Dunkin'

2801 Bishop Rd, Willoughby Hills
(440) 569-1580

Recent Reviews

Kerig Taylor

Used the app to place a mobile order while I was down the street getting gas. My order of a hot chai latte and bacon egg and cheese croissant was ready by the time I drove the short distance.While this location is semi out of my way of my house, it is on my way home from work, so I'll be stopping back without a doubt.Staff was nice and friendly.Food was delicious.My only minor complaint is, and this is no fault to the store, but you can only make a right turn when leaving. Naturally, I need to make a left. I'll work around it somehow.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bacon Egg and Cheese, Donuts, Croissant

MR42J.Worthy The Show

????? Best Customer Service, fast in and out, fresh food ????

Atmosphere: 5

Food: 5

Service: 5

Tia Lawson

Delicious treats for the office. Excellent service!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hash Browns, Wake-Up Wrap - Sweet Black Pepper Bacon, Munchkins Donut Hole Treats, Donuts

Vernell Ivy

My favorite dunkin.

Steven Graber

Food wasn’t fully cooked. It was cold. Hash browns were also not crunch. They were mushy and also cold. I also ordered a pup cup which they charged me a dollar for. I expect that but I usually get a decent amount of whip cream with one or two Munchkins on top. This employee grabbed a shot glass and filled it halfway with whipped cream and that’s it. I definitely do not recommend this location. Been here a few times and I’m always disappointed.

Atmosphere: 1

Food: 1

Service: 1

Mike Melvin

Guy working the window shoved the coffee at me. And then glared at me. Nice fella. Hadn't been there in years because the people were so rude the last time. I guess nothing changes.

Atmosphere: 1

Food: 5

Service: 1

Kelly Jenkins

The breakfast sandwich is bomb when it’s made correctly. Toasting the bread is essential to this sandwich, otherwise it’s not edible. I’m tired of employees getting this sandwich wrong.

Atmosphere: 3

Food: 1

Service: 5

Recommended dishes: Donuts, Avocado Toast, Sourdough Breakfast Sandwich, Iced Latte, Muffins, Assorted Half Dozen or Dozen Donuts

Elizabeth Farris

Like to say if I could put no star I would1.They fired and didn’t pay enough for people to work their2.employees that work their don’t make orders correctly3. Everytime I went in their they give the side eye4.They are beyond disrespectful and Rude5.They definitely need to hire people who has common sense im not being mean I have worked with fast food before but their is poor management I wish all the old people worked their because they warm and welcoming also kind and try to fix the problems not make them worse

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Bagels, Hash Browns, Donuts, Egg and Cheese, Croissant, Plain Stuffed Bagel Minis, Iced Latte, Muffins

Alize Noble

If I could give 0 star I would , today is Christmas and they gave me all hard donuts. Then they only had one option of donuts. That proves they are lazy and didn’t want to make more but instead give me hard donuts from the day before. Even my iced coffee was nasty. This place needs a new team!!!! Fire them all.

Atmosphere: 1

Food: 1

Service: 1

Madelyn M

Love this Dunkin! The Peppermint Iced Mocha was great, and they gave us 2 free donuts on the house because it’s Christmas time!!! I thought that was so sweet. Lovely establishment.

Atmosphere: 5

Food: 5

Service: 5

christopher shippy

Helped with over 20 gift cards!

Atmosphere: 5

Food: 5

Service: 5

Cat

My latte was acidic/sour! I don’t know how with oat milk but I’m thinking it was the espresso, either old ? or over brewed. I had them remake it and the remake was still sour just with more French vanilla sweetener. $6 rancid coffee and would not do a refund. Yeah I’m doing a chargeback through my bank because selling rancid coffee is unacceptable. Should’ve went to Starbucks, at least the $6 would’ve been worth it.

Atmosphere: 1

Food: 1

Service: 1

Sirena O Hara

Absolutely disgusting! They screwed up my order, I saw the guy stick his finger in the carton to pop off the aluminum seal with no gloves! Instead of making me a new drink which they screwed up he adds to it which Absolutely tasted terrible! I will no longer spend my hard earned money at this dunkin which I frequented quite a bit!

deville leonard

The only reason I left one star is because you can't leave zero stars, I just went through the drive-thru this morning and ordered a large coffee with cream and sugar on the side, a sausage, egg, and cheese croissant and two Boston creme doughnuts. They gave me a black coffee with no cream or sugar. One Boston creme doughnut, and a croissant that looks like it was made two days ago. If they can't get a simple order like mine correct what happens when they have a larger order? I would leave a picture of this crusty croissant but google reviews won't let me

Atmosphere: 1

Food: 1

Service: 1

Tamika Watson

I ordered two coffee hot ones and they gave me one hot one ice i didn’t order ice coffee they had me wait in line saying they were making a fresh pot had me waiting so long i asked did they want me to move while the other car behind can get their order they said no to have me wait longer to give me the nastiest cup of not no where bears hot freshly made taste hours old like why

Service: 1

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