that it was made with the right consistency and tried to tell me I ordered it over 20 minutes ago, which was also untrue.
After the back and forth he eventually offered to remake it, that's when I just handed back the melty mess and simply pulled off. Thereâs this sloppy-looking privacy mirror tint on the drive-thru window that just feels off and sketchy; honestly at that point, I didnât trust them to remake the milkshake correctly, so I just cut my losses.
Why is there a privacy mirror tint on the drive-thru window? What exactly are you trying to hide â the way our food and drinks are being prepared? Or maybe it's to conceal a lack of cleanliness behind the counter? Who knows, If I were running the business, Iâd never do something like that. It gives off the impression that youâve got something to hide, and thatâs the last thing customers should feel
Do yourself a favorâgo anywhere else. This DQ doesnât deserve your time or money.
Atmosphere: 1
Food: 1
Service: 1
We visited from out of state and the ice cream was amazing. The customer service was excellent and the owner and staff were very personable.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Onion Rings
Restaurantji Recommends
good food relatively cheap
Atmosphere: 4
Food: 4
Service: 4
Same experience as the other Dairy Queen
Such a nice family environment
Atmosphere: 5
Food: 5
Service: 5
Ice cream is hard to screw up so that's an easy win. Store looks run down and I'm not sure if the servers are rude or just don't like to talk. I expect to at least be greated when I approach your counter to purchase your products, not just stared at like they are unsure why I am there.
Atmosphere: 2
Food: 4
Service: 2
Prices have gone up! ?
Atmosphere: 4
Food: 5
Service: 5
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