The food was good, and the service was pretty decent. The atmosphere wasn't the best, but it was chill, a good place to go with friends or for a quick bite to eat.
Atmosphere: 3
Food: 5
Service: 4
Emily Mazur
Was stuck in the drive through for over 30 minutes, whole place looked like it was being ran by 2 teenagers who were standing around the whole time. $8 item was missing and multiple mistakes made and instructions not followed. Very disappointed
Atmosphere: 5
Food: 2
Service: 2
Robert Manser
This is what you get, what a ripoff!’ STAY FAR AWAY FROM THE ELM ROAD STORE!!!
Atmosphere: 1
Food: 1
Service: 1
timandrea harvey
We waited 45 minutes and still left without any food. It was terrible
Service: 1
Su-Qin Olmstead
Was the best dinning experience at Taco Bell today thank you money Mike for making this experience wonderful. He was professional , gentle friendly . he give the best customer service.
Atmosphere: 5
Food: 5
Service: 5
Joseph DiLallo
It's typical Taco Bell that I went through the drive-thru this time because I can't stand doing someone else's job at the kiosk when I go inside so I don't do that anymore
Atmosphere: 3
Food: 3
Service: 4
Mike
Food is always undercooked and this is the only location where my stomach is annihilated the next day 3rd times a charm and ill never go back
Derek Lauer
Took my money told me they were out of food never gave me a refund. Showed up to get either my food or money back they said there services were down. I emailed corporate no response. I went back a week later and the manager said she’d call me back and give me a coupon for my order never got a call back. I would advise against any online ordering at this store unless you want your money stolen.
Atmosphere: 1
Food: 1
Service: 1
Donavin Case
I just had a very embarrassing moment here! These people should be ashamed of themselves. I was picking up for a delivery and I was told after the second employee asked my why I was there that they supposedly made the order already and someone took it. Ok, so someone comes in and steals the order and leaves the drink sitting here? The employee then continued to make fun of me of how I was speaking and was making "der ,der! " sounds. So they end up "remaking" the order and of course said employee was visually upset about having to make it. He proceeded to walk up front and ask if anyone needed their order taken and a gentleman said that he did and he said" would you mind using the kiosk behind you" and then walked back to the line, continuing to talk about me and the way I was talking to another employee and then at the same time I hear the girl at the drive thru register saying"der!" So they CLEARLY have no issue of making fun of someone with a disability... I hope they pull the footage and see where you two that I'm referring to are doing that and that you are HELD accountable for your actions. I was very nice and not rude to any of you and it's a shame that you felt the need to verbally make fun of me and the way I talk. This happened on 3/16/2025 approximately 4pm.
Atmosphere: 1
Food: 1
Nickole Paulsey
I am so tired of my food being made wrong... almost every single time... and unfortunately it's been this way for years now. I'm done having to complain or having to get refunded. I'll be going to Taco Bell on South St from now on...
Waited for 30 minutes before we got to the window with one car in front of us. And told us they have no idea how long it would take for our food.
Atmosphere: 1
Food: 1
Service: 1
Yulisa Angel
Today Sunday February 23rd was the worst experience I’ve ever had at this Taco Bell (elm rd) Made a mobile order of 2 luxe boxes and 1 large fry. My large fries were less than empty with none spilled in the bag so I brought it to their attention. Waited around 5 minutes more only for them to give me another fry with just a tad bit more fries and no nacho cheese. Then I open my box to eat my taco at home and I was at this point just laughing at what the taco looked like. Not to mention my box came with a ground beef chalupa instead of a chicken one. Whoever was working kitchen had to have been new because all the food sucked!
Atmosphere: 1
Food: 1
Service: 1
Bill Cranston
The second picture is what the dipping burritos were supposed to look like. Each time I ate them before this from another Taco Bell, that is what they did look like. No filling in the Chalupas and no filling in the Doritos Locos. This cost us over thirty-three Dollars.
We called tonight to complain on how bad everything we ordered was, the first time either of us has made a complaint in over 50 years of life each.
All the manager had to do was apologize, and send out a gift certificate to try to make it right.
Instead she insulted my wife, by saying the food is not supposed to look like it does in the ads.This should be embarrassing for them, but apparently, its business as usual.
Atmosphere: 1
Food: 1
Service: 1
Rachel Lyons
Use to be good and made with love but now the tacos are gross and made very sloppy and kinda gross. No one really cares anymore. I don't think I finish it cause of how gross it tasted.
The food was good, and the service was pretty decent. The atmosphere wasn't the best, but it was chill, a good place to go with friends or for a quick bite to eat.
Atmosphere: 3
Food: 5
Service: 4
Was stuck in the drive through for over 30 minutes, whole place looked like it was being ran by 2 teenagers who were standing around the whole time. $8 item was missing and multiple mistakes made and instructions not followed. Very disappointed
Atmosphere: 5
Food: 2
Service: 2
This is what you get, what a ripoff!’ STAY FAR AWAY FROM THE ELM ROAD STORE!!!
Atmosphere: 1
Food: 1
Service: 1
We waited 45 minutes and still left without any food. It was terrible
Service: 1
Was the best dinning experience at Taco Bell today thank you money Mike for making this experience wonderful. He was professional , gentle friendly . he give the best customer service.
Atmosphere: 5
Food: 5
Service: 5
It's typical Taco Bell that I went through the drive-thru this time because I can't stand doing someone else's job at the kiosk when I go inside so I don't do that anymore
Atmosphere: 3
Food: 3
Service: 4
Food is always undercooked and this is the only location where my stomach is annihilated the next day 3rd times a charm and ill never go back
Took my money told me they were out of food never gave me a refund. Showed up to get either my food or money back they said there services were down. I emailed corporate no response. I went back a week later and the manager said she’d call me back and give me a coupon for my order never got a call back. I would advise against any online ordering at this store unless you want your money stolen.
Atmosphere: 1
Food: 1
Service: 1
I just had a very embarrassing moment here! These people should be ashamed of themselves. I was picking up for a delivery and I was told after the second employee asked my why I was there that they supposedly made the order already and someone took it. Ok, so someone comes in and steals the order and leaves the drink sitting here? The employee then continued to make fun of me of how I was speaking and was making "der ,der! " sounds. So they end up "remaking" the order and of course said employee was visually upset about having to make it. He proceeded to walk up front and ask if anyone needed their order taken and a gentleman said that he did and he said" would you mind using the kiosk behind you" and then walked back to the line, continuing to talk about me and the way I was talking to another employee and then at the same time I hear the girl at the drive thru register saying"der!" So they CLEARLY have no issue of making fun of someone with a disability... I hope they pull the footage and see where you two that I'm referring to are doing that and that you are HELD accountable for your actions. I was very nice and not rude to any of you and it's a shame that you felt the need to verbally make fun of me and the way I talk. This happened on 3/16/2025 approximately 4pm.
Atmosphere: 1
Food: 1
I am so tired of my food being made wrong... almost every single time... and unfortunately it's been this way for years now. I'm done having to complain or having to get refunded. I'll be going to Taco Bell on South St from now on...
Restaurantji Recommends
Waited for 30 minutes before we got to the window with one car in front of us. And told us they have no idea how long it would take for our food.
Atmosphere: 1
Food: 1
Service: 1
Today Sunday February 23rd was the worst experience I’ve ever had at this Taco Bell (elm rd) Made a mobile order of 2 luxe boxes and 1 large fry. My large fries were less than empty with none spilled in the bag so I brought it to their attention. Waited around 5 minutes more only for them to give me another fry with just a tad bit more fries and no nacho cheese. Then I open my box to eat my taco at home and I was at this point just laughing at what the taco looked like. Not to mention my box came with a ground beef chalupa instead of a chicken one. Whoever was working kitchen had to have been new because all the food sucked!
Atmosphere: 1
Food: 1
Service: 1
The second picture is what the dipping burritos were supposed to look like. Each time I ate them before this from another Taco Bell, that is what they did look like. No filling in the Chalupas and no filling in the Doritos Locos. This cost us over thirty-three Dollars.
We called tonight to complain on how bad everything we ordered was, the first time either of us has made a complaint in over 50 years of life each.
All the manager had to do was apologize, and send out a gift certificate to try to make it right.
Instead she insulted my wife, by saying the food is not supposed to look like it does in the ads.This should be embarrassing for them, but apparently, its business as usual.
Atmosphere: 1
Food: 1
Service: 1
Use to be good and made with love but now the tacos are gross and made very sloppy and kinda gross. No one really cares anymore. I don't think I finish it cause of how gross it tasted.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Crunch Wraps
Don't have breakfast
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