We used to love Cousin Vinnie's, we went there every week. The last 3 times we went there the pizza was no good. I thought I would give them another chance. We haven't been there in 3 months. So I told the guy taking my order. He was rude and acted like he didn't care. When my Grandson picked up the pizza he said the guy was rude and giving him dirty looks and attitude. The pizza was still was no good. But the main thing is the people working there are rude and hateful people. We won't be going back!
S C
Zero stars 👎🏻. Placed an order for delivery at 12.. tried calling at 2:45 to get an update, no answer. 3:00 rolls around, they’re closed & no food delivered. Tipped 20% through app on top of delivery fee & cash on hand for additional tip. NEVER AGAIN. Stop hiring people who do not want to work!
robert brewer
Don't have a pay cash option in online ordering and they put you on hold and never answer the phone or they may have closed who knows nobody in xenia wants to work
Andrew Waggoner
Every time I have ordered from here they were way faster than anticipated and everything was fresh and exactly how I ordered. You guys rock!
Shanna Lynn
I have never had a worse experience at any restaurant as I had tonight. Both dark haired goateed men working there tonight were HORRIBLY rude. Very short and rude when taking the order, even more rude at pickup. I asked why the shorter guy was being so mean and angry and he dropped the pizza on the counter and walked away running his mouth at me. Never gave me my receipt, the taller one stood by and wached his buddy berate me for calling him out. No apologies, just basically told to leave. When I didn't leave immediately, I let them know I would not be back again and that my experience with them was inexcusable! Their reaction to me was "GOOD!" ..have a nice night in a very sarcastic tone. The food was cold, tasted half cooked and rushed. I am baffled at how rude, unkind and unprofessional both of them handled a customer both on the phone and in person. There is no excuse for that!
James Collier
Always get good service and pizza from here. It's always hot. I do pick it up didn't do delivery so it could be different and oh yeah the cheese bread good too. Got to try a hoagie.
Joshua K
Who ever is cooking tonight killed it . Best dang Philly I've had in a long time !!!
Walt Stogner
Very ghetto Called and order the guy was short on the phone did not really listen to the order well Went to her to pick up my order and bring it back home Realize the steak hoagie that I asked for with banana pepper, mushroom, and pizza sauce just had banana pepper and every now and in a mushroom and lots of cheese Very poor ran business
Phenomenally humbled EventhrumyStorm
There pizza slaps hardttt... lol 😆 🤣 The fact that it's close to me is an win win 🏆 😄
Horrible customer service, Very rude and unprofessional. I've had multiple bad experiences with this particular location. There are too many good pizza joints in xenia to waste time with cousin Vinny.
I appreciate the apology and will definitely order again sometime. Every one has bad days... I see that customer service is important to your company and I respect that.
Service: 1
Mariah Rice
Omg...I am so upset...I am in complete shocked at what an employee said to me tonight when I called in after getting my order after I picked it up!!! I got home and my chicken Philly sandwich was dry with no sauce...I have on my ticket BBQ sauce....they failed to add it. So I called and the Caucasian man said to me...man look Im not dealing withthat right now and hung up. I didn't know what to say I was in complete shock...I am a paying customer I couldn't believe he didn't care that my order was wrong. I called back and the women wasn't better I told her about what happened and she says ok, (no chaulaunt) I asked from his name 3 times and she said Harold was his name. Then I also asked fir her name and she said Karen. This is the night of October 1,2024 at around 10:30pm when all this went down. Not to mention I ordered two sandwiches not one. I cannot wrap my head around what just happened...I threw the food away because I lost my appetite. This was by far the worst I have ever seen happen. And I never do complaints.
Steve Young
Great pizza ?!
Atmosphere: 3
Food: 5
Service: 5
Jessica Agee
Hot, fresh, and sooo cheesyyyy mmmm. Cute, friendly guy working in there.
Parking: Plenty of parking
Wheelchair accessibility: Only 1 low step to access building and parking right infront of the door.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Breadsticks, Dipping Sauces, Create Your Own Hoagie, Meat Lovers, Meats Pizza
Justin Smith
I honestly think they mess my order up just to do it. But only place open until 3am. Wasted $40 couldn’t/wouldn’t eat what they brought and when they remade it the delivery driver ask, are you trying to get me in trouble? so would you eat that pizza? Do you think I can get a refund? You can come pick this whole pizza up it’s still sitting here.
We used to love Cousin Vinnie's, we went there every week. The last 3 times we went there the pizza was no good. I thought I would give them another chance. We haven't been there in 3 months. So I told the guy taking my order. He was rude and acted like he didn't care. When my Grandson picked up the pizza he said the guy was rude and giving him dirty looks and attitude. The pizza was still was no good. But the main thing is the people working there are rude and hateful people. We won't be going back!
Zero stars 👎🏻. Placed an order for delivery at 12.. tried calling at 2:45 to get an update, no answer. 3:00 rolls around, they’re closed & no food delivered. Tipped 20% through app on top of delivery fee & cash on hand for additional tip. NEVER AGAIN. Stop hiring people who do not want to work!
Don't have a pay cash option in online ordering and they put you on hold and never answer the phone or they may have closed who knows nobody in xenia wants to work
Every time I have ordered from here they were way faster than anticipated and everything was fresh and exactly how I ordered. You guys rock!
I have never had a worse experience at any restaurant as I had tonight. Both dark haired goateed men working there tonight were HORRIBLY rude. Very short and rude when taking the order, even more rude at pickup. I asked why the shorter guy was being so mean and angry and he dropped the pizza on the counter and walked away running his mouth at me. Never gave me my receipt, the taller one stood by and wached his buddy berate me for calling him out. No apologies, just basically told to leave. When I didn't leave immediately, I let them know I would not be back again and that my experience with them was inexcusable! Their reaction to me was "GOOD!" ..have a nice night in a very sarcastic tone. The food was cold, tasted half cooked and rushed. I am baffled at how rude, unkind and unprofessional both of them handled a customer both on the phone and in person. There is no excuse for that!
Always get good service and pizza from here. It's always hot. I do pick it up didn't do delivery so it could be different and oh yeah the cheese bread good too. Got to try a hoagie.
Who ever is cooking tonight killed it . Best dang Philly I've had in a long time !!!
Very ghetto
Called and order the guy was short on the phone did not really listen to the order well
Went to her to pick up my order and bring it back home
Realize the steak hoagie that I asked for with banana pepper, mushroom, and pizza sauce just had banana pepper and every now and in a mushroom and lots of cheese
Very poor ran business
There pizza slaps hardttt... lol 😆 🤣 The fact that it's close to me is an win win 🏆 😄
Great food. Great service.
Definitely returning.
Kid-friendliness: Great atmosphere
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks
Restaurantji Recommends
Horrible customer service, Very rude and unprofessional. I've had multiple bad experiences with this particular location. There are too many good pizza joints in xenia to waste time with cousin Vinny.
I appreciate the apology and will definitely order again sometime. Every one has bad days... I see that customer service is important to your company and I respect that.
Service: 1
Omg...I am so upset...I am in complete shocked at what an employee said to me tonight when I called in after getting my order after I picked it up!!! I got home and my chicken Philly sandwich was dry with no sauce...I have on my ticket BBQ sauce....they failed to add it. So I called and the Caucasian man said to me...man look Im not dealing withthat right now and hung up. I didn't know what to say I was in complete shock...I am a paying customer I couldn't believe he didn't care that my order was wrong. I called back and the women wasn't better I told her about what happened and she says ok, (no chaulaunt) I asked from his name 3 times and she said Harold was his name. Then I also asked fir her name and she said Karen. This is the night of October 1,2024 at around 10:30pm when all this went down. Not to mention I ordered two sandwiches not one. I cannot wrap my head around what just happened...I threw the food away because I lost my appetite. This was by far the worst I have ever seen happen. And I never do complaints.
Great pizza ?!
Atmosphere: 3
Food: 5
Service: 5
Hot, fresh, and sooo cheesyyyy mmmm. Cute, friendly guy working in there.
Parking: Plenty of parking
Wheelchair accessibility: Only 1 low step to access building and parking right infront of the door.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Breadsticks, Dipping Sauces, Create Your Own Hoagie, Meat Lovers, Meats Pizza
I honestly think they mess my order up just to do it. But only place open until 3am. Wasted $40 couldn’t/wouldn’t eat what they brought and when they remade it the delivery driver ask, are you trying to get me in trouble? so would you eat that pizza? Do you think I can get a refund? You can come pick this whole pizza up it’s still sitting here.
Atmosphere: 1
Food: 3
Service: 1
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