Wendy's
1055 Rombach Ave, Wilmington
(937) 382-1340
Recent Reviews
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Every time I go here, it takes upwards of 3-5 minutes between orders. It’s like they can only process one order at a time from beginning to end (from the voice box to handing over food). It often means that you wait 20 minutes or more before ordering. It’s the ONLY Wendys in town too, so they still get all the business. I get being short staffed or having a rough day, but every single time? Something needs improved.
Also I wrote this whole review while waiting in line. By the time I press send, we’ll have moved forward by one car. This is ridiculous
Atmosphere: 3
Food: 3
Service: 1
Part of the order was missing. The sandwiches were ordered with no lettuce and add onion. Both sandwiches not only came with lettuce but the lettuce had dirt on it and the onion was non existent. I had already called about the missing food the lady was really nice gave me a credit for it I didn’t want to call back about the incorrect order or dirty lettuce. Somebody needs to do a better job! If I hadn’t have had an appointment to get to I would’ve drove back to the restaurant and took back the incorrect sandwich’s. At least the dog in joyed them.
Atmosphere: 5
Food: 1
Service: 4
SLOW AS MOLASSES Have waited upwards to an hour for orders every single night this past month. Nobody in store or in line makes you pull up to a wait spot.
Atmosphere: 1
Food: 2
Service: 1
I had hair in my food!
Food: 1
Service: 1
Morning shift workers sucks at this location I wait 5 minutes for someone to take my order in the drive thru (I was the only one in line). Once I paid for my food I was told to move up for 2 breakfasts sandwiches and have been waiting for them the past 10 minutes. Iv always loved this location and they have always been quick before this is a hug disappointment.
Atmosphere: 1
Food: 3
Service: 1
As expected
Atmosphere: 4
Food: 4
Service: 4
I've been warned about this Wendy's but never had problems till now. We went through about 6pm. Absolutely horrible. We ask for a drink carrier as we had 3 drinks and 2 frosty. Luckily we did ask because when we ended up noticing the frosties leaking all over they were filled so unbelievable full that the lid was leaking from the top coming off. No straws either.
Not the best service that Wendy’s usually has
The past two times we've been here, William has been so attentive and sweet. He's a hard worker, taking our order with a smile. Then he checked on us twice in the dining room to make sure we were doing ok and see if we needed anything. I've NEVER had that kind of service in any other Wendy's. He's definitely a keeper!
Atmosphere: 4
Food: 4
Service: 5
What’s with the staff not paying attention to guests and not even a little smile on their face? Just rude and cold food. We were visiting the area and wish we didn’t come in.
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
Bad food quality. Poor attitude from employees and manager. I can see why they don't get the crowds at night like they use to.
Atmosphere: 1
Food: 1
Service: 1
Service was terrible no one waited on any customers for 25 minutes and I had to return to work with no lunch
The girl at the window had the worst attitude ever. Very demanding and we felt like we were rushed. She shouted at us to take our order when we just got there and there was not a single car in the drive thru. Also didnt give us our receipt. She needs a new job or switched to the back away from customers.
Atmosphere: 1
Food: 2
Service: 1
Usually don't have a problem with Wendy's here in town. Tonight was the worst. Not a single thing of our order was correct. We took it into consideration they were busy but we weren't the only ones who had our order wrong. Several people walked out or drove off to find somewhere else. We scheduled for our pick up at 8 we didn't get our food til 815 all for it to be wrong. Only thing they got right was my strawberry lemonade. Not one burger was right. Try to get pir order figured out and got attitude back instead. Won't be eating there anymore.
Atmosphere: 1
Food: 1
Service: 1
I like Wendy's double decker cheeseburger yum!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Stack, Cheeseburger
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