Freddy's Frozen Custard & Steakburgers

Ordered at pickup window . Ordered steak burger lettuce , pickle only. Got home after not looking in bag and had a steak burger with mustard and cheese. My wife wanted to try it again after multiple mistakes . If we've gone 5 times the order has been wrong every time. Time for someone to step up and figure out why this place has gone so bad . Manager stated she just took over store to fix it and would email some coupons to take of issue. Surprise nothing sent going on 3 weeks .

Food: 1

Service: 1

Delicious food cooked to order+fast friendly service=FREDDY'S!!!

At Freddy's finding something you want is never an issue. The only problem is finding the will power to not purchase some of everything. Freddy's offers: burgers, chicken sandwiches and strips, chili dogs, fries, onion rings, kettle chips, shakes, frozen custard, and so much more. Hurry up, and see for yourself. Whatever you do, don't forget the fry sauce.

Atmosphere: 5

Food: 5

Service: 5

Smashed food, haphazardly placed together, lettuce that I didn't want on the food placed on the food anyway. It's not terribly difficult to pay attention and get anorder correct.

Atmosphere: 2

Food: 2

Service: 2

By far the worst Freddy’s experience I’ve ever had. Hadn’t been to this location in a couple years, and after tonight, I don’t know whether or not I’ll go back. The dining room was filthy, as well as the restrooms, the soda machines were all out of syrup aside from the lemonade and fruit punch, and there was no ice in the machine. The area underneath the fountains was also full of ice from people dumping out their cups after finding out there was no syrup in the machine. We were never even given a heads up about the lack of soda when our order was taken. There were no wrapped straws near the drink fountain, only bendy straws that didn’t even really fit the cups that they have. I asked for cheese curds with my meal and received maybe 10 cheese curds in total. When I asked for marinara sauce for the cheese curds, they told me they were out. Overall, not a very good experience, and I’m not really one to complain about service.

Atmosphere: 1

Food: 2

Service: 1

Had the worst experience tonight! The pop machine in the dining room had no syrup, so everyone kept dumping their ice out in the machine and it was piled up and overflowing into the floor. There were no sanitary wrapped straws. It looked like someone had went to the dollar store and got a pack of neon ones, and threw them in the bin. My order was missing tomato on 2 items, so I don’t know if they were just out or just screwed up my order. One of the workers kids was there, and she was more concerned with her than the 100% amount of dirty tables in the dining room. Many times there were no workers present at the main register or the drive thru. Funny, when the whole restaurant was in complete disarray. Whoever is running the place is running it right into the ground

Atmosphere: 1

Food: 2

Service: 1

As soon as my wife and I walked in we knew something was off. For a Friday night it was slow. I have to say our food come out fast, hot and tasted good. Then it just went down hill. Only fountain drink that had syrup was fruit punch. The fountain drink area was full of ice from people dumping out flat drinks. As soon as we sat down they started playing music in the back. It was louder then the music being pipped in. That killed the atmosphere. The tables were dirty and the trash was overflowing. They had enough people working but no one was taking out the trash or cleaning the tables. One of the employees had her child with her. Her child was in the dinning area and the employee would come out and check on her.

Atmosphere: 1

Food: 4

Service: 1

Recommended dishes: Single Steakburger, Patty Melt

My friend and I wanted to try Freddy’s for the first time and we had probably one of the worst experiences. We each placed mobile orders through the app. The app notified us and told us our order was ready. We looked at the mobile pickup counter, nothing. The custard pickup, nothing. We were both very confused. About 30 minutes later we ended up finally getting our food after being very confused on where to pick it up at. We first get our food, wait another 10 minutes for our custard, then we have to go up to the counter and ask a staff member for cups for our drinks. I waited another 10 minutes in line for that and was completely ignored by the young gentlemen working the front counter. The staff members seemed like they had no idea what they were doing and it seemed as if their wasn’t a manager on duty willing to help customers and figure out why orders are taking awhile. Also the tables didn’t seemed as if they were getting wiped frequently and overall the lobby was kind of messy. I think it is safe to say that my friend and I will not be returning due to this very poor experience.

Atmosphere: 2

Food: 3

Service: 1

I really do like the food here would probably eat here a lot more often.But it takes so dang, long to get your order.It's crazy

Food: 5

Service: 5

I don't eat here! I often come here for deliveries. What I don't like here is the terrible smell, it's not clean, and the staff is very slow.

Great place for lunch

Food: 4

Food was excellent. Service was excellent. Floors and tables were filthy.

Atmosphere: 1

Food: 5

Service: 5

Recommended dishes: Single Steakburger

Very good smash burgers!

Atmosphere: 3

Food: 5

Service: 4

Recommended dishes: Single Steakburger

The food was awful the chilli dog I got tasted like it sat in water all day never will I eat here again

Atmosphere: 1

Food: 1

Service: 1

I stopped in at the West Chester location today on Veteran's Day because of the special offered to veterans - I was greeted by the GM Kimberly who was incredible and told me that Freddy himself was a veteran and I did read about the gentleman and I'll be a customer in the future - I got my meal card and though I'll use it soon the place was warm and inviting and I'm looking forward to going as the other reviews show it's fantastic food and service and I was excited about the availability of a veggie burger - I think Kimberly is probably one of the nicest and most professional people I've ever met and wanted to write this review today and a follow up one after I use my much appreciated gift - thank you for this and what you do for veterans and the community plus the location is convenient - plenty of parking and clean and comfortable :-)

Atmosphere: 5

Service: 5

Waited for 15 minutes for our food after we placed it on the app. Once we pulled up all the associates but one was texting on their phones and not helping the other associate, after waiting for 10 minutes they informed us they are out of the browie for our concrete, fast food places are going down hill, they hire these high school kids who don't care about customer service, they just wanna text and get paid.

Atmosphere: 1

Food: 4

Service: 1