The ladies here are sweet. This day in particular I was doing a door dash order, pick up was for 3 drinks and a breakfast sandwich. I got there, there was a bag of sandwiches and 7 drinks. The lady hands me the order and I'm thinking..... 🤔 Did they add on in the last few minutes, so I leave with the order and have to turn around to go back to the store because the order was wrong. I caught the mess up, called the store, informed them and my customer what happened. They put two separate orders together and didn't verify. I was not offered anything for catching the mistake, it was 7 sandwiches, a muffin and multiple drinks they would have been out of had I not caught the mess up. They opened the drinks after they were sealed and then resealed them and handed them to another person waiting for the order. Sent them back out of the store just like that. No remakes, no token of appreciation for the person that caught the mistake just... Eh it happens and have a good day.
Before the haters are all booing in the back, I really enjoy Biggby! I like their options of both caffeinated and non caffeinated, I enjoy their breakfast sandwiches and the cups... Oh my goodness those could get you into trouble. What I'm saying is if someone is being honest, you as a business should be willing to reciprocate that kindness and at least offer a token of appreciation.
Brendon Paquet
Night crew is a bunch of high ass kids with no filter they need an adult
Crystal Marie
You can't have two of your grumpiest employees both opening at the same time. That makes for a terrible start to your customer's day. And honestly, it's exhausting going in there wondering what sort of attitude you're going to get. While the coffee might be consistent, I'll take my chances at Napoleon, where it might not always taste the same, but the people are always wonderful first thing in the morning.
Christine Estel
The employees weren't happy greeting me. The lobby wasn't clean either. They gossiped about their boss while making my latte. There was no engagement with me while I waited for my coffee. The service counter wasn't clean. Also, I was the only customer in the store. All around poor experience.
brian crayton
Thank you Isaac for stepping up and making my regular drink i get on point!! I had had problems getting others to do what your doing and it seemed like everyone else acted as if they were annoyed when I would not except there drink and tell them to remake it. I even had to stop going to bigby for some time.Now if you don't mind teach your coworkers.Thank you very much it's nice to be able to enjoy going to bigby again.Thank you,Thank you,Thank you.
Malorie Yagelski
The girls working were super sweet and personable, making conversation with everyone while they were waiting on their drinks. Clean and fast service.
Atmosphere: 5
Service: 5
kd8zke Myers
I just wanted a simple cup of decaff coffee. Couldn't get that. Way too complicated for this simple person. Not sure what i ended up with, but it sure tasted good.
Nadia Bailey
Alisha, Emily, Erica and Tiffany work together crazy well. We're down for geobash and we thought this was a rush from packing day and they were moving so effortlessly and getting people out as fast at they were coming in. Turns out this is the normal rush, and that's why it's so natural. If this is their normal, I hope these girls get their money!
Always a pleasant stop for a good drink (hot or cold)
Atmosphere: 4
Food: 3
Service: 5
Lorrie Miller
Their internet happened to be down. However, they did a great job working with what they had
Atmosphere: 5
Food: 4
Service: 5
Travis Sutton
Awesome menu good selection. Would love to see Boba coffee and teas some day on the menu!
Atmosphere: 5
Food: 5
Service: 5
prinsessxena
Came in to get a coffee for my mother and everything was okay until you could hear the two girls that was working whisper I didn’t tip… however I did and she just did not see it. That is behold low of the staff to do this.
Atmosphere: 1
Food: 5
Service: 3
Mark Richard
We were traveling and my wife needed a latte.I looked at the map and saw this store.I went in and they were very helpful.Not like the Star place that seems to talk down to older people.My wife said it was perfect.
The ladies here are sweet. This day in particular I was doing a door dash order, pick up was for 3 drinks and a breakfast sandwich. I got there, there was a bag of sandwiches and 7 drinks. The lady hands me the order and I'm thinking..... 🤔 Did they add on in the last few minutes, so I leave with the order and have to turn around to go back to the store because the order was wrong. I caught the mess up, called the store, informed them and my customer what happened. They put two separate orders together and didn't verify. I was not offered anything for catching the mistake, it was 7 sandwiches, a muffin and multiple drinks they would have been out of had I not caught the mess up. They opened the drinks after they were sealed and then resealed them and handed them to another person waiting for the order. Sent them back out of the store just like that. No remakes, no token of appreciation for the person that caught the mistake just... Eh it happens and have a good day.
Before the haters are all booing in the back, I really enjoy Biggby! I like their options of both caffeinated and non caffeinated, I enjoy their breakfast sandwiches and the cups... Oh my goodness those could get you into trouble. What I'm saying is if someone is being honest, you as a business should be willing to reciprocate that kindness and at least offer a token of appreciation.
Night crew is a bunch of high ass kids with no filter they need an adult
You can't have two of your grumpiest employees both opening at the same time. That makes for a terrible start to your customer's day. And honestly, it's exhausting going in there wondering what sort of attitude you're going to get. While the coffee might be consistent, I'll take my chances at Napoleon, where it might not always taste the same, but the people are always wonderful first thing in the morning.
The employees weren't happy greeting me. The lobby wasn't clean either. They gossiped about their boss while making my latte. There was no engagement with me while I waited for my coffee. The service counter wasn't clean. Also, I was the only customer in the store. All around poor experience.
Thank you Isaac for stepping up and making my regular drink i get on point!! I had had problems getting others to do what your doing and it seemed like everyone else acted as if they were annoyed when I would not except there drink and tell them to remake it. I even had to stop going to bigby for some time.Now if you don't mind teach your coworkers.Thank you very much it's nice to be able to enjoy going to bigby again.Thank you,Thank you,Thank you.
The girls working were super sweet and personable, making conversation with everyone while they were waiting on their drinks. Clean and fast service.
Atmosphere: 5
Service: 5
I just wanted a simple cup of decaff coffee. Couldn't get that. Way too complicated for this simple person. Not sure what i ended up with, but it sure tasted good.
Alisha, Emily, Erica and Tiffany work together crazy well. We're down for geobash and we thought this was a rush from packing day and they were moving so effortlessly and getting people out as fast at they were coming in. Turns out this is the normal rush, and that's why it's so natural. If this is their normal, I hope these girls get their money!
Atmosphere: 5
Food: 5
Service: 5
The service blows
Atmosphere: 1
Food: 1
Service: 1
The service blows
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Always a pleasant stop for a good drink (hot or cold)
Atmosphere: 4
Food: 3
Service: 5
Their internet happened to be down. However, they did a great job working with what they had
Atmosphere: 5
Food: 4
Service: 5
Awesome menu good selection. Would love to see Boba coffee and teas some day on the menu!
Atmosphere: 5
Food: 5
Service: 5
Came in to get a coffee for my mother and everything was okay until you could hear the two girls that was working whisper I didn’t tip… however I did and she just did not see it. That is behold low of the staff to do this.
Atmosphere: 1
Food: 5
Service: 3
We were traveling and my wife needed a latte.I looked at the map and saw this store.I went in and they were very helpful.Not like the Star place that seems to talk down to older people.My wife said it was perfect.
Atmosphere: 4
Food: 4
Service: 5
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