My wife went in today for a meal .. everyone seems to be in la la land .. all the employees are rude . They don’t acknowledge your presence when you walk in . To many kids being hired with no common sense or respect towards adults.. there’s this big guy maybe he is a football player rude as hell didn’t even tell me how much my order was .. stop hiring kids in these places your ruining what chipotle stand for
Atmosphere: 1
Food: 2
Service: 1
tabi kauffman
Terrible!!!!!! Warm soda, dirty dining area and the food was awful.
Atmosphere: 1
Food: 1
Service: 1
Eric
They basically make a burrito the size of a small baby.
Atmosphere: 5
Food: 5
Service: 5
Peyton Carathers
My boyfriend and I came in to get some food for a little bit of a late dinner. I understand that food service workers have a life outside of their jobs and they want to go home. But, when I come in almost two hours before they close and they have no choices of pretty much anything it’s quite upsetting. Almost all of their food was empty and it was only 9 o’clock. The worker had just been slopping the food into our bowls and was honestly pretty rude and kept continuously saying how he wanted to go home. The kitchen had looked like it had been cleaned and one guy was even mopping and they seemed to pretty much be closed.
Atmosphere: 1
Food: 1
Service: 1
Nick Laterza
I walk in and I am first stuck in a line of about 3 people ahead of me, which is not a lot at all, (you would think) but there was no staff what so ever in the front and after about 13 minutes of waiting a girl goes to the cash register and starts playing on her phone, meanwhile a line is forming. Then a second girl goes to the front minutes later and starts restocking everything while more and more customers are coming in. About 20 minutes go by and she is still restocking the salsa and the lady in front of me says something about wanting service. The girl working says to “wait and let me finish getting salsa”, then the lady says how we have been waiting a long time which the girl responds with eyeing her up and down and rolling her eyes. Keep in mind the girl at the cash register is on her phone the entire time this ordeal is happening. Overall, food was good but waiting 30 minutes to get served when there are clearly people waiting is unacceptable, I have never had an experience like this before.
Atmosphere: 1
Food: 4
Service: 1
Cheesey Cheese
This location has definitely went down. I ordered two bowls. they had no fajitas nothing that I wanted to go in my bowl. I basically got rice and the reason why I'm leaving this review is because my corn was frozen. Good grief people and then the condiment, station and beverage was so nasty. Do better. I get the shortest of staff but frozen food from a restaurant that prides themselves on fresh servings not!
Atmosphere: 2
Food: 1
Service: 1
Alayna Thieman
First of all, I downloaded google to write this review. Worst chipotle I have ever been at. Gave me 1/4 of a spoon of rice then proceeded to give my boyfriend (who is a male) 2 spoons full of rice. said they were out of fajita veggies, corn, guac, lettuce and salad dressing. So I paid 12 dollars for a bowl of chicken, beans, rice and sour cream. Also, the entire area was a mess. Also they didn’t put the lid on right so when I pulled it out of my bag the entire thing spilt all over me so I didn’t even get to eat it
Atmosphere: 1
Food: 1
Service: 1
Kenneth Hunt
Ever since the new location opened downtown this one has just continued to go downhill. They refuse to make chipotle vinaigrette even though they admit to having the ingredients, just saying that it takes too long. And they'll just leave it out of your bag that you ordered online and not tell you so you can find out later.
Ben Crabtree
Ate here December 7th and found deodorant in my food. Told the employees to which they looked at eachother and laughed before saying anything to me. Was shown no respect and/or sympathy. I told them to check their food which they did not and just offered me a refund and continued to serve customers. This place has done nothing but gone downhill and I will be going to the downtown chipotle from now on.
Amazing experience always. I love the food and service every time
Atmosphere: 5
Food: 5
Service: 5
Fetty Wap
Employees are rude, they say they don’t have stuff, yet the stuff is sitting right behind them. They are just too lazy to refill. Absolutely unacceptable. I usually love chipotle, I would also never go online to leave a bad review about a business but this is just absolutely ridiculous. If you want chipotle in Wooster at least go to the one on Beall avenue!
Atmosphere: 1
Food: 2
Service: 1
Olivia Miller
Ordered a chicken bowl online and I counted literally 6 SHREDS of chicken, not even full pieces. I am eating rice and lettuce. This is ridiculous. And they didn't include the hot sauce i ordered. And I ordered extra sour cream and got next to none in my bowl. This is the most bland chipotle I have ever experienced.
Food: 1
Autumn Mobley
Honestly not worth going to this chipotle anymore, at least for pick up. The food tasted fine, but paid for extra meat, couldn’t even see chicken when I opened the bowl. Maybe 7 pieces thrown in there, veggies were forgotten and the bowl wasn’t even half full. Sister in laws burrito had beans in it that we didn’t order. Last time no chips too, or they’ve been hard as rocks before. Portions have been so skimpy. Worth just going to the new downtown location. We haven’t had any issues there ordering any way.
My wife went in today for a meal .. everyone seems to be in la la land .. all the employees are rude . They don’t acknowledge your presence when you walk in . To many kids being hired with no common sense or respect towards adults.. there’s this big guy maybe he is a football player rude as hell didn’t even tell me how much my order was .. stop hiring kids in these places your ruining what chipotle stand for
Atmosphere: 1
Food: 2
Service: 1
Terrible!!!!!! Warm soda, dirty dining area and the food was awful.
Atmosphere: 1
Food: 1
Service: 1
They basically make a burrito the size of a small baby.
Atmosphere: 5
Food: 5
Service: 5
My boyfriend and I came in to get some food for a little bit of a late dinner. I understand that food service workers have a life outside of their jobs and they want to go home. But, when I come in almost two hours before they close and they have no choices of pretty much anything it’s quite upsetting. Almost all of their food was empty and it was only 9 o’clock. The worker had just been slopping the food into our bowls and was honestly pretty rude and kept continuously saying how he wanted to go home. The kitchen had looked like it had been cleaned and one guy was even mopping and they seemed to pretty much be closed.
Atmosphere: 1
Food: 1
Service: 1
I walk in and I am first stuck in a line of about 3 people ahead of me, which is not a lot at all, (you would think) but there was no staff what so ever in the front and after about 13 minutes of waiting a girl goes to the cash register and starts playing on her phone, meanwhile a line is forming. Then a second girl goes to the front minutes later and starts restocking everything while more and more customers are coming in. About 20 minutes go by and she is still restocking the salsa and the lady in front of me says something about wanting service. The girl working says to “wait and let me finish getting salsa”, then the lady says how we have been waiting a long time which the girl responds with eyeing her up and down and rolling her eyes. Keep in mind the girl at the cash register is on her phone the entire time this ordeal is happening. Overall, food was good but waiting 30 minutes to get served when there are clearly people waiting is unacceptable, I have never had an experience like this before.
Atmosphere: 1
Food: 4
Service: 1
This location has definitely went down. I ordered two bowls. they had no fajitas nothing that I wanted to go in my bowl. I basically got rice and the reason why I'm leaving this review is because my corn was frozen. Good grief people and then the condiment, station and beverage was so nasty. Do better. I get the shortest of staff but frozen food from a restaurant that prides themselves on fresh servings not!
Atmosphere: 2
Food: 1
Service: 1
First of all, I downloaded google to write this review. Worst chipotle I have ever been at. Gave me 1/4 of a spoon of rice then proceeded to give my boyfriend (who is a male) 2 spoons full of rice. said they were out of fajita veggies, corn, guac, lettuce and salad dressing. So I paid 12 dollars for a bowl of chicken, beans, rice and sour cream. Also, the entire area was a mess. Also they didn’t put the lid on right so when I pulled it out of my bag the entire thing spilt all over me so I didn’t even get to eat it
Atmosphere: 1
Food: 1
Service: 1
Ever since the new location opened downtown this one has just continued to go downhill. They refuse to make chipotle vinaigrette even though they admit to having the ingredients, just saying that it takes too long. And they'll just leave it out of your bag that you ordered online and not tell you so you can find out later.
Ate here December 7th and found deodorant in my food. Told the employees to which they looked at eachother and laughed before saying anything to me. Was shown no respect and/or sympathy. I told them to check their food which they did not and just offered me a refund and continued to serve customers. This place has done nothing but gone downhill and I will be going to the downtown chipotle from now on.
Atmosphere: 1
Food: 1
Service: 1
Pricey, but good service!
Atmosphere: 3
Food: 4
Service: 3
Restaurantji Recommends
Great job keep up the good work
Atmosphere: 5
Food: 5
Service: 5
Amazing experience always. I love the food and service every time
Atmosphere: 5
Food: 5
Service: 5
Employees are rude, they say they don’t have stuff, yet the stuff is sitting right behind them. They are just too lazy to refill. Absolutely unacceptable. I usually love chipotle, I would also never go online to leave a bad review about a business but this is just absolutely ridiculous. If you want chipotle in Wooster at least go to the one on Beall avenue!
Atmosphere: 1
Food: 2
Service: 1
Ordered a chicken bowl online and I counted literally 6 SHREDS of chicken, not even full pieces. I am eating rice and lettuce. This is ridiculous. And they didn't include the hot sauce i ordered. And I ordered extra sour cream and got next to none in my bowl. This is the most bland chipotle I have ever experienced.
Food: 1
Honestly not worth going to this chipotle anymore, at least for pick up. The food tasted fine, but paid for extra meat, couldn’t even see chicken when I opened the bowl. Maybe 7 pieces thrown in there, veggies were forgotten and the bowl wasn’t even half full. Sister in laws burrito had beans in it that we didn’t order. Last time no chips too, or they’ve been hard as rocks before. Portions have been so skimpy. Worth just going to the new downtown location. We haven’t had any issues there ordering any way.
Food: 2
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