Looking for a getaway. Look somewhere else. This place has holds little value for their clientele and high value on their profit margins.
D C.
Went to Gatsby's at the Grand Resort for our anniversary. We won't be going back though. While the restaurant was elegant & the service excellent, the food wasn't great. Overpriced steak - husband got the aged ribeye (about $70) and his was ok - I got the NY strip ($45ish?) which I ordered MEDIUM-came out rare, sent it back, came back still raw in the center, went back again, came back well done. 1(*/)_/ The mashed potatoes were STONE cold, told the waitress, got another MP, which were also stone cold. We still tipped the waitress very very well (it wasn't her fault) but we won't be back. (They did have Gluten Free bread which was a plus, & dessert was very good) Food is much better at TARA - and it's not overpriced there, and atmosphere is better. Another thing was we were very dressed up - and although all the men wore jackets as required, most of of the women were dressed down- one had on jeans. And I don't mean jeans that you dress up with a beautiful top, etc either.
Diane W.
I really really wanted to have a great experience here at the spa. I really needed some down time and my favorite "me" thing to do is go to a fantastic spa with a wonderful service . While the facility is lovely, the quality of the services leaves much to be desired . Upon arriving they show you the locker room and you get changed into robe and slippers and then go into what would be considered or thought to be a relaxation area prior to your services / coffee, water and snacks are available which is a nice touch . There was much hustle and bustle of the staff going through this area / changing sheets / transporting supplies etc through this room - I thought it was kind of odd and somewhat distracting but not terrible . I arrived at 9:40 for a 10:00 appointment but was still in the "sitting room" until 10:15 - so the service didn't start on time - nobody let me know what was going on / but still - not that big of a deal . I booked a body scrub which was maybe a "6" out of 10. The tech was pleasant And the service was ok - I was instructed I could take a shower afterwards since I had a one hour massage scheduled as well . my massage was with Catherine . I had booked a relaxation massage not a deep tissue . I do not like the tech's weight laying on me - I don't want to be jostled around / poked at and I definitely don't want somebody putting pressure on my spine . I would say without a doubt that this was one of the worst - maybe THE worst massage I've ever had (and I've had many massages ). She was never in the muscle - just had her weight pressed on me the whole time - palming my skin with a repeated "petting " motion that was painful at the same time because she was pressing so hard she was stretching my skin everywhere - she was pinching me - she was on my spine back and forth - at one point she just forcefully pressed my hips so hard that my back felt like it snapped out of place and is STILL hurting . The final straw was when she repeatedly pinch my leg because she was pressing so hard . My muscles were never massaged - just a lot of pressure on my skin . I stopped the massage and told her i didn't like her style - it wasn't for me. and I was halting the massage . She said in a crappy tone "are you a licensed massage therapist "? I said I am not but I know what I like and this isn't it . She was totally defensive and acted like a jerk . I will NEVER step foot back in the place . It's overrated - the pricing I believe was in line with the area - but then again I paid for nothing . I did pay for both of my services and I tipped the girl who did my exfoliating scrub . The girl at the front desk was nice and did ask if I wanted to have the number for the spa director but I really didn't - I'm not going back there so it really doesn't matter . Had "Catherine " been more professional when i stopped the massage I would not be writing this review right now . This is the way of customer service in 2024- it doesn't exist and that's why I will never set foot in the place again . Businesses wonder why they are losing business ....this is why. If there is ever an instance where the customer is right it's in their own personal preference of a massage .
ChrisD
Everything about our experience was amazing. Service was excellent, food was delicious and at the right temperature, and drinks were on point. If all that wasnt enought, the place is beautiful!!We cannot wait to go back.
Dean E.
The food was phenomenal, the wait staff was professional and very efficient. It was a dining experience and I enjoyed it more than I thought I would. I have to give a shout out to the chef the food was really really phenomenal!!!
Leanna R.
On August 17, 2021 at The Grand Resort Hotel and Spa in Warren, Ohio I was sexually assaulted by the massage therapist Daniel Sharfal, during a couples massage with my wife. We reported the assault to EVERYONE at the hotel, Including the general manager Kelli Denman, who allegedly "passed this information along to appropriate department heads". I was told by the spa director, Penni Mokros, that "nothing could have happened" because "there was no disruption in service and if something did happen I should have just got up and left." Shortly after returning home I reported the incident to the Ohio state licensing board.November 2022 the attorney general's office calls me -they have filed action against Daniel because ANOTHER report (assault)was made against him and they are pursuing action against his license. He is still employed at the Grand Resort Spa and hotel. February 3rd, 2023 While I am at the Ohio Board at Daniels licensing hearing, along with the other said victim, Spa manager Penni was reported to have handled the situation in August by calling the massage therapists for a meeting and stating "it's just dykes who don't like men"There is no formal ruling yet by the board but I will not be silent in wait. This man continues to be employed! I am here to warn fellow women. This should not happen to one more person. The hotel & the spa handled this situation with an incredible amount of discrimination and negligence.
LAURIE L.
I am giving 4 stars because of the staff...We stayed in this hotel twice, once last year on our way cross country, and the same this year. The hotel, although somewhat dated is very comfortable and suited our needs. The best part of the hotel was the staff....they are incredible! There was never any hesitation about anything that we requested, the fellow at the front desk was wonderful and accommodating. We ate at the hotel, (Atrium), it was okay...we were just happy that we didn't have to get back in the car to search for food. This hotel is worth going 10 mi off the interstate just so you don't have to go to a third or fourth rate hotel for not much more money, and they take dogs which is a bonus!
Jim E.
We are staying here as I type this. Tried to take the kids to dinner and got kicked to the curb and passed on like 4 times only to end up eating at the bar table. The wine director was the first employee to go out of his way to get rid of us and escort us to another dining area which passed us on to another.Next we tried to hit the the range golf balls at like 730pm (2hrs before sunset) and everything is closed. Really, I thought this was a resort in the summertime??I got the feeling they dont like kids or non members. We played some games and I had a bartender tell me they are trying to turn this into an adults only resort which confirmed my experience. We won't return here because we were treated like pondscum, not potential future members. Shame on the management here what a joke.
Ryan Silbaugh
Very good food and very reasonable for a resort. Atmosphere and service was also great. We really enjoyed our dining experience while we were staying there. We also ordered pizza one night for room service that was also reallu good!Kid-friendliness: Great kids menu and very reasonable.Parking: During dinner hours parking can be kind of difficult but that wouldnt stop me from going.
Atmosphere: 5
Food: 5
Service: 5
Andy chinchic
Beautiful atmosphere and the food never disappoints. Service can be hit or miss but always enjoyable!
HORRIBLE!!!!! I usually love to eat at the atrium. I am also a member and swim here frequently . The servers are absolutely fantastic!! The only problem I have with the restaurant is that the one manager, I didn't catch his name. He has glasses and like ginger hair. He looks like a skinny amish guy. He is so rude and needs an attitude check. Never had an experience so bad here!!! Do better!
Kristin P.
If I could give 0 stars I would. Yes, the resort is gorgeous. Yes, it's overpriced. No, it's not worth it. It fell short on more than one category but I'm going to focus on the spa. I scheduled a 90 minute deep tissue massage. After standing in the waiting area (because all the seats were taken, super relaxing) I was finally called back as "Kaseys friend" because the front desk and therapist weren't capable of communicating. Super professional. What I received was nothing short of getting oil rubbed around for 90 minutes. I told my therapist, Allen, I'd like it firmer to no avail. I won't go into detail but it was hands down one of the worst massages I've ever had. While checking out not one person asked how everything was. Frustrated, I decided I would wait to tell a manager about my experience. The manager, Penny, called me the next day. After talking in circles, she was nothing short of dismissing my feelings and experience, offering a 10% discount on my next massage. Lol. Insulted and beside myself I decided to end the call as it wasn't going anywhere. I'm not interested in ever going back. As a director, Penny displayed the most pathetic customer service that I've ever received in my entire life. Had she have heard me or even empathized an ounce, I wouldn't be writing this. The entire staff can benefit from some customer interaction training. Overall, I can say this is a place that I would not recommend. Learn some customer service skills Penny.
david hargraves
Always enjoy a meal here. We try to get a table overlooking the Roman Bath. Light and bright. A good menu balanced with traditional fare. Rueben always delivers. Their Caesar salad with added anchovies is one of my favorites. The meatball appetizer is huge and absolutely must be tried.
Rechelle W.
I would have loved to give a 5 star; however, the food was lack luster and several meals were complimentary because of it. The customer service was outstanding and the staff tried hard to make it right. We purchased the ladies night package for my mom's birthday and we had a fabulous time. The spa services are great; I enjoyed the "body polish" service. The accommodations are nice. I will go back again, hopefully the food experience will be better.
Stacie S.
What a lovely stay on the border of Ohio and PA. A small getaway right in the middle of a small suburb. Great food at their restaurants. Very clean atmosphere. Indoor pool is large and warm. Outdoor adult only, Roman bath pool is 90degrees and super unique. Rooms were comfy and staff was kind. Worth the weekend getaway!
Looking for a getaway. Look somewhere else. This place has holds little value for their clientele and high value on their profit margins.
Went to Gatsby's at the Grand Resort for our anniversary. We won't be going back though. While the restaurant was elegant & the service excellent, the food wasn't great. Overpriced steak - husband got the aged ribeye (about $70) and his was ok - I got the NY strip ($45ish?) which I ordered MEDIUM-came out rare, sent it back, came back still raw in the center, went back again, came back well done. 1(*/)_/ The mashed potatoes were STONE cold, told the waitress, got another MP, which were also stone cold. We still tipped the waitress very very well (it wasn't her fault) but we won't be back. (They did have Gluten Free bread which was a plus, & dessert was very good) Food is much better at TARA - and it's not overpriced there, and atmosphere is better. Another thing was we were very dressed up - and although all the men wore jackets as required, most of of the women were dressed down- one had on jeans. And I don't mean jeans that you dress up with a beautiful top, etc either.
I really really wanted to have a great experience here at the spa. I really needed some down time and my favorite "me" thing to do is go to a fantastic spa with a wonderful service . While the facility is lovely, the quality of the services leaves much to be desired . Upon arriving they show you the locker room and you get changed into robe and slippers and then go into what would be considered or thought to be a relaxation area prior to your services / coffee, water and snacks are available which is a nice touch . There was much hustle and bustle of the staff going through this area / changing sheets / transporting supplies etc through this room - I thought it was kind of odd and somewhat distracting but not terrible . I arrived at 9:40 for a 10:00 appointment but was still in the "sitting room" until 10:15 - so the service didn't start on time - nobody let me know what was going on / but still - not that big of a deal . I booked a body scrub which was maybe a "6" out of 10. The tech was pleasant And the service was ok - I was instructed I could take a shower afterwards since I had a one hour massage scheduled as well . my massage was with Catherine . I had booked a relaxation massage not a deep tissue . I do not like the tech's weight laying on me - I don't want to be jostled around / poked at and I definitely don't want somebody putting pressure on my spine . I would say without a doubt that this was one of the worst - maybe THE worst massage I've ever had (and I've had many massages ). She was never in the muscle - just had her weight pressed on me the whole time - palming my skin with a repeated "petting " motion that was painful at the same time because she was pressing so hard she was stretching my skin everywhere - she was pinching me - she was on my spine back and forth - at one point she just forcefully pressed my hips so hard that my back felt like it snapped out of place and is STILL hurting . The final straw was when she repeatedly pinch my leg because she was pressing so hard . My muscles were never massaged - just a lot of pressure on my skin . I stopped the massage and told her i didn't like her style - it wasn't for me. and I was halting the massage . She said in a crappy tone "are you a licensed massage therapist "? I said I am not but I know what I like and this isn't it . She was totally defensive and acted like a jerk . I will NEVER step foot back in the place . It's overrated - the pricing I believe was in line with the area - but then again I paid for nothing . I did pay for both of my services and I tipped the girl who did my exfoliating scrub . The girl at the front desk was nice and did ask if I wanted to have the number for the spa director but I really didn't - I'm not going back there so it really doesn't matter . Had "Catherine " been more professional when i stopped the massage I would not be writing this review right now . This is the way of customer service in 2024- it doesn't exist and that's why I will never set foot in the place again . Businesses wonder why they are losing business ....this is why. If there is ever an instance where the customer is right it's in their own personal preference of a massage .
Everything about our experience was amazing. Service was excellent, food was delicious and at the right temperature, and drinks were on point. If all that wasnt enought, the place is beautiful!!We cannot wait to go back.
The food was phenomenal, the wait staff was professional and very efficient. It was a dining experience and I enjoyed it more than I thought I would. I have to give a shout out to the chef the food was really really phenomenal!!!
On August 17, 2021 at The Grand Resort Hotel and Spa in Warren, Ohio I was sexually assaulted by the massage therapist Daniel Sharfal, during a couples massage with my wife. We reported the assault to EVERYONE at the hotel, Including the general manager Kelli Denman, who allegedly "passed this information along to appropriate department heads". I was told by the spa director, Penni Mokros, that "nothing could have happened" because "there was no disruption in service and if something did happen I should have just got up and left." Shortly after returning home I reported the incident to the Ohio state licensing board.November 2022 the attorney general's office calls me -they have filed action against Daniel because ANOTHER report (assault)was made against him and they are pursuing action against his license. He is still employed at the Grand Resort Spa and hotel. February 3rd, 2023 While I am at the Ohio Board at Daniels licensing hearing, along with the other said victim, Spa manager Penni was reported to have handled the situation in August by calling the massage therapists for a meeting and stating "it's just dykes who don't like men"There is no formal ruling yet by the board but I will not be silent in wait. This man continues to be employed! I am here to warn fellow women. This should not happen to one more person. The hotel & the spa handled this situation with an incredible amount of discrimination and negligence.
I am giving 4 stars because of the staff...We stayed in this hotel twice, once last year on our way cross country, and the same this year. The hotel, although somewhat dated is very comfortable and suited our needs. The best part of the hotel was the staff....they are incredible! There was never any hesitation about anything that we requested, the fellow at the front desk was wonderful and accommodating. We ate at the hotel, (Atrium), it was okay...we were just happy that we didn't have to get back in the car to search for food. This hotel is worth going 10 mi off the interstate just so you don't have to go to a third or fourth rate hotel for not much more money, and they take dogs which is a bonus!
We are staying here as I type this. Tried to take the kids to dinner and got kicked to the curb and passed on like 4 times only to end up eating at the bar table. The wine director was the first employee to go out of his way to get rid of us and escort us to another dining area which passed us on to another.Next we tried to hit the the range golf balls at like 730pm (2hrs before sunset) and everything is closed. Really, I thought this was a resort in the summertime??I got the feeling they dont like kids or non members. We played some games and I had a bartender tell me they are trying to turn this into an adults only resort which confirmed my experience. We won't return here because we were treated like pondscum, not potential future members. Shame on the management here what a joke.
Very good food and very reasonable for a resort. Atmosphere and service was also great. We really enjoyed our dining experience while we were staying there. We also ordered pizza one night for room service that was also reallu good!Kid-friendliness: Great kids menu and very reasonable.Parking: During dinner hours parking can be kind of difficult but that wouldnt stop me from going.
Atmosphere: 5
Food: 5
Service: 5
Beautiful atmosphere and the food never disappoints. Service can be hit or miss but always enjoyable!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Wings
Restaurantji Recommends
HORRIBLE!!!!! I usually love to eat at the atrium. I am also a member and swim here frequently . The servers are absolutely fantastic!! The only problem I have with the restaurant is that the one manager, I didn't catch his name. He has glasses and like ginger hair. He looks like a skinny amish guy. He is so rude and needs an attitude check. Never had an experience so bad here!!! Do better!
If I could give 0 stars I would. Yes, the resort is gorgeous. Yes, it's overpriced. No, it's not worth it. It fell short on more than one category but I'm going to focus on the spa. I scheduled a 90 minute deep tissue massage. After standing in the waiting area (because all the seats were taken, super relaxing) I was finally called back as "Kaseys friend" because the front desk and therapist weren't capable of communicating. Super professional. What I received was nothing short of getting oil rubbed around for 90 minutes. I told my therapist, Allen, I'd like it firmer to no avail. I won't go into detail but it was hands down one of the worst massages I've ever had. While checking out not one person asked how everything was. Frustrated, I decided I would wait to tell a manager about my experience. The manager, Penny, called me the next day. After talking in circles, she was nothing short of dismissing my feelings and experience, offering a 10% discount on my next massage. Lol. Insulted and beside myself I decided to end the call as it wasn't going anywhere. I'm not interested in ever going back. As a director, Penny displayed the most pathetic customer service that I've ever received in my entire life. Had she have heard me or even empathized an ounce, I wouldn't be writing this. The entire staff can benefit from some customer interaction training. Overall, I can say this is a place that I would not recommend. Learn some customer service skills Penny.
Always enjoy a meal here. We try to get a table overlooking the Roman Bath. Light and bright. A good menu balanced with traditional fare. Rueben always delivers. Their Caesar salad with added anchovies is one of my favorites. The meatball appetizer is huge and absolutely must be tried.
I would have loved to give a 5 star; however, the food was lack luster and several meals were complimentary because of it. The customer service was outstanding and the staff tried hard to make it right. We purchased the ladies night package for my mom's birthday and we had a fabulous time. The spa services are great; I enjoyed the "body polish" service. The accommodations are nice. I will go back again, hopefully the food experience will be better.
What a lovely stay on the border of Ohio and PA. A small getaway right in the middle of a small suburb. Great food at their restaurants. Very clean atmosphere. Indoor pool is large and warm. Outdoor adult only, Roman bath pool is 90degrees and super unique. Rooms were comfy and staff was kind. Worth the weekend getaway!