Your open but no one is behind the counter, nor on the back. Is it common to leave the store unattended?
Service: 1
Samuel Ahrmann
This Subway was honestly rough from start to finish. The place looked dirty the moment I walked in — tables messy, counters not wiped down, and overall just uninviting. The lettuce looked old and wilted, and the tomatoes were sliced so thin they were practically see-through. They even tried to count the end piece of a tomato as a full slice.
The employee making the sandwich seemed completely distracted by… nothing in particular. And to top it off, she was wearing Rudolph the Reindeer pajama pants while working the counter. Between the unprofessional appearance and the overall lack of care, this location feels like it’s running on autopilot.
Definitely not what I expect from Subway — won’t be coming back to this one.
Atmosphere: 1
Food: 3
Service: 1
Tj Sizemore
Learn how to read online orders and the NOTES section
Atmosphere: 1
Food: 2
Service: 1
K
Friendly servers quick preparation.
Atmosphere: 5
Food: 5
Service: 5
Michael Curtis
My bread was very stale and old.
Atmosphere: 3
Food: 3
Service: 4
Bruce Kenyon
Over charged and treated poorly when I asked for refund Made to feel their poor service was created by me and I was at fault the girl even told me she was the owner. I do recommend this place.
Omar Salem
Cashiers are rude most days
Atmosphere: 3
Food: 4
Service: 2
Thea Stonerock
Not worth waiting for a mediocre sub. They are so slow. Only focuses on customers that are right in front of their faces and neglect Togo orders. Ordered and have waited 30 minutes PAST when my order was supposed to be ready. Will not give this location my business again and will just have to attempt one of the other 3 locations Wilmington has if I’m ever craving a mediocre sub again.
Atmosphere: 3
Food: 2
Service: 1
Melanie Burns
Ordered 3 subs from Wilmington Subway in front of Walmart on our way to get some laundry done. The sandwiches were fantastic! Very happy, thank you!
Atmosphere: 5
Food: 5
Service: 5
Breaking Reality
Ordered via the app. I got a message that my sandwiches were complete and I went to pick them up. Not only were they not ready the two girls working were standing chatting while one was eating and drinking behind the counter. The ticket for my order was under her food so they had forgotten about my order. They apologized and kept saying how they were disorganized mentioning running out of money, not having enough clean dishes and the one girl kept talking about how she can't find a beanie that didn't make her head itch. The sandwiches were very sloppy and there was sauce on the outside of the wrappers and the bag. Poor service all around.
Worst sub EVER!!! Thought we would try this location since it is new owners. I got the BLT. Who puts cheese on a BLT? The bun was extremely dry, tomatoes were not fresh and there was no crispy bacon. I took 4 bites and it went into the trash. NEVER AGAIN!!!
Isaac Miller
I did an online order and picked it up, I paid for extra cheese and they put none
Atmosphere: 3
Food: 1
Service: 2
Kimberly Mcblane
Voided my order and then told me they were closing down and had no food. Lied to me about a lot.
Atmosphere: 1
Food: 1
Service: 1
Coltin Hicks
The Holden guy was real cool nice handsome beautiful even 10/10 would come again
Atmosphere: 5
Food: 4
Service: 5
Tommy
Roger at this subway location has consistently demonstrated excellent customer service. His friendly demeanor and attention to detail make the overall experience pleasant. He is knowledgeable about the menu, efficient in handling orders, and always greets customers with a smile. Roger goes above and beyond to ensure customer satisfaction, making him a valuable asset to the team. I appreciate his dedication to providing a positive dining experience at this subway. (Give roger a raise)
Your open but no one is behind the counter, nor on the back. Is it common to leave the store unattended?
Service: 1
This Subway was honestly rough from start to finish. The place looked dirty the moment I walked in — tables messy, counters not wiped down, and overall just uninviting. The lettuce looked old and wilted, and the tomatoes were sliced so thin they were practically see-through. They even tried to count the end piece of a tomato as a full slice.
The employee making the sandwich seemed completely distracted by… nothing in particular. And to top it off, she was wearing Rudolph the Reindeer pajama pants while working the counter. Between the unprofessional appearance and the overall lack of care, this location feels like it’s running on autopilot.
Definitely not what I expect from Subway — won’t be coming back to this one.
Atmosphere: 1
Food: 3
Service: 1
Learn how to read online orders and the NOTES section
Atmosphere: 1
Food: 2
Service: 1
Friendly servers quick preparation.
Atmosphere: 5
Food: 5
Service: 5
My bread was very stale and old.
Atmosphere: 3
Food: 3
Service: 4
Over charged and treated poorly when I asked for refund Made to feel their poor service was created by me and I was at fault the girl even told me she was the owner. I do recommend this place.
Cashiers are rude most days
Atmosphere: 3
Food: 4
Service: 2
Not worth waiting for a mediocre sub. They are so slow. Only focuses on customers that are right in front of their faces and neglect Togo orders. Ordered and have waited 30 minutes PAST when my order was supposed to be ready. Will not give this location my business again and will just have to attempt one of the other 3 locations Wilmington has if I’m ever craving a mediocre sub again.
Atmosphere: 3
Food: 2
Service: 1
Ordered 3 subs from Wilmington Subway in front of Walmart on our way to get some laundry done. The sandwiches were fantastic! Very happy, thank you!
Atmosphere: 5
Food: 5
Service: 5
Ordered via the app. I got a message that my sandwiches were complete and I went to pick them up. Not only were they not ready the two girls working were standing chatting while one was eating and drinking behind the counter. The ticket for my order was under her food so they had forgotten about my order. They apologized and kept saying how they were disorganized mentioning running out of money, not having enough clean dishes and the one girl kept talking about how she can't find a beanie that didn't make her head itch. The sandwiches were very sloppy and there was sauce on the outside of the wrappers and the bag. Poor service all around.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Worst sub EVER!!! Thought we would try this location since it is new owners. I got the BLT. Who puts cheese on a BLT? The bun was extremely dry, tomatoes were not fresh and there was no crispy bacon. I took 4 bites and it went into the trash. NEVER AGAIN!!!
I did an online order and picked it up, I paid for extra cheese and they put none
Atmosphere: 3
Food: 1
Service: 2
Voided my order and then told me they were closing down and had no food. Lied to me about a lot.
Atmosphere: 1
Food: 1
Service: 1
The Holden guy was real cool nice handsome beautiful even 10/10 would come again
Atmosphere: 5
Food: 4
Service: 5
Roger at this subway location has consistently demonstrated excellent customer service. His friendly demeanor and attention to detail make the overall experience pleasant. He is knowledgeable about the menu, efficient in handling orders, and always greets customers with a smile. Roger goes above and beyond to ensure customer satisfaction, making him a valuable asset to the team. I appreciate his dedication to providing a positive dining experience at this subway. (Give roger a raise)
Atmosphere: 5
Food: 5
Service: 5
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