Well I love the subs but 9 out of 10 times I get turned away, that they need 20 min before they take my order at lunch time or that they don't take orders at 5pm before dinner anymore... Not sure what the problem is...
Atmosphere: 1
Food: 5
Service: 1
Brandon Patterson
Terrible experience with trying to order. Lady on the phone was rude and hung up on me. Terrible customer service
Service: 1
Mark
Best cheesesteak sandwich I ever had, and filling.
Atmosphere: 3
Food: 4
Service: 3
Shawn Knisely
Fantastic sandwich and friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Jade Wilson
I was born and raised in Wooster, and Hero House used to be a hometown favorite. Unfortunately, the service has completely gone downhill, and the owner’s behavior is downright rude. You can’t treat customers with such disrespect and expect the community to keep showing up. It’s sad to see what this place has become, but at this point, it’s just not worth supporting anymore.
Atmosphere: 1
Food: 3
Service: 1
Joshua Stapleton
Food was awesome. Can't wait until I'm in town again.
Atmosphere: 3
Food: 5
Service: 5
Burnham Jennifer
We wanted to eat here today and wanted it to go. Google shows they are open today until 5. We tried to call before hand and got a voicemail recording that they were done taking orders, so thinking maybe they just were busy and not able to answer the phone, we headed to the business. As soon as I stepped inside, the lady at the counter says rudely that they arent taking to go orders after 2. We just turned around and left, as did another couple that walked in ahead of us. We realized when we got in the car it was only 130!! Just confused why if they close at 5, they stop taking orders 3 hours ahead of time!! Its been a bit of time since we ate here last and this reminded me why we stopped!!
Service: 1
Seth Scrimo
Never had a bad meal or bad experience here. Always a fun place.
We love this place, its the same as when it was first opened. The owners & staff are super friendly. The food is amazing. We always get the Philly cheesesteak, tuna and meatball sandwiches and fair fries & onion rings.
I love turkey subs however sometimes the turkey can be disappointing- rest assured the turkey at the Hero House was not disappointing at all. Subs are huge. Ingredients are fresh. If you’re a plant lover- the aloe in the window are a must see!
Food is top-notch. The service can get crazy because everyone will rush here at lunchtime, so the wait can get long, but well worth it.
Atmosphere: 5
Food: 5
Service: 4
Autumn
FIVE STARS! Its known for their cheese steaks but they have so many delicious options to choose from. My personal favorite is the Melted Cheese Sub. - If you have picky kids (have them try this one) its a glorified delicious twist of a grilled cheese. Regardless of what you get it is guaranteed you will not be disappointed.
Atmosphere: 5
Food: 5
Service: 5
Cam Bebb
Bar-none they have the BEST Philly Cheesesteak in existence anywhere. Eat it right away for the best experience.
Well I love the subs but 9 out of 10 times I get turned away, that they need 20 min before they take my order at lunch time or that they don't take orders at 5pm before dinner anymore... Not sure what the problem is...
Atmosphere: 1
Food: 5
Service: 1
Terrible experience with trying to order. Lady on the phone was rude and hung up on me. Terrible customer service
Service: 1
Best cheesesteak sandwich I ever had, and filling.
Atmosphere: 3
Food: 4
Service: 3
Fantastic sandwich and friendly staff!
Atmosphere: 5
Food: 5
Service: 5
I was born and raised in Wooster, and Hero House used to be a hometown favorite. Unfortunately, the service has completely gone downhill, and the owner’s behavior is downright rude. You can’t treat customers with such disrespect and expect the community to keep showing up. It’s sad to see what this place has become, but at this point, it’s just not worth supporting anymore.
Atmosphere: 1
Food: 3
Service: 1
Food was awesome. Can't wait until I'm in town again.
Atmosphere: 3
Food: 5
Service: 5
We wanted to eat here today and wanted it to go. Google shows they are open today until 5. We tried to call before hand and got a voicemail recording that they were done taking orders, so thinking maybe they just were busy and not able to answer the phone, we headed to the business. As soon as I stepped inside, the lady at the counter says rudely that they arent taking to go orders after 2. We just turned around and left, as did another couple that walked in ahead of us. We realized when we got in the car it was only 130!! Just confused why if they close at 5, they stop taking orders 3 hours ahead of time!! Its been a bit of time since we ate here last and this reminded me why we stopped!!
Service: 1
Never had a bad meal or bad experience here. Always a fun place.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Steak Deluxe, Grilled Chicken
We love this place, its the same as when it was first opened. The owners & staff are super friendly. The food is amazing. We always get the Philly cheesesteak, tuna and meatball sandwiches and fair fries & onion rings.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings, Philly Cheese Steak
I love turkey subs however sometimes the turkey can be disappointing- rest assured the turkey at the Hero House was not disappointing at all. Subs are huge. Ingredients are fresh. If you’re a plant lover- the aloe in the window are a must see!
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Great subs
Atmosphere: 4
Service: 5
Food is top-notch. The service can get crazy because everyone will rush here at lunchtime, so the wait can get long, but well worth it.
Atmosphere: 5
Food: 5
Service: 4
FIVE STARS! Its known for their cheese steaks but they have so many delicious options to choose from. My personal favorite is the Melted Cheese Sub. - If you have picky kids (have them try this one) its a glorified delicious twist of a grilled cheese. Regardless of what you get it is guaranteed you will not be disappointed.
Atmosphere: 5
Food: 5
Service: 5
Bar-none they have the BEST Philly Cheesesteak in existence anywhere. Eat it right away for the best experience.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Steak Deluxe
Always a good sandwich
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