Without fail, every time I come through the drive-thru they miss an item from my order.
Atmosphere: 2
Food: 2
Service: 1
Jason Baker
The ladies at the Cortland Dunkin are great! I'm a frequent flyer and they remember my order. Great service and always friendly đ.
Atmosphere: 5
Food: 5
Service: 5
heba mikhail
I just had coffee, but nice place and seating can take small group. They have sectional couch
Atmosphere: 5
Service: 5
Anthony Reed
The food I had was good. However the portion sizes are getting terrible. I ordered a large drink and the cup is always only about 2/3 full. For $7 I would hope to get a full cup. The other Dunkin I go to file the cups so I think I'll just drive to that location from now on.
Atmosphere: 5
Food: 4
Service: 5
Jeffrey Wilson
I am a disabled veteran and for the veterans discount I was told I could not get it even with photo ID because I was not in uniform i will not return if dunken has removed the veterans discount shame on them doing 10% for people over 55 but nothing for the veterans o well aside from that one day a year I will nolong3r be going to dunken in whole
Service: 1
Alison Christine
iâve had nothing but the best experiences with this dunkin
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Caramel Coffee
Niki Nagy
Why is this the worst dunkin in the whole area? Doesnât matter what you order itâs not only always wrong itâs disgusting. This whole store needs a remap new employees and everything
Atmosphere: 1
Food: 1
Service: 1
Luis Abreu
Great attitude and excellent customer service, Madison took my order everything made on point
Atmosphere: 5
Food: 5
Service: 5
Finn Howard
Order is always correct. Friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Cee McCale
Came in yesterday afternoon with a mobile order through the drive thru. They messed up my order so I went in to have it corrected. I had left trusting that they did it right but I had to turn around and have them correct it again. The entire time the young girl behind the counter had a smirk on her face. I never got an apology or anything (all I wanted was a simple âsorry about thatâ considering the mess up could have made me sick.) The entire staff acted like it was my fault. They were too busy talking with an off the clock employee concerned about getting her W2. This not the first time they messed up my order. Will be either going out of my way to a different location or will be going to Starbucks down the road.
Service is great in the mornings! After the first shift leaves, it is very slow paced on the employees end. I went through the other night, the girl working the window had her boyfriend standing inside at the end of the counter. She took a minute to greet me, while the other girl behind the counter was doing all the work. She didnât give me a straw nor napkins! Food is terrible. Hard mini bagels all the time! Eggs are rubber. I will not be going there anymore. And why do I have to drive back when my drink is eating and the food is bad, never offering my money back! We shouldnât be put out because they canât get it right!
Food: 1
Service: 3
Jackie Santos
Very friendly cashier, and amazing service. I ordered a refresher, and a donut, my mother ordered a coffee and a bagel. Refresher was done before my order was even put in. Bagel was EXTRA toasted like we ordered. Coffee was amazing. The staff was very attentive and extremely friendly. It was clear they had pride in their work. 10/10.
Atmosphere: 5
Food: 5
Service: 5
James Bonnette
You got to love this place. Who doesn't like coffee and donuts. The extra plus is the very friendly staff and prompt and correct order I get. Clean dining area and bathroom. Well done, guys.
Atmosphere: 5
Food: 5
Service: 5
Trish Zwick
Drive-thru worker was unpleasant and has no customer service whatsoever. When asked for multiple different choices (since they were all out of the ones I kept asking for) she was very rude and bothered to have to keep looking. Will not be back.
Atmosphere: 1
Food: 2
Service: 1
Katie Heinrich
i go to this dunkin a few times a week and they have never messed up my order. they are always sooo fast even when thereâs a long line around the building
Without fail, every time I come through the drive-thru they miss an item from my order.
Atmosphere: 2
Food: 2
Service: 1
The ladies at the Cortland Dunkin are great! I'm a frequent flyer and they remember my order. Great service and always friendly đ.
Atmosphere: 5
Food: 5
Service: 5
I just had coffee, but nice place and seating can take small group. They have sectional couch
Atmosphere: 5
Service: 5
The food I had was good. However the portion sizes are getting terrible. I ordered a large drink and the cup is always only about 2/3 full. For $7 I would hope to get a full cup. The other Dunkin I go to file the cups so I think I'll just drive to that location from now on.
Atmosphere: 5
Food: 4
Service: 5
I am a disabled veteran and for the veterans discount I was told I could not get it even with photo ID because I was not in uniform i will not return if dunken has removed the veterans discount shame on them doing 10% for people over 55 but nothing for the veterans o well aside from that one day a year I will nolong3r be going to dunken in whole
Service: 1
iâve had nothing but the best experiences with this dunkin
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Caramel Coffee
Why is this the worst dunkin in the whole area? Doesnât matter what you order itâs not only always wrong itâs disgusting. This whole store needs a remap new employees and everything
Atmosphere: 1
Food: 1
Service: 1
Great attitude and excellent customer service, Madison took my order everything made on point
Atmosphere: 5
Food: 5
Service: 5
Order is always correct. Friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Came in yesterday afternoon with a mobile order through the drive thru. They messed up my order so I went in to have it corrected. I had left trusting that they did it right but I had to turn around and have them correct it again. The entire time the young girl behind the counter had a smirk on her face. I never got an apology or anything (all I wanted was a simple âsorry about thatâ considering the mess up could have made me sick.) The entire staff acted like it was my fault. They were too busy talking with an off the clock employee concerned about getting her W2.
This not the first time they messed up my order. Will be either going out of my way to a different location or will be going to Starbucks down the road.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Service is great in the mornings! After the first shift leaves, it is very slow paced on the employees end. I went through the other night, the girl working the window had her boyfriend standing inside at the end of the counter. She took a minute to greet me, while the other girl behind the counter was doing all the work. She didnât give me a straw nor napkins! Food is terrible. Hard mini bagels all the time! Eggs are rubber. I will not be going there anymore. And why do I have to drive back when my drink is eating and the food is bad, never offering my money back! We shouldnât be put out because they canât get it right!
Food: 1
Service: 3
Very friendly cashier, and amazing service. I ordered a refresher, and a donut, my mother ordered a coffee and a bagel. Refresher was done before my order was even put in. Bagel was EXTRA toasted like we ordered. Coffee was amazing. The staff was very attentive and extremely friendly. It was clear they had pride in their work. 10/10.
Atmosphere: 5
Food: 5
Service: 5
You got to love this place. Who doesn't like coffee and donuts. The extra plus is the very friendly staff and prompt and correct order I get. Clean dining area and bathroom. Well done, guys.
Atmosphere: 5
Food: 5
Service: 5
Drive-thru worker was unpleasant and has no customer service whatsoever. When asked for multiple different choices (since they were all out of the ones I kept asking for) she was very rude and bothered to have to keep looking. Will not be back.
Atmosphere: 1
Food: 2
Service: 1
i go to this dunkin a few times a week and they have never messed up my order. they are always sooo fast even when thereâs a long line around the building
Atmosphere: 5
Food: 4
Service: 5
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