Dunkin'

2801 Bishop Rd, Willoughby Hills
(440) 569-1580

Recent Reviews

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Justin Martin

One of the worst Dunkin experiences ever. Dirty store, slow and rude service.

Atmosphere: 1

Food: 1

Service: 1

Quinten Wright

The absolute dirtiest Dunkin Donut establishment I've ever seen!! Upon arrival, the manager is out front smoking wearing open toe flip flops. Goes right behind the counter dealing with food. All the while texting and holding his phone!!! All the tables inside were dirty! When we asked for them to be cleaned, they acted as if it were a problem!! Needless to say, we walked out never to return to this pig sty!!!

Atmosphere: 1

Service: 1

Deja-Verenda Baker

I typically frequently this location as I commute to work but I will not be returning. Imagine my surprise when I bite into my bagel minis and see this. This is absolutely disgusting!

Atmosphere: 2

Food: 1

Service: 3

Sergii Aleksandrov

The quality of service is very low and very slow. I do not recommend coming here.

Atmosphere: 2

Food: 3

Service: 1

Night Kiss3s

The wait time for my food is honestly so ridiculous. I asked for no egg in my sandwich because I was allergic and they still put eggs on. Workers are always on their phones and will have you waiting in the drive thru while they’re on their phones.

Atmosphere: 1

Food: 1

Service: 1

Albert Barbic

Super unfriendly! These people should not be in customer service. They don’t even say a word to you. It’s like you’re not even there.

Atmosphere: 1

Service: 1

Cory Whalen-mason

Why ome of the employees come up to the window and take the tip cup away like I was gunna steal from it, that's unprofessional and if your gunna judge people then you shouldn't be working there, so much so tipping yall for good service get it right dunkin 👏 👍. Shamefull

Atmosphere: 1

Food: 4

Service: 4

J Rogers

The Dunkin’ Donuts, as always very good. It was hard to hear the worker. In the drive-through was kind of hard to get through.

Atmosphere: 4

Food: 5

Service: 4

Kazivier Saeko Vermillion

Would've been a higher starred ranking, but lately they're getting my order completely wrong, and I was going there nearly daily.

Atmosphere: 3

Food: 4

Service: 2

Alex C

My wife and I believe that this location is probably the best Dunkin’ around. Quality seems more consistent here than other locations.

Atmosphere: 3

Food: 5

Service: 5

La'Tasha Thompson

The Large Iced Matcha Latte with French vanilla, Oat milk, cold foam and cinnamon is my absolute favorite!!!! And the chicken and bacon stuffed croissant is my favorite 😄 I was getting great service and my drink is always gone the way I like it ❤️

Atmosphere: 5

Food: 5

Service: 5

Amanda Shinault

What happened to this location?!? Entirely new crew. Long wait times, with only two cars in line. Not friendly. Out of items. Even the menu was broken. I miss the old crew. They were super friendly, fast, and efficient. Please bring them back!!! I need a new location to visit on my morning commute. I can't keep wasting my money on this type of service.

Atmosphere: 1

Food: 1

Service: 1

Debi Varnes

Workers are very rude. Took forever for order .when we ask they wouldn't even check to see how much longer

Atmosphere: 1

Food: 1

Service: 1

Joel Cooper

Great service! Very clean!

Atmosphere: 5

Food: 5

Service: 5

Megan Keatley

We used to stop in weekly on Fridays for donuts with the kids before school. The previous family and staff who were operating this location had everything down to a science. Always quick in and out, and always beyond friendly. It’s a little coincidental that a new staff was brought in shortly after Jan. 20 and the efficiency and quality took a nosedive. Now it’s a bunch of incompetent slackers. Such a disappointment.

Service: 1

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