Five Guys

4025 Richmond Rd H, Warrensville Heights
(216) 360-8888

Recent Reviews

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Jessica Taylor

Best fast food restaurant in the area, consistent, orders are always correct, super friendly staff, and they make everything easy for you. It’s clean all the time and they always wait until you’re there to make your fries so they are fresh.

Atmosphere: 5

Food: 5

Service: 5

Amy

Go to 5 days and McDonald's. That's crazy. They're high prices. Everywhere?

Atmosphere: 5

Food: 5

Service: 4

Gary D Riccelli

Good food fast

Atmosphere: 5

Food: 5

Service: 5

Robin Wilson

I'm never disappointed. Are there people complain about how high their prices are I don't mind paying if I'm satisfied

Atmosphere: 5

Food: 5

Service: 5

Terri

Watch your order to make sure it's correct. I ordered a cheesedog and fries. Got a cheesburger. When I went back to the counter to get it corrected I asked for fresh fries. She gave me my refund and correct charge for the dog but turned around and charged me for another order of fries Got a refund on that as well, but the emoyees should really pay attention to what the customer is saying. What a total waste of time as overall i had to wait for two orders.
Also not friendly staff. No smiles...they just look miserable.
Won't be back to this location

Atmosphere: 1

Food: 1

Service: 1

Robert Bazzy

Good hamburgers and fries, but a little pricey for a family of 5. We needed a quick meal that tasted good, so this checked all the boxes. Also right next to the hotel we stayed at.

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Hamburger, Little Hamburger, Large Fries

S. P.

This is a great Five Guys with not a lot of people. The service was fast and they gave us lots of fries. It’s tucked back off the road. Plenty of parking

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheeseburger, Hamburger

Jeanie McCalep

I placed my order before three other people. Which was nothing special. I could not understand how they received their orders before me. There was a lot of talking going and confusion going on. Everyone have their order and left. I'm still waiting, and once I arrived home, the was not made the way I requested. It was actually nasty.

Atmosphere: 2

Food: 1

Service: 1

Mel Do

Floors were exceptionally greasy. Staff was friendly and welcoming. Food was great. I love that they make their french fries from scratch daily.

Atmosphere: 2

Food: 5

Service: 5

Ash Wren

Great shakes, burgers, and fries what else could you ask for?

Atmosphere: 3

Food: 5

Service: 5

Ashanti Jones

5 guys is cool, my daughter and I love the shakes

Atmosphere: 4

Food: 5

Service: 5

Stephen W

Friendly staff, delicious food. Pricey, but you get what you pay for and the food was delicious.

Atmosphere: 5

Food: 5

Service: 5

Kelli Williams

I go to five guys often and every time I go in I ask for a bag to get peanuts but today I went and the cashier and manager on duty said I couldn't get a bag for peanuts I am not the only one she told that I feel as much as you pay for food you should get as many nuts that you want and her attitude sucks and they made my burger wrong I visited the one in warrensville ohio

Atmosphere: 1

Food: 4

Service: 1

Recommended dishes: Double Bacon Cheeseburger, Cheeseburger

Matthew Piccioni

Worst five guys I’ve ever been to 🫱🏼‍🫲🏻

Atmosphere: 1

Food: 1

Service: 1

KingDring

Just got off the phone with the manager. She told me it was MY fault I didn’t order my food correctly. We ordered two separate meals. I only got one. And she kept insisting it was my fault and said it was ordered for pickup. The app says delivery… and she’s gonna say it was for pickup. Saying it was our fault we didn’t get our food. Absolutely the worst customer service. They’re lazy and always do orders wrong. 100% of the time. Terrible manager she should be fired. Lazy ahhhh woman

Food: 1

Service: 1

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