Dunkin'
4959 Richmond Rd, Warrensville Heights
(216) 292-0455
Recent Reviews
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Food was cold and sloppy
Food: 1
How do you mess up a coffee order so badly?? Literally didn't add any if the flavor shots that I specifically asked for. This is just pure ignorance purposely ignoring what the customer asked for
Atmosphere: 1
Food: 1
Service: 1
Two days in a row not having chocolate frosted donuts. Was told they were not shipped to them. I thought the donuts were made at the locations. I guess you learn something new every day.
Food: 1
Place is absolutely terrible. It’s run by an Indian group who doesn’t even understand how to run it. They have mixed up my order multiple times. The lady at the intercom barely can speak English. On top of not properly cooking and toasting the breakfast sandwich’s. Learn how to operate the place
Not sure why every dunkin makes drinks different.
Atmosphere: 4
Food: 2
Service: 4
I had to come on here and give these people a 5 star review. If there were more stars I would give it to them. They are always beyond nice, always smiling and super friendly. The food is always very fresh and nothing is ever wrong with my order. They are super fast and just absolutely amazing even when it’s morning and it is super busy they get everybody out very quickly and everything is always correct. It is very nice to see a smiling face and amazing customer service in the morning Or basically anytime during the day. They absolutely deserve 10 stars. Best Dunkin’ Donuts I’ve ever been to. I never do a lot of reviews, but they absolutely deserve it.
Atmosphere: 5
Food: 5
Service: 5
I always get a mocha coconut Frappuccino, and it is absolutely amazing
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Maple Sugar Bacon Breakfast Sandwich
Extremely fast service!
Food: 4
Service: 5
The people there were very kind and had service with a smile. Food was great and coffee was great. Give them a raise.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel
The ac was broken the day we were there, but the service and taste was exceptional!!! So much so that I came back for a second French Vanilla Hot Latte.
Atmosphere: 3
Food: 5
Service: 5
Restaurantji Recommends
Picked up some ice cream in the quart size Strawberry shortcake and Black walnut and butter pecan.
Atmosphere: 5
Service: 5
Recommended dishes: Assorted Half Dozen or Dozen Donuts
This place is horrible do not eat or drink here ! They have ants ? in there cups my cousin an her kids father drank two ice coffees filled with bugs ! I warn you they are owned by dirty ppl who wash out the cups they use I personally know because I was a former employee! Years ago
Staff has Superior Customer Service skills. The donuts were fresh right from the oven. Floors were very clean .This location seemingly takes pride in all they do!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Donuts
As I checked my order at the drive though, the cashier actually stopped and asked me if everything was okay with my order. A common courtesy that barely anyone does before moving in to the next person in line and you having to sit there waiting if there is a mistake.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Croissant
for Baskin-Robbins Jamaica almond fudge I paid $8.99 last time they tried to charge me $10.29 and I walked the way the parking lot was all broken up. I will never come to this place ever again and the people that work there I couldn't even understand what they were saying
Atmosphere: 1
Food: 1
Service: 1
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