Chipotle Mexican Grill

Food was good. Atmosphere was strange. Two girls on front line by the register kept going on their phones even while customers were in the line headed up towards them. One was a girl with short hair and tattoos ( I might be accidentally misgendering please forgive if I am) the other girl had braids and beads . She kept playing with the beads in between customers and being on her phone. Not too hygienic to do that around food. Look at the cameras how much they enjoy their phones lol

Atmosphere: 3

Food: 5

Service: 3

This is the best chipotle I had ever had. Everyone is so nice and friendly and food is amazing. This place is very clean compared to Austintown or Youngstown. Definitely worth it!

Atmosphere: 5

Food: 5

Service: 5

The most disrespected I have ever felt the audacity to fill a bowl 1/3 of the way and charge $15

Atmosphere: 1

Food: 3

Service: 1

The food is good as usual but don't order on the app. They totally screw you on the portion. If you walk up an order they fill up your bowl. Order on the app you get half as much in the bowl. This is the third consecutive time this has happened. And when you address this the manager says that's normal. so don't order on the app if you are ok being cheated

Atmosphere: 3

Food: 4

Service: 2

Lady knew the guy in front and gave him good nice portions and when it came to me gave me half a scoop of chicken and half a scoop of queso

Atmosphere: 1

Food: 1

Service: 1

We visited at 10:30pm on Friday and this place was hopping! We had to wait in line and there was a line constantly forming as we sat down to eat. The staff was fantastic! They were friendly, the portions were great size, and they were communicating together about who does what and when to make sure that people don’t wait too long. One of the best exoeriences in Chipotle in a very long time!

Atmosphere: 5

Food: 5

Service: 5

The manager of the restaurant was disrespectful and rude. She absolutely does not follow the policies that chipotle has on creating a great experience for their customers. I recommend that people do not go to this chipotle. Instead, they should drive to Austintown and go to the chipotle there. Jenna is the manager of Austintown and she is fantastic. The manager of the Niles location should honestly not have a job.

Atmosphere: 1

Food: 5

Service: 1

Quick friendly and quality food

Atmosphere: 5

Food: 5

Service: 5

The white rice hard half way cook,i try to call and no one answer the phone.
I waist $19.00.

Atmosphere: 4

Food: 1

Service: 1

Recommended dishes: Burrito Bowl, Bowl

This chipotle is usually fresh, good atmosphere I’ve ate inside before it’s clean.. but today they gave me aluminum foil over my bowl and that is unprofessional.. very ghetto I can’t help but laugh

Atmosphere: 5

Food: 5

Service: 5

There is a consistent problem with this place giving out barley any meat. Asked for double meat cause there was barely anything and with double it was about 12 pieces of meat and it was $17!!!!!!!!!! Not freaking worth it

Atmosphere: 1

Food: 1

Service: 1

Best Chipotle I've ever been too. Sets the standard for speed, quality, and service.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito Bowl, Large Queso & Large Chips, Bowl, Burrito

Went and got my daughter dinner to take to her in the hospital and was given the wrong order. The order was to be a barbacoa bowl. It was ordered through door dash and called customer care and they were if no help and you can’t speak to anyone in the store who actually did the order it’s beyond frustrating and ridiculous.

Service: 1

Got food poisoning from here👍🏻

Atmosphere: 4

Food: 1

Service: 4

Don't eat here unless you want charged for a drip of extra qeuso, food poisoning from raw chicken that they knew was raw and gave me a refund so fast so i wouldn't complain to there higher ups, rotten salsa to it tasted like hand sanitizer and I looked that up and it means it was rotten tomato's in the salsa.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Large Queso & Large Chips, Bowl