Overcharged for food. They couldn't understand I wanted a footlong pepperoni roller. Priced at $2 but charged $3. It's not a big deal but it's not right. Was no point trying to explain something to someone who can't speak English.
Paul Cooper
Went there 28 minutes from closing and they had lock the door and the driver thur they wouldn't even answer after 3 knock on the window
Tirth Patel
Great service, great prices and excellent temp inside the store
Atmosphere: 5
Food: 5
Service: 5
Deahna Straughn
New owners don't who how to make the food. Where did all the other employees go?
Atmosphere: 2
Food: 2
Service: 2
Patty Sparks
Was over charged. Was charged for a foot long and ordered a 6 inch. Double meat which was also for a foot long. Staff had a difficult time trying to figure out how much they owed me. Just took the difference from a foot long to a six inch and forgot the double meat charge.
Atmosphere: 4
Food: 4
Service: 1
Caitlyn Burton
I have went here plenty of times before with no issue. But last time I went in the two behind the counter were speaking a language I could not understand which to me is very rude. When I asked for bacon I got one slice on a footlong sub. The food wasn't bad but wasn't exactly what I asked for. My main complaint would be on the service.
Atmosphere: 1
Food: 3
Service: 1
Melanie Robinson
Employees wasn't very friendly
Stephanie Jones
I had not been to this location before. I am glad I read the reviews after I went. LOL I actually only got on to put how awesome the staff was and the food was spot on to what I ordered and expected. I know with as many toppings dealt with at Subway I can see how it could easily get mixed up. My order was done properly, timely, professionally along with a very kind young man that made my order just as I asked and did it with a smile! He was very kind. I will be back! Thank you!
Samantha Keller
This is twice now we’ve been to this location. First being my sub wasn’t toasted when supposed to be toasted. Then today….ordered 4 subs 2 of which was supposed to have lettuce both had no lettuce. 1 was supposed to have honey mustard and chipotle. Only had honey mustard. I chalked the first one up to people make mistakes. Clearly this is an ongoing thing. And someone needs to be managing there workers
Terrible I ordered a chicken salad wrap with lettuce spinach and cucumbers...I basically got maybe a tablespoon of chicken salad and fully loaded with lettuce hardly saw any spinach and there were onions I didn't ask for onions.
Atmosphere: 1
Food: 1
Service: 2
Donald Evans III
Sunday 9/8/2024 1:05 pm Made an online order of double meat Ultimate BMT and churro. Sub did not have double meat. Called the store and the worker was rude and did not want to make it right. So after dealing with her I tried to take a bite of the Churro but it was so rock hard that I could not. Which I didn't even make a complaint about the churro. I know there are mistakes made but I don.t know if this is poor management or quality of workers but I would suggest taking a look at quality control.
Atmosphere: 3
Food: 3
Service: 1
Sherry Hott
Went there Tuesday evening Sept 3,2024. Sat in the Drive Thru for about 10 minutes before order was taken. I ordered footlong Chicken/Bacon Ranch with mixed shredder cheese toasted & a dozen chocolate chip cookies. I get home to eat dinner and there is not 1 piece of Bacon on my sandwich or cheese. Not Happy!!!!
Food: 2
Service: 1
Larry Vernier
Great ordering experience. They were fast and friendly.
Atmosphere: 5
Food: 5
Service: 5
Lisa Dingus
My husband was in the west portsmouth store this evening to pick up dinner since im working late he immediately called me telling me how rude the young girl was behind the counter and how the older lady was trying to help out the young girl had a really bad attitude and he almost walked out due to there disrespectful nature of the younger girl there. we love going there but in the future may choose a different subway to use
Overcharged for food. They couldn't understand I wanted a footlong pepperoni roller. Priced at $2 but charged $3. It's not a big deal but it's not right. Was no point trying to explain something to someone who can't speak English.
Went there 28 minutes from closing and they had lock the door and the driver thur they wouldn't even answer after 3 knock on the window
Great service, great prices and excellent temp inside the store
Atmosphere: 5
Food: 5
Service: 5
New owners don't who how to make the food. Where did all the other employees go?
Atmosphere: 2
Food: 2
Service: 2
Was over charged. Was charged for a foot long and ordered a 6 inch. Double meat which was also for a foot long. Staff had a difficult time trying to figure out how much they owed me. Just took the difference from a foot long to a six inch and forgot the double meat charge.
Atmosphere: 4
Food: 4
Service: 1
I have went here plenty of times before with no issue. But last time I went in the two behind the counter were speaking a language I could not understand which to me is very rude. When I asked for bacon I got one slice on a footlong sub. The food wasn't bad but wasn't exactly what I asked for. My main complaint would be on the service.
Atmosphere: 1
Food: 3
Service: 1
Employees wasn't very friendly
I had not been to this location before. I am glad I read the reviews after I went. LOL I actually only got on to put how awesome the staff was and the food was spot on to what I ordered and expected. I know with as many toppings dealt with at Subway I can see how it could easily get mixed up. My order was done properly, timely, professionally along with a very kind young man that made my order just as I asked and did it with a smile! He was very kind. I will be back! Thank you!
This is twice now we’ve been to this location. First being my sub wasn’t toasted when supposed to be toasted. Then today….ordered 4 subs 2 of which was supposed to have lettuce both had no lettuce. 1 was supposed to have honey mustard and chipotle. Only had honey mustard. I chalked the first one up to people make mistakes. Clearly this is an ongoing thing. And someone needs to be managing there workers
Sandwiches were fresh with plenty of topping!
Food: 5
Service: 5
Recommended dishes: Rotisserie-Style Chicken, Grilled Chicken
Restaurantji Recommends
Terrible I ordered a chicken salad wrap with lettuce spinach and cucumbers...I basically got maybe a tablespoon of chicken salad and fully loaded with lettuce hardly saw any spinach and there were onions I didn't ask for onions.
Atmosphere: 1
Food: 1
Service: 2
Sunday 9/8/2024 1:05 pm
Made an online order of double meat Ultimate BMT and churro. Sub did not have double meat. Called the store and the worker was rude and did not want to make it right. So after dealing with her I tried to take a bite of the Churro but it was so rock hard that I could not. Which I didn't even make a complaint about the churro. I know there are mistakes made but I don.t know if this is poor management or quality of workers but I would suggest taking a look at quality control.
Atmosphere: 3
Food: 3
Service: 1
Went there Tuesday evening Sept 3,2024. Sat in the Drive Thru for about 10 minutes before order was taken. I ordered footlong Chicken/Bacon Ranch with mixed shredder cheese toasted & a dozen chocolate chip cookies. I get home to eat dinner and there is not 1 piece of Bacon on my sandwich or cheese. Not Happy!!!!
Food: 2
Service: 1
Great ordering experience. They were fast and friendly.
Atmosphere: 5
Food: 5
Service: 5
My husband was in the west portsmouth store this evening to pick up dinner since im working late he immediately called me telling me how rude the young girl was behind the counter and how the older lady was trying to help out the young girl had a really bad attitude and he almost walked out due to there disrespectful nature of the younger girl there. we love going there but in the future may choose a different subway to use
Dietary restrictions: would love more soup
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Subway Club
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