I ordered a couple pizza's when I picked it up the worker handed me a receipt and a pen. I dropped the pen down the seat and it was dark I couldn’t find it. So I grabbed a different pen I had tried to give it to the worker. She got mad said “great you lost my pen” and slammed window shaking her head. I’ll never go here again.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Pepperoni Pizza
qxpsmokeyqxp
Stop asking for a tip for pickup
Melanie Coleman
The food is decent but the store manager Aubrey is so unprofessional and is not friendly at all! She couldn't even smile and say hi. Just so rude. Everything I was in the drive thru it smelled like weed when they opened the door and there is always loud inappropriate music playing. I think they should rethink the staff at this site.
Atmosphere: 1
Food: 2
Service: 1
Rich Wyndham
Missing food in my order half my food wasn't Delivered!!! Horrible service I kept calling the number that I've been calling for years to order pizza and they keep saying they need to transfer me to the store and I cannot get through to anybody for hours
Oda Nobu
Horrible service and found hair in my chicken that my child choked on. When I called to complain Aubrey Adams the manager of the Mahoning location hung up on me not once but twice. On a delivery order I was told to come in person with the pizza and hairy chicken, human hair that was long and black ill. When I arrived the horrible manager started to act concerned totally different mood than over the phone, she began to be understanding all of a sudden. Next she tried to offer some sorts of discount that I declined. I noticed the problem physically being in the shop long haired workers(I have footage) Not a hair net in sight not the managers or those working in the back cooking the food, terrible. No wonder this happened! Being in the food industry myself this is terrible every restaurant has to have people with hair nets period. Never eating here again would say you should not either !
Atmosphere: 1
Food: 1
Service: 1
Toika Stallman
The service is shitty. I have been using this Pizza Hut for 6 years and never have a problem until tonight. I order a big dinner box for pick up and the total was 27.86 and they charged me 33.43 and when I went back she stated it wasn’t her problem and that is only showing 27.86 on her end and that they wasn’t able to add tips in. So just beware.
Service: 1
Tina Young
I'm so dissatisfied with this store. I order the same thing every time I order from here. It always gets messed up. How do you mess up a 16 piece boneless garlic Parmesan wing's????
Demon_ Girl_101
Ordered through Uber eats. My sister and her boyfriend went in to pick it up and they continued to tell them it wasn't paid for and we owe more money than we paid for on Uber eats.
Atmosphere: 1
Food: 1
Service: 1
Dennis Guinaugh
Pizza good as always is...
Atmosphere: 5
Food: 5
Service: 3
ziggiey
Absolutely amazing customer service. Kristan met and exceeded my expectations. Very caring and helpful staff. Food was made in a very fast and quality manner too. Phenomenal!
Ordered a pizza and it never came. When I called I had to do so twice but was placed on five minute hold. Once by a woman then by a man named Hassan. Last time ordering here, apparently if you don’t pick it up yourself you don’t get it.
Atmosphere: 1
Food: 1
Service: 1
Tina Paden
Had a bad experience the guy I talked to on the phone was very rude won't be ordering from them anymore
Camie Norquist
Absolutely does not come close to what you advertise you should be ashamed of this pizza right here if I wanted thin crust I would have ordered it this is a disgrace and false advertisement my pizza was ordered with Xtra cheese this definitely is not that so disappointing
Food: 1
Service: 3
Rachel smith
Paid $2 for extra cheese and got a pizza with a ton of sauce and a few shreds of cheese
I ordered a couple pizza's when I picked it up the worker handed me a receipt and a pen. I dropped the pen down the seat and it was dark I couldn’t find it. So I grabbed a different pen I had tried to give it to the worker. She got mad said “great you lost my pen” and slammed window shaking her head. I’ll never go here again.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Pepperoni Pizza
Stop asking for a tip for pickup
The food is decent but the store manager Aubrey is so unprofessional and is not friendly at all! She couldn't even smile and say hi. Just so rude. Everything I was in the drive thru it smelled like weed when they opened the door and there is always loud inappropriate music playing. I think they should rethink the staff at this site.
Atmosphere: 1
Food: 2
Service: 1
Missing food in my order half my food wasn't Delivered!!! Horrible service I kept calling the number that I've been calling for years to order pizza and they keep saying they need to transfer me to the store and I cannot get through to anybody for hours
Horrible service and found hair in my chicken that my child choked on. When I called to complain Aubrey Adams the manager of the Mahoning location hung up on me not once but twice. On a delivery order I was told to come in person with the pizza and hairy chicken, human hair that was long and black ill. When I arrived the horrible manager started to act concerned totally different mood than over the phone, she began to be understanding all of a sudden. Next she tried to offer some sorts of discount that I declined. I noticed the problem physically being in the shop long haired workers(I have footage) Not a hair net in sight not the managers or those working in the back cooking the food, terrible. No wonder this happened! Being in the food industry myself this is terrible every restaurant has to have people with hair nets period. Never eating here again would say you should not either !
Atmosphere: 1
Food: 1
Service: 1
The service is shitty. I have been using this Pizza Hut for 6 years and never have a problem until tonight. I order a big dinner box for pick up and the total was 27.86 and they charged me 33.43 and when I went back she stated it wasn’t her problem and that is only showing 27.86 on her end and that they wasn’t able to add tips in. So just beware.
Service: 1
I'm so dissatisfied with this store. I order the same thing every time I order from here. It always gets messed up. How do you mess up a 16 piece boneless garlic Parmesan wing's????
Ordered through Uber eats. My sister and her boyfriend went in to pick it up and they continued to tell them it wasn't paid for and we owe more money than we paid for on Uber eats.
Atmosphere: 1
Food: 1
Service: 1
Pizza good as always is...
Atmosphere: 5
Food: 5
Service: 3
Absolutely amazing customer service. Kristan met and exceeded my expectations. Very caring and helpful staff. Food was made in a very fast and quality manner too. Phenomenal!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Very nice employees. I order here often.
Ordered a pizza and it never came. When I called I had to do so twice but was placed on five minute hold. Once by a woman then by a man named Hassan. Last time ordering here, apparently if you don’t pick it up yourself you don’t get it.
Atmosphere: 1
Food: 1
Service: 1
Had a bad experience the guy I talked to on the phone was very rude won't be ordering from them anymore
Absolutely does not come close to what you advertise you should be ashamed of this pizza right here if I wanted thin crust I would have ordered it this is a disgrace and false advertisement my pizza was ordered with Xtra cheese this definitely is not that so disappointing
Food: 1
Service: 3
Paid $2 for extra cheese and got a pizza with a ton of sauce and a few shreds of cheese
Atmosphere: 2
Food: 1
Service: 3
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