Dayshift female manager is EXTREMELY rude. Do not go to this store. Placed an order through uber eats for breakfast at 10:10am for breakfast and the delivery people kept canceling so I called the store to see why, and the manager said she was refusing to make my order since it wasn’t “placed until 10:45” which is just a blatant lie, and stated they had “no breakfast food in the building”. This chick needs fired
Service: 1
Kam Bhamra
Did not receive my 10 nuggets, My children are devastated 😢. Tried calling the store for a refund but does not accept calls. Order cost over $30 too.
Atmosphere: 2
Food: 1
Service: 3
James B
Been waiting in the drive thru over 25 mins not moving after ordering with cars backed up.
Atmosphere: 1
Food: 1
Service: 1
Debra Fields
So today about 10:30 on Dec 25th 6-8 cars where in the drive thru windows. We all waited for about 10-15 mins for an employee to acknowledge us. No one did! So one lady in the window next to me got out to see what was going on. She came back to tell us that McDonalds has closed without warning! How inconsiderate that no employee came to let us know that they had closed. There were several door dash drivers who couldn’t pick up their orders. I understand that people don’t want to work & those that do are over worked. But to blatantly disrespect your customers is unacceptable. SHAME ON YOU!!!!!
some1special the 1
Don't go here. We dined in. The guy didn't get our order correct so we had to go back to the counter 3xs. Then right before we were leaving we ordered a smoothie & this same person handed us a smoothie that was dripping all over including at the top & never wiped it off. Terrible
Atmosphere: 5
Food: 1
Service: 1
Bryant Jackson
This mcdonald's location is the worst location I ever been to yesterday for breakfast I ordered a steak egg and cheese mcmuffin and a hashbrown where do I start the hashbrown was very greasy, cold, and disgusting my godchild didn't even want to eat it and said it was disgusting next the steak egg and cheese mcmuffin was old, burnt, and dry I tried to eat it not noticing at first that it was like that so it started cutting my throat when I tried to eat the breakfast sandwich so that's when I noticed it was bad so let's fast forward I took it inside the restaurant and told the manager how bad it was and asked can they remake the breakfast sandwich and she said no I'm not remaking you anything trying to accuse me of trying to eat the food and bring the food back to get free food when that wasn't true at all when I clearly showed her the food was bad so she proceeded to keep telling me she's not making me anything being very rude for no reason at all and was very racist so the manager started accusing me of trying to get free food because I'm black very unacceptable I will never return to this location again in my life the food is very disgusting they also had the line very long can't even get the customers out of the drivethru while having a full staff and the customer service is gutter trash like the workers also the workers outside smoking cigarettes while the line is wrapped around the building.
Atmosphere: 1
Food: 1
Service: 1
Ezekiel C
There's certain times you can go and get your order in five minutes. Other times...you're gridlocked for 30 minutes and lucky if you get to put an order in.
John Armaro
Chicken nuggets and fries were good
Food: 5
Service: 4
Nick Kallenborn
They have rats
Atmosphere: 1
Food: 2
Service: 1
Philip Roberts
The App messed up but they help when they didnt have to.
Ordered 3 apple pies. Got one. Had to pull out of line and wait for a long time to get order. It says right in the receipt in large print- 3 apple pies. Who do they have working there? How can I get my money back for the undelivered 2pies?
Atmosphere: 3
Food: 2
Service: 1
Judy Meech
ordered and paid for my food in drive thru. had to pull up behind 6 other cars and waited 15 minutes for good. they forgot my ice tea had to wait again. got home. two quarter pounders had no onions, no mustard and tasted dry and old. basically just plain awful. no more Mcd for us.
Atmosphere: 2
Food: 1
Service: 1
Jimbo Smart
The literal worst McDonald’s in all of Ohio and it’s not even an exaggeration. Myself and my wife have given this particular McDonald’s way too many chances. We always get the same thing: dinner box with sweet and sour. EVERY single time they never get this right. The fries are always soggy and cold, if you ask for fresh fries you can’t get them unless they’re unsalted and even when you ask for them to be salted they won’t do it. Their prices are also higher than any other McDonald’s in lake county and it makes absolutely no sense. The staff is rude with what seemingly has no management structure whatsoever. Will never be returning. We’ve given this one way too many chances.
Atmosphere: 1
Food: 1
Service: 1
Brooke Z
Ordered online for curbside, after waiting 15 minutes ended up going inside only to find my order was just sitting on the counter. The young lady that was supposed to bring it out had apparently forgotten about it. Food was lukewarm at best. Try to avoid this location if you can.
Atmosphere: 1
Food: 2
Service: 1
HRL
This location is a mess. They always have you park and rely on runners to get you your food. Half the time they dont know who's bag is who's and stop at several cars. It doesn't speed up service times, it slows it down! And creates unnecessary confusion, frustration and delay. ALSO This location has the highest prices of all the other locations. If I'm paying 10-40% more for the food, the service better be 10-40% better, and it's not. I drive further away to go to other locations.
Dayshift female manager is EXTREMELY rude. Do not go to this store. Placed an order through uber eats for breakfast at 10:10am for breakfast and the delivery people kept canceling so I called the store to see why, and the manager said she was refusing to make my order since it wasn’t “placed until 10:45” which is just a blatant lie, and stated they had “no breakfast food in the building”. This chick needs fired
Service: 1
Did not receive my 10 nuggets, My children are devastated 😢. Tried calling the store for a refund but does not accept calls. Order cost over $30 too.
Atmosphere: 2
Food: 1
Service: 3
Been waiting in the drive thru over 25 mins not moving after ordering with cars backed up.
Atmosphere: 1
Food: 1
Service: 1
So today about 10:30 on Dec 25th 6-8 cars where in the drive thru windows. We all waited for about 10-15 mins for an employee to acknowledge us. No one did! So one lady in the window next to me got out to see what was going on. She came back to tell us that McDonalds has closed without warning! How inconsiderate that no employee came to let us know that they had closed. There were several door dash drivers who couldn’t pick up their orders. I understand that people don’t want to work & those that do are over worked. But to blatantly disrespect your customers is unacceptable. SHAME ON YOU!!!!!
Don't go here. We dined in. The guy didn't get our order correct so we had to go back to the counter 3xs. Then right before we were leaving we ordered a smoothie & this same person handed us a smoothie that was dripping all over including at the top & never wiped it off. Terrible
Atmosphere: 5
Food: 1
Service: 1
This mcdonald's location is the worst location I ever been to yesterday for breakfast I ordered a steak egg and cheese mcmuffin and a hashbrown where do I start the hashbrown was very greasy, cold, and disgusting my godchild didn't even want to eat it and said it was disgusting next the steak egg and cheese mcmuffin was old, burnt, and dry I tried to eat it not noticing at first that it was like that so it started cutting my throat when I tried to eat the breakfast sandwich so that's when I noticed it was bad so let's fast forward I took it inside the restaurant and told the manager how bad it was and asked can they remake the breakfast sandwich and she said no I'm not remaking you anything trying to accuse me of trying to eat the food and bring the food back to get free food when that wasn't true at all when I clearly showed her the food was bad so she proceeded to keep telling me she's not making me anything being very rude for no reason at all and was very racist so the manager started accusing me of trying to get free food because I'm black very unacceptable I will never return to this location again in my life the food is very disgusting they also had the line very long can't even get the customers out of the drivethru while having a full staff and the customer service is gutter trash like the workers also the workers outside smoking cigarettes while the line is wrapped around the building.
Atmosphere: 1
Food: 1
Service: 1
There's certain times you can go and get your order in five minutes. Other times...you're gridlocked for 30 minutes and lucky if you get to put an order in.
Chicken nuggets and fries were good
Food: 5
Service: 4
They have rats
Atmosphere: 1
Food: 2
Service: 1
The App messed up but they help when they didnt have to.
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Ordered 3 apple pies. Got one. Had to pull out of line and wait for a long time to get order. It says right in the receipt in large print- 3 apple pies. Who do they have working there? How can I get my money back for the undelivered 2pies?
Atmosphere: 3
Food: 2
Service: 1
ordered and paid for my food in drive thru. had to pull up behind 6 other cars and waited 15 minutes for good. they forgot my ice tea had to wait again. got home. two quarter pounders had no onions, no mustard and tasted dry and old. basically just plain awful. no more Mcd for us.
Atmosphere: 2
Food: 1
Service: 1
The literal worst McDonald’s in all of Ohio and it’s not even an exaggeration. Myself and my wife have given this particular McDonald’s way too many chances. We always get the same thing: dinner box with sweet and sour. EVERY single time they never get this right. The fries are always soggy and cold, if you ask for fresh fries you can’t get them unless they’re unsalted and even when you ask for them to be salted they won’t do it. Their prices are also higher than any other McDonald’s in lake county and it makes absolutely no sense. The staff is rude with what seemingly has no management structure whatsoever. Will never be returning. We’ve given this one way too many chances.
Atmosphere: 1
Food: 1
Service: 1
Ordered online for curbside, after waiting 15 minutes ended up going inside only to find my order was just sitting on the counter. The young lady that was supposed to bring it out had apparently forgotten about it. Food was lukewarm at best. Try to avoid this location if you can.
Atmosphere: 1
Food: 2
Service: 1
This location is a mess. They always have you park and rely on runners to get you your food. Half the time they dont know who's bag is who's and stop at several cars. It doesn't speed up service times, it slows it down! And creates unnecessary confusion, frustration and delay.
ALSO This location has the highest prices of all the other locations. If I'm paying 10-40% more for the food, the service better be 10-40% better, and it's not. I drive further away to go to other locations.
Food: 1
Service: 1
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