Cold Stone Creamery

I go to Coldstone for birthdays often. My interactions are normally good. But today, I called to order my son's birthday cake. I was asked to be put on hold and I obliged. I heard a whole conversation and was forgotten on hold. I hung up and called back several times. The call went to a messageevery time. This went on for at least an hour. I called back and I explained my situation. No apology was given and was asked if I wanted service or not. I asked for a supervisor and was hung up on. I called back several times after that. The phone was answered, but I was met with conversation in the background with expletives. They have lost a customer.

Dude was literally licking ice cream off his fingers while making my order

That is the best ice cream shop in my life.
You can make any combination of ice cream and add-ins here
They have literally everything

We went on 3/20, should have read reviews. The service was SLOW. They were too worried about getting online orders done VS the 15 people in store. It took us 30 minutes and only three people were in front of us. Neither the girl nor guy were wearing hair nets regardless of the fact he had his braids/dreads dangling in his face. Neither wore gloves. The girl rubbed her nose and then proceeded to put her hands directly into the ice cream cooler. The guy made a smoothie/milkshake idk for another customer and it dripped down the side. He took his finger cleaned off the cup and put his finger into his mouth!!! Then handed the cup to the customer. I was absolutely appalled. They also had expired brownie mix in the back. Some expired on 2/18 some on 3/18 reminded we went on 3/20.

Worst cold stone watched employee rub their nose then grab ice cream watched another make smoothie and wipe top with his hand and taste it horrible service

Place has gone way down hill. Not only were they extremely slow, they couldn’t get the orders right because every employee had earbuds in and couldn’t hear the orders. Asked for an Oreo overload shake love it size with cheesecake ice cream the server started to mix it for a bowl. When I pointed out that was supposed to be a shake the server then got more ice cream for the shake but put in sweet cream ice cream instead. Never going here again, highly disappointed.

I waited 43 Minutes when there were only 10 people ahead of me. Only had 2 people working and one had their hair flinging around the food.

The quality of the product is really good but this place has been having staffing issues for years.

Dark Chocolate ice cream with Fudge chocolate ice cream and marshmellow hit the spot!

Atmosphere: 4

Food: 5

Service: 4

The door and online states they are open at 11, they are not. Please change the times or open at 11 like the door an online says. Very rude people

Atmosphere: 3

Food: 5

Service: 2

Very rude workers! Waited at Ice cream selection station over 5 minutes. They had two workers and One was busy with a family in front of me. The other one walked by us three times. no hello no give us a second. When I brought this to their attention the first worker said " you want us to roll out the red carpet". No, but how about a little human decency! Will never be back and took my kid every Friday. DONE

Atmosphere: 3

Service: 1

A very unique ice cream shop
Stop and enjoy take the family

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Coffeehouse Crunch - Ready Now, Create Your Own Ice Cream Cake

If you’re in the mood for ice cream, just go to handles. I’m sure the employees would agree. Ice cream is mid for the price and service is absolutely terrible. If you do decide to go here for the first time, expect your order to be judged.

Atmosphere: 1

Food: 3

Service: 1

I wish I would have read the reviews before going here yesterday afternoon. The service was horrible, you could tell the staff wouldn't even speak to each other and they barley spoke to us. Waiting for the girl to ask what toppings I wanted and ask what ice cream flavor my husband wanted, as the two girls just leaned against the back counter just staring at us. Not one word spoken. Very rude, I used to love going to this ice cream store. VERY DISAPPOINTED! I will not go back. I went for the old atmosphere, the welcome to Cold Stone and the singing. You don't get that at this place! The owners really need to clean house, after I read all the reviews I'm surprised they are still open.

Atmosphere: 1

Food: 3

Service: 1

How does one serve melted ice cream and act like it’s my problem when I point it out? That’s after the person preparing it has already loudly stated that the ice cream has melted. The response was literally a shrug and “that’s fine”, when I refused it. No attempt to make it right. No apology. My daughter’s ice cream was the same as well. This is why businesses struggle and die.

Atmosphere: 1

Food: 1

Service: 1